After installing Malawarebytes (mbam), and after scanning/quarantine/deleting the infected files, now I cannot connect to the internet. My computer does show that i'm connected to the network, however, i cannot use Firefox or IE at all. When i open up firefox or IE, it would show a blank page and i cannot connect to any websites. Before installing mbam and scanning/deleting infected files, my computer ran fine. I did try to System Restore to an earlier point, but it did not work because the system said that an anti-virus program is running. I disabled my BitDefender and tried again, but System Restore said the same thing again. Mbam is now uninstalled, but i still can't use Firefox or IE.
I tried Safe Mode, still can't use Firefox or IE. I tried the CMD command ipconfig release and renew, still nothing. And perfmon report didn't see anything as well. The Windows network diagnose system also didn't catch anything. Lastly, i took a look at my Services in the Task Manager, and i was wondering if it looks normal? I have a lot of stopped services, just wondering if it's normal. Thank you so much.
Edited by hamluis, 05 December 2013 - 10:34 AM.
Moved from Win 7 to Am I Infected - Hamluis.