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Browser not connecting to internet, computer connect


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3 replies to this topic

#1 GreatStoneDragon

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Posted 05 December 2013 - 02:38 AM

Hi,
I was using my desktop the otherday and I noticed so many ads all over the places, and random links on a lot of words that when accidentally clicked take me to random websites. So I assumed it was a virus and turned on my Microsoft security essentials. Sure enough it detected a Trojan, and I removed it. I go back online and the problem still persisted. So I downloaded malwarebytes and it did it's job removing some fifty threats. I read an article a few days earlier about a virus named Zeus, and that it does what was happening to my computer. I ran malwarebytes again and removed some more threats, and then tried installing Kaspersky antivirus and it said to remove Microsoft security essential and I did. Here starts my network problem. While doing all this stuff I restarted my computer several times and when i last opened it, it said it was connected to the internet but when I open the browser it gave an error on both chrome and explorer.... I tried a bunch of simple online solutions and nothing worked, forcing me to come to the experts.

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#2 Blade

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Posted 05 December 2013 - 02:44 AM

Hello GreatStoneDragon,

:welcome: to BleepingComputer

Since you have suffered what appears to be more than a minor infection, the first step needs to be getting your machine checked out for remnants by our Malware Response Team. Sometimes, incompletely or improperly removed malware can leave behind components or damage settings that result in this kind of behavior.

Please follow the instructions in This Guide starting at Step 6.

Once the proper logs are created, then make a NEW TOPIC and post it HERE Please include a description of your computer issues and specifically list anything you have done to try to resolve them. Additionally, please include a link to this topic in your new topic for reference purposes.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

~Blade

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#3 GreatStoneDragon

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Posted 05 December 2013 - 03:06 AM

hi, that was a quick reply, cool.

So are u saying I should make the logs then post them on a malware thread

#4 Blade

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Posted 05 December 2013 - 03:48 AM

Yep, you got it. :)

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/t/516431/browser-not-connecting-to-internet-computer-connected-i-have-or-had-a-trojan/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Please do not bump your topic. Do not worry about being forgotten; we have mechanisms in place to ensure that you are not overlooked.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

~Blade
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