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Hello everyone, sorry for the duplicates


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#1 MsInformation

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Posted 04 December 2013 - 01:38 PM

so i took an hour to compose my first Virus removal help request and posted it here. and yes, the darn PC glitched out and when i clicked send i hear it click click click click, i think, odd.. and after 5 min my post is up. wonderful, lets look at it to be sure its okay and yep.. it posted 5 times.. welcome to my crappy computing experience!

 

sorry & hope it doesnt cause too much problem to remove 4 of the 5.

 

 

thanks for having me!!  :notme:  :smash:

 

-Ms

 

Edit: The other 4 were removed, what a great forum to respond within moments! Thanks a bunch!!


Edited by MsInformation, 04 December 2013 - 01:59 PM.


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#2 boopme

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Posted 04 December 2013 - 11:58 PM

Welcome to the forum

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 7 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
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#3 MsInformation

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Posted 05 December 2013 - 12:09 AM

thanks for the reply. can you clarify, its okay or not okay to quarantine and remove the virus parts that the antivirus finds on scans or should i disable scans now?



#4 boopme

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Posted 05 December 2013 - 12:15 AM

Its OK to Quarantine or remove them.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 MsInformation

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Posted 05 December 2013 - 12:16 AM

thanks! ill be sure to do as directed. and i will be patient. :)



#6 boopme

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Posted 05 December 2013 - 12:21 AM

:thumbup2:  You're welcome


How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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