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Corrupted system files when removing Rootkit.


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5 replies to this topic

#1 DarinG

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Posted 04 December 2013 - 10:36 PM

I have some system corruption ( I think).  Used eset special virus removal tool to get rid of Zero access and several virus'.  Now I think some of my system files are corrupted or just plain missing.  I have ran sfc /scannow.  and some problems found and some fixed.  Several functions windows just don't work now.  During virus removal Eset was damaged, sent them log files, their reply was to run special clean uninstall then reinstall.  I did, eset now works but event viewer does not. Windows firewall just is not there.  Ran system repair from boot disk.  Some problems found and fixed others not..  I have some services missing. Don't Know where to start now.   HELP????????


Edited by hamluis, 05 December 2013 - 10:12 AM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 Kilroy

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Posted 05 December 2013 - 12:11 PM

Personal opinion is that when your machine is infected you can no longer trust anything it tells you.  I highly recommend backing up your data and reloading the machine.  It will take you less time than trying to figure out what is wrong.



#3 Brian81

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Posted 05 December 2013 - 12:44 PM

If you do a google search for "zeroaccess removal tool" you will find multiple vendors (symantec, mcafee, avg, kaspersky) that have a free removal tool for it. I would suggest downloading one of them and running it on your system.



#4 quietman7

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Posted 09 December 2013 - 08:56 PM

ZEROACCESS rootkit is a serious malware infection. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs.
When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
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#5 DarinG

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Posted 11 December 2013 - 06:41 PM

http://www.bleepingcomputer.com/forums/t/517200/missing-services/

 

this is the new thread In malware removal forum. 



#6 quietman7

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Posted 11 December 2013 - 06:43 PM


Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck with your log.
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