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Avast 2014 won't start due to a service dependency


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#1 mr_bigmouth_502

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Posted 05 December 2013 - 01:24 AM

I'm running Windows XP x64 SP2, and things have been running swimmingly up until recently when I decided to update my Avast installation to the 2014 version. The background service for it refuses to start due to a service dependency. A while back I disabled a bunch of services with the aid of these configs from BlackViper to increase performance and decrease resource usage. I also made a few tweaks of my own that weren't in the guide. Anyway, the point is, I disabled some service that Avast 2014 requires, and I need to figure out which one it is so I can re-enable it. I even set all of my disabled services to "manual" in the hopes that the service I needed would be triggered by the Avast service, but this was to no avail.

Anyhow, here's my list of services. I hope the editing on it is alright, since I had to realign and clean up some of the text.

 

Name							Status  Startup Type	
.NET Runtime Optimization Service v2.0.50727_x64		Manual	
.NET Runtime Optimization Service v2.0.50727_X86		Manual	
Adobe Flash Player Update Service				Manual	
Alerter								Manual	
Application Experience Lookup Service				Manual	
Application Layer Gateway Service		        Started	Manual	
Application Management						Manual	
ASP.NET State Service						Manual	
Ati HotKey Poller						Manual	
avast! Antivirus						Automatic 
ClipBook							Manual	
COM+ Event System				        Started Manual	
COM+ System Application						Manual	
Computer Browser	                                Started	Manual	
Cryptographic Services						Manual	
DCOM Server Process Launcher	                        Started	Automatic 
DHCP Client	                                        Started	Automatic 
Distributed Link Tracking Client				Manual	
Distributed Transaction Coordinator				Manual	
DNS Client	                                        Started	Automatic	
Error Reporting Service						Manual	
Event Log	                                        Started	Automatic	
HID Input Service	                                Started	Automatic	
HTTP SSL							Manual	
IAS Jet Database Access						Manual	
IMAPI CD-Burning COM Service					Manual	
Indexing Service						Manual	
IPSEC Services	                                        Started Automatic	
Logical Disk Manager						Manual	
Logical Disk Manager Administrative Service			Manual	
Messenger							Manual	
Microsoft .NET Framework NGEN v4.0.30319_X64			Automatic	
Microsoft .NET Framework NGEN v4.0.30319_X86			Automatic	
Microsoft Software Shadow Copy Provider				Manual	
Mozilla Maintenance Service					Manual	
Net Logon							Manual	
Net.Tcp Port Sharing Service					Manual	
NetMeeting Remote Desktop Sharing				Manual	
Network Connections	                                Started	Manual	
Network DDE							Manual	
Network DDE DSDM						Manual	
Network Location Awareness (NLA)			Started	Manual	
Network Provisioning Service					Manual	
NT LM Security Support Provider					Manual	
Performance Logs and Alerts					Manual	
Plug and Play	                                        Started	Automatic	
Print Spooler							Manual	
Protected Storage						Manual	
Remote Access Auto Connection Manager	                Started	Manual	
Remote Access Connection Manager	                Started Manual	
Remote Desktop Help Session Manager				Manual	
Remote Procedure Call (RPC)                             Started	Automatic	
Remote Procedure Call (RPC) Locator				Manual	
Remote Registry							Manual	
Removable Storage						Manual	
Routing and Remote Access					Manual	
Secondary Logon							Manual	
Security Accounts Manager				Started	Automatic	
Security Center							Manual	
Server	                                                Started	Automatic	
Shell Hardware Detection				Started	Automatic	
Smart Card							Manual	
Steam Client Service						Manual	
System Event Notification					Manual	
TCP/IP NetBIOS Helper					Started	Automatic	
Telephony						Started	Manual	
Telnet								Manual	
Terminal Services					Started	Manual	
Themes								Manual	
Uninterruptible Power Supply					Manual	
Virtual Disk Service						Manual	
VMware Authorization Service					Manual	
VMware DHCP Service						Manual	
VMware NAT Service						Manual	
VMware USB Arbitration Service					Manual	
Volume Shadow Copy						Manual	
WebClient							Manual	
Windows Audio						Started	Automatic	
Windows CardSpace						Manual	
Windows Driver Foundation - User-mode Driver Framework		Manual	
Windows Firewall/Internet Connection Sharing (ICS)	Started	Automatic	
Windows Image Acquisition (WIA)					Manual	
Windows Installer						Manual	
Windows Management Instrumentation			Started	Automatic	
Windows Management Instrumentation Driver Extensions		Manual	
Windows Media Player Network Sharing Service			Manual	
Windows Presentation Foundation Font Cache 3.0.0.0		Manual	
Windows Presentation Foundation Font Cache 4.0.0.0		Manual	
Windows Time							Automatic	
WinHTTP Web Proxy Auto-Discovery Service			Manual	
Wireless Configuration					Started	Automatic	
WMI Performance Adapter						Manual	
Workstation						Started	Automatic	



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#2 Blade

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Posted 05 December 2013 - 02:46 AM

Before starting digging through each of these services. . . have you tried removing Avast and reinstalling it? If the service in question is installed by Avast, that should fix the problem.


EDIT: Actually, a question I should have asked first. What error message do you get that tells you that a service dependency is preventing Avast from starting? (Exact text please).

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