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Computer bsod randomly


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#1 kajen123

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Posted 05 December 2013 - 07:18 AM

Hi 

 

Im sorry this is my first post but i need help urgently. My computer gets bsod frequently and i can seem to find out why. I can boot into safe mode with no problems at all but once i go back to normal mode, there will always be a bsod or the screen just hangs. When i check the event view the problem is usually dcom error 1084 something something. I really hope someone can help me resolve this as it is my only laptop and i need it for my school. I hope you are also patient with me as im not very computer literate. please guide me on what to do next. Thanks so much in advance

 

 

Regards

Kaj



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#2 Allan

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Posted 05 December 2013 - 07:53 AM

Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txtO

pen BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 kajen123

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Posted 05 December 2013 - 08:17 AM

Hi

Thank you for such a quick reply here is the reply as you asked for 

 

 

==================================================
Dump File         : 120513-25209-01.dmp
Crash Time        : 5/12/2013 7:35:11 PM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`7768fefa
Parameter 2       : 00000000`00000001
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0ab76c60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+71f00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\120513-25209-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 293,488
Dump File Time    : 5/12/2013 7:56:15 PM
==================================================
 
==================================================
Dump File         : 120513-24835-01.dmp
Crash Time        : 5/12/2013 6:58:48 PM
Bug Check String  : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x000000d1
Parameter 1       : fffff880`021a5979
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000008
Parameter 4       : fffff880`021a5979
Caused By Driver  : ndis.sys
Caused By Address : ndis.sys+ad979
File Description  : NDIS 6.20 driver
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+71f00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\120513-24835-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 291,304
Dump File Time    : 5/12/2013 7:00:02 PM
==================================================
 
==================================================
Dump File         : 120513-23665-01.dmp
Crash Time        : 5/12/2013 6:51:08 PM
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000000
Parameter 2       : fffffa80`0be44028
Parameter 3       : 00000000`be000000
Parameter 4       : 00000000`00800400
Caused By Driver  : hal.dll
Caused By Address : hal.dll+12903
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+71f00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\120513-23665-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 303,712
Dump File Time    : 5/12/2013 6:53:08 PM
==================================================
 
==================================================
Dump File         : 120513-26722-01.dmp
Crash Time        : 5/12/2013 6:40:37 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : fffff880`0beb800d
Parameter 2       : 00000000`0000000f
Parameter 3       : 00000000`00000001
Parameter 4       : fffff800`031bee39
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+71f00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\120513-26722-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 291,288
Dump File Time    : 5/12/2013 6:41:54 PM
==================================================
 
==================================================
Dump File         : 120513-28875-01.dmp
Crash Time        : 5/12/2013 1:39:34 PM
Bug Check String  : 
Bug Check Code    : 0x00000124
Parameter 1       : 00000000`00000000
Parameter 2       : fffffa80`05404028
Parameter 3       : 00000000`be000000
Parameter 4       : 00000000`00800400
Caused By Driver  : hal.dll
Caused By Address : hal.dll+11ed0
File Description  : Hardware Abstraction Layer DLL
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+1e708
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\120513-28875-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 262,144
Dump File Time    : 5/12/2013 1:42:27 PM
==================================================
 
==================================================
Dump File         : 120513-30014-01.dmp
Crash Time        : 5/12/2013 1:18:25 PM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`76ec01ea
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`03b39c60
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+71f00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\120513-30014-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 284,600
Dump File Time    : 5/12/2013 1:20:08 PM
==================================================
 
==================================================
Dump File         : 120513-24024-01.dmp
Crash Time        : 5/12/2013 1:14:49 AM
Bug Check String  : IRQL_GT_ZERO_AT_SYSTEM_SERVICE
Bug Check Code    : 0x0000004a
Parameter 1       : 00000000`777f046a
Parameter 2       : 00000000`00000002
Parameter 3       : 00000000`00000000
Parameter 4       : fffff880`0aae45e0
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor         : x64
Crash Address     : ntoskrnl.exe+71f00
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\120513-24024-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 7600
Dump File Size    : 284,600
Dump File Time    : 5/12/2013 1:16:23 AM
==================================================


#4 Allan

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Posted 05 December 2013 - 09:08 AM

 
 

A few questions please:

 

1) What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

 

2) Have you recently updated any drivers (especially your Nvidia display adapter)?

 

3) Look in Device Manager - are there any yellow or red symbols?

 

4) Is Windows Update set to update your drivers?

 

5) Do you have Bit Defender installed?

 

6) What is the make and model of your computer?



#5 kajen123

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Posted 05 December 2013 - 09:26 AM

1) nothing is new that's why it's so weird.

2)I only update the graphic driver after bsod

Sorry accidentally pressed post Mod Edit:  Merged posts - Hamluis.
3) no there are no yellow or red symbols

4) no it is not set to update drivers

5) never installed it before

6) it is an Asus laptop model number is N43S
 

Edited by hamluis, 05 December 2013 - 11:10 AM.


#6 Allan

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Posted 05 December 2013 - 09:51 AM

 
 

Okay, thanks. Since laptop drivers should only be obtained directly from the website of the laptop manufacturer, please go to the Asus Website and download and install the latest driver for your display adapter. Also, please make certain you have the latest bios release installed.

 

After doing the above, please do all of the following:

 

1) Run full scans with BOTH your installed anti virus app and with MalwareBytes (free edition)

 

2) Please run a check on your ram (I don't think this is the problem, but there's no harm in checking). To check the ram, download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

 

If the bsod's continue after doing all of the above, we will do a selective startup to make sure there's nothing loading with your system that is causing a problem (since you don't get the bsod's in safe mode, it's likely a driver or software issue).

 

 



#7 kajen123

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Posted 05 December 2013 - 10:11 AM

Hi i cant seem to update my bios in safe mode and in normal mode my computer crashes. Is there any other way?



#8 Allan

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Posted 05 December 2013 - 11:35 AM

In most cases you the bios would update at boot. What are the instructions for updating your bios? If you are not certain about anything regarding the bios update, hold off on it. While it is virtually 99% foolproof with current systems, there is always a slim chance of bricking the box - we can always come back to it later if need be.

 

Also, if you want to boot to regular mode you should be able to do so by running msconfig and choosing "selective startup" on the "General" tab (uncheck all 3 boxes and reboot). Be sure to return to normal startup after doing everything you need to do.


Edited by Allan, 05 December 2013 - 11:46 AM.


#9 kajen123

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Posted 05 December 2013 - 10:14 PM

Hi I managed to update my bios with selective startup. My computer seems fine in this state but if I go internet it hangs. My other scans are clean. So what should I do next?

#10 Allan

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Posted 06 December 2013 - 07:54 AM

Did you also check the ram as suggested in my post above? If so, please recheck the boxes in msconfig and go back to a normal startup. Does the system generate a blue screen? If not, you should be good. But if you do still get a bsod, please follow these instructions:

 

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.

 

After you've isolated the cause, do not use msconfig to permanently disable the process. Instead, if it is a service go to START - RUN and type: services.msc (then press enter) and disable the service OR, if it a program, you can download & run a simple app such as Mike Lin's Startup Control Panel (http://www.mlin.net/StartupCPL.shtml) to enable, disable, or otherwise manage startup programs.






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