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Infected? Slow computer response


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14 replies to this topic

#1 TarHeel72

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Posted 04 December 2013 - 01:05 PM

I recently ran an adwcleaner scan and Malwarebytes scan and it found several items ( over 20) to be deleted.  I may still have the logs available to post if needed.  Neither of these programs had ever been run on this computer before.  While the speed increased some, I am still having some issues logging on to the Internet some and email issues.  I am concerned I might still have other unwanted programs installed that I did not find.

 

I am working on this computer for someone else so I already know there are some redundant security programs on this machine.  Any suggestions on what to clear off would be appreciated as well.

 

Thanks for the help


Edited by TarHeel72, 05 December 2013 - 11:42 AM.


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#2 PacSec

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Posted 04 December 2013 - 03:42 PM

Have you ever tried ESET Online Scanner ? Malwares are not the only thing that could slow your computers.

 

What's your OS and computer specs ?



#3 TarHeel72

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Posted 05 December 2013 - 11:42 AM

I have not tried using ESET but have used it in the past on some other machines.

 

Machine is using windows 7 and not sure about the computer specs.



#4 Condobloke

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Posted 05 December 2013 - 07:01 PM

 
 

G'day TarHeel72, and Welcome to BC !

 

Lets have a look.....

 

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, allow it to do so.

 

 

Download  MiniToolBox MiniToolBox, Save it to your desktop and run it.
Close any Firefox browsers you may have open
Checkmark the following boxes:
•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files
 
Click Go and copy / paste the result (Result.txt).

 

We will have a look at these and then take it from there.

 

Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#5 TarHeel72

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Posted 07 December 2013 - 02:57 PM

Suddenly getting a lot of things popping up onto the screen for free back-ups and other requests since the last time Adwcleaner was run.

 

Here are the attached scans:

Results of screen317's Security Check version 0.99.77
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
McAfee Anti-Virus and Anti-Spyware
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Spyware Terminator 2012
Malwarebytes Anti-Malware version 1.75.0.1300
SparkTrust PC Cleaner Plus
Java™ 6 Update 31
Java 7 Update 15
Java™ SE Runtime Environment 6 Update 1
Java version out of Date!
Adobe Flash Player 11.9.900.117
Adobe Reader XI
Mozilla Firefox (25.0.1)
Mozilla Thunderbird (17.0.5)
Google Chrome 25.0.1364.172
Google Chrome 26.0.1410.64
Google Chrome 27.0.1453.116
````````Process Check: objlist.exe by Laurent````````
Microsoft Small Business Business Contact Manager BcmSqlStartupSvc.exe
McAfee Online Backup MOBKbackup.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````


MiniToolBox by Farbar Version: 13-07-2013
Ran by Shawnee (administrator) on 07-12-2013 at 14:53:06
Running from "C:\Users\Shawnee\Desktop"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global defaultcurhoplimit=128 icmpredirects=enabled taskoffload=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Desktop
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-21-85-C2-63-D6
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::8924:2dc:95af:f02d%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, December 07, 2013 2:41:52 PM
Lease Expires . . . . . . . . . . : Sunday, December 08, 2013 2:41:49 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 251666821
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-F3-F9-E1-00-21-85-C2-63-D6
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{D0F88D41-04C6-4D34-90CE-48E7968B3F82}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:c4a:18e:9eae:27e0(Preferred)
Link-local IPv6 Address . . . . . : fe80::c4a:18e:9eae:27e0%11(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: UnKnown
Address: 192.168.1.1

Name: google.com
Addresses: 2607:f8b0:4002:c06::64
173.194.37.70
173.194.37.69
173.194.37.71
173.194.37.64
173.194.37.72
173.194.37.65
173.194.37.78
173.194.37.66
173.194.37.68
173.194.37.73
173.194.37.67


Pinging google.com [173.194.37.71] with 32 bytes of data:
Reply from 173.194.37.71: bytes=32 time=338ms TTL=50
Reply from 173.194.37.71: bytes=32 time=24ms TTL=50

Ping statistics for 173.194.37.71:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 338ms, Average = 181ms
Server: UnKnown
Address: 192.168.1.1

Name: yahoo.com
Addresses: 206.190.36.45
98.139.183.24
98.138.253.109


Pinging yahoo.com [98.138.253.109] with 32 bytes of data:
Reply from 98.138.253.109: bytes=32 time=246ms TTL=43
Reply from 98.138.253.109: bytes=32 time=171ms TTL=43

Ping statistics for 98.138.253.109:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 171ms, Maximum = 246ms, Average = 208ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
10...00 21 85 c2 63 d6 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 276
192.168.1.2 255.255.255.255 On-link 192.168.1.2 276
192.168.1.255 255.255.255.255 On-link 192.168.1.2 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
11 58 ::/0 On-link
1 306 ::1/128 On-link
11 58 2001::/32 On-link
11 306 2001:0:9d38:6ab8:c4a:18e:9eae:27e0/128
On-link
10 276 fe80::/64 On-link
11 306 fe80::/64 On-link
11 306 fe80::c4a:18e:9eae:27e0/128
On-link
10 276 fe80::8924:2dc:95af:f02d/128
On-link
1 306 ff00::/8 On-link
11 306 ff00::/8 On-link
10 276 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/07/2013 02:43:26 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/07/2013 09:17:52 AM) (Source: Application Error) (User: )
Description: Faulting application name: SparkTrustPCCleanerPlus.exe, version: 3.1.10.0, time stamp: 0x521fd54a
Faulting module name: SparkTrustPCCleanerPlus.exe, version: 3.1.10.0, time stamp: 0x521fd54a
Exception code: 0xc0000005
Fault offset: 0x00083ee2
Faulting process id: 0x126c
Faulting application start time: 0xSparkTrustPCCleanerPlus.exe0
Faulting application path: SparkTrustPCCleanerPlus.exe1
Faulting module path: SparkTrustPCCleanerPlus.exe2
Report Id: SparkTrustPCCleanerPlus.exe3

Error: (12/06/2013 05:43:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/06/2013 04:02:31 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {d56c015b-cf7d-45d5-9043-c6df68d3ff0e}

Error: (12/06/2013 04:01:52 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {d56c015b-cf7d-45d5-9043-c6df68d3ff0e}

Error: (12/06/2013 00:38:50 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/06/2013 00:14:28 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/06/2013 11:45:22 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/06/2013 11:04:21 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/06/2013 08:17:46 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (12/07/2013 02:42:07 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/07/2013 10:36:29 AM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the mfecore service.

Error: (12/06/2013 05:42:16 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/06/2013 00:37:13 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/06/2013 00:12:51 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/06/2013 11:44:13 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/06/2013 11:02:52 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/06/2013 08:16:14 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/05/2013 08:32:15 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HomeNetSvc service.

Error: (12/05/2013 03:50:04 PM) (Source: Service Control Manager) (User: )
Description: The McAfee Platform Services service failed to start due to the following error:
%%1053


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
2007 Microsoft Office system (Version: 12.0.6612.1000)
64 Bit HP CIO Components Installer (Version: 7.2.8)
6400_Help (Version: 1.00.0000)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.152)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 130.0.000.000)
BPDSoftware_Ini (Version: 1.00.0000)
BufferChm (Version: 130.0.331.000)
Business Contact Manager for Outlook 2007 SP2 (Version: 3.0.8619.1)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 2.03.0000)
D1500 (Version: 130.0.365.000)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.465.000)
DJ_SF_03_D1500_Software_Min (Version: 130.0.365.000)
DocProc (Version: 13.0.0.0)
Enhanced Multimedia Keyboard Solution
Fax (Version: 130.0.418.000)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
GasGlance Internet Explorer Toolbar
Go PDF Reader
Google Chrome (Version: 26.0.1410.64)
Google Update Helper (Version: 1.3.21.135)
GPBaseService2 (Version: 130.0.371.000)
Hardware Diagnostic Tools (Version: 5.1.4976.17)
Hewlett-Packard Active Check for Health Check (Version: 1.1.15.2)
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.63.2)
HP Active Support Library (Version: 3.1.6.1)
HP Customer Feedback (Version: 1.0.0)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Demo (Version: 1.00.0000)
HP Deskjet D1500 Printer Driver Software 13.0 Rel. 3 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP OfficeJet J6400 (Version: 13.0)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Picasso Media Center Add-In (Version: 1.0.0)
HP Recovery Manager RSS (Version: 84.0.0.7)
HP Smart Web Printing 4.51 (Version: 4.51)
HP Solution Center 13.0 (Version: 13.0)
HP Total Care Advisor (Version: 2.3.4394.2730)
HP Update (Version: 5.003.001.001)
HPPhotoGadget (Version: 130.0.282.000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPPhotoSmartPhotobookWebPack1 (Version: 2.03.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
J6400 (Version: 130.0.000.000)
Java 7 Update 15 (Version: 7.0.150)
Java 7 Update 25 (64-bit) (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 31 (Version: 6.0.310)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
LightScribe System Software 1.14.25.1 (Version: 1.14.25.1)
LightScribeTemplateLabeler (Version: 1.10.23.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 130.0.374.000)
McAfee Internet Security (Version: 12.8.856)
McAfee Online Backup (Version: 1.16.4.0)
McAfee Security Scan Plus (Version: 2.1.121.2)
McAfee Virtual Technician (Version: 7.0.0.2358)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Access database engine 2010 (English) (Version: 14.0.6029.1000)
Microsoft Location Finder (Version: 1.2.0)
Microsoft Office 2003 Web Components (Version: 11.0.8173.0)
Microsoft Office 2007 Primary Interop Assemblies (Version: 12.0.4518.1014)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access database engine 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Accounting 2007 (Version: 2.0.7503.0)
Microsoft Office Accounting ADP Payroll Addin (Version: 0.0.0.0)
Microsoft Office Accounting Equifax Addin (Version: 2.0.7416.00)
Microsoft Office Accounting Fixed Asset Manager (Version: 2.0.7416.00)
Microsoft Office Accounting PayPal Addin (Version: 2.0.7416.00)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Hybrid 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Small Business 2007 (Version: 12.0.6612.1000)
Microsoft Office Small Business Connectivity Components (Version: 2.0.7024.0)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) (Version: 9.4.5000.00)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft Streets & Trips 2013 (Version: 19.0.17.2200)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable Package (Version: 1.0.0)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Mozilla Firefox 25.0.1 (x86 en-US) (Version: 25.0.1)
Mozilla Maintenance Service (Version: 25.0.1)
Mozilla Thunderbird 17.0.5 (x86 en-US) (Version: 17.0.5)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
muvee autoProducer 6.1 (Version: 6.10.050)
My HP Games (Version: 1.0.0.52)
MyPC Backup (Version: )
Network64 (Version: 130.0.579.000)
Network64 (Version: 140.0.221.000)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
Online Vault
OpenOffice.org 3.4.1 (Version: 3.41.9593)
Opera 12.16 (Version: 12.16.1860)
Opera Mail 1.0 (Version: 1.0.1040)
Opera Next 18.0.1284.26 (Version: 18.0.1284.26)
Opera Stable 18.0.1284.63 (Version: 18.0.1284.63)
PC Magnum 1.0.0.19 (Version: 1.0.0.19)
PC Matic 1.1.0.48 (Version: 1.1.0.48)
PC Pitstop Info Center 1.0.0.13 (Version: 1.0.0.13)
PC Pitstop Optimize3 3.0 (Version: 3.0.0.42)
PCHealthBoost 2.3.1 (Version: 2.3.1)
PCIe Soft Data Fax Modem with SmartCP (Version: 7.71.00.50)
Picasa 3 (Version: 3.9)
PowerDirector (Version: 6.5.3325)
ProductContext (Version: 130.0.000.000)
PSSWCORE (Version: 2.03.0000)
Python 2.5.2 (Version: 2.5.2150)
QuickBooks (Version: 20.0.4015.807)
QuickBooks Invoice Manager (Version: 20.0.4015.807)
Realtek High Definition Audio Driver (Version: 6.0.1.6971)
Scan (Version: 13.0.0.0)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Shared C Run-time for x64 (Version: 10.0.0)
Shop for HP Supplies (Version: 13.0)
SmartWebPrinting (Version: 130.0.457.000)
SolutionCenter (Version: 130.0.373.000)
SparkTrust PC Cleaner Plus (Version: 3.1.10.0)
SPORE Creature Creator Trial Edition (Version: 1.00.0000)
Spyware Terminator 2012 (Version: 3.0.0.69)
Status (Version: 130.0.469.000)
SumatraPDF (Version: 2.2.1)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.422.000)
TurboTax 2012 WinBizFedFormset (Version: 012.000.1173)
TurboTax 2012 WinBizReleaseEngine (Version: 012.000.0419)
TurboTax 2012 WinBizTaxSupport (Version: 012.000.1156)
TurboTax 2012 wncsbpm (Version: 012.000.0366)
TurboTax 2012 wrapper (Version: 012.000.0127)
TurboTax Business 2012 (Version: 2012.0)
Uninstall Dual Mode Camera (TDC13E0)
UnloadSupport (Version: 11.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2825642) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2827323) 32-Bit Edition
VideoToolkit01 (Version: 110.0.171.000)
Vivitar Experience Image Manager
WebReg (Version: 130.0.132.017)
WinDirStat 1.1.2
Windows Driver Package - Realtek (RTL8167) Net (06/12/2012 7.061.0612.2012) (Version: 06/12/2012 7.061.0612.2012)
Windows Driver Package - Realtek (RTL8167) Net (11/23/2011 7.050.1123.2011) (Version: 11/23/2011 7.050.1123.2011)
Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (03/27/2012 6.0.1.6602) (Version: 03/27/2012 6.0.1.6602)
Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (03/29/2013 6.0.1.6873) (Version: 03/29/2013 6.0.1.6873)
Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (07/16/2013 6.0.1.6971) (Version: 07/16/2013 6.0.1.6971)

========================= Memory info: ===================================

Percentage of memory in use: 46%
Total physical RAM: 4085.18 MB
Available physical RAM: 2168.87 MB
Total Pagefile: 8168.54 MB
Available Pagefile: 6073.75 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.65 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:452.68 GB) (Free:387.73 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:13.08 GB) (Free:1.78 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP

Administrator Guest jd
Shawnee

========================= Minidump Files ==================================

No minidump file found


**** End of log ****


Edited by TarHeel72, 07 December 2013 - 03:08 PM.


#6 Condobloke

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Posted 07 December 2013 - 08:25 PM

 
 
 
Please uninstall SPYWARE TERMINATOR 2012 before you start here. This program has an Integrated AV.....and as such may/will conflict with McAfee.
 
 
 

Please run the following in the order listed.

 

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

* Double-click on the Rkill desktop icon to run the tool.
* A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
* If not, delete the file, then download and use the one provided in Link 2.
* Do not reboot until instructed.
* If the tool does not run from any of the links provided, please let me know.

 

 

Please Download  AdwCleaner
* Close all open programs and internet browsers.
* Double click on adwcleaner.exe to run the tool.
* Click on the Scan button.
* When the scan has finished click on the
Clean button.
* NOTE : Your computer will be
rebooted automatically. A text file will open after the restart.
* Please post the contents of that logfile with your next reply.
* You can find the logfile at C:\AdwCleaner.txt as well.
Once I OK the log, please click the Uninstall button to fully remove all

 

Then....

 

Please download Junkware Removal Tool to your desktop.

Shut down your protection software now to avoid potential conflicts.
Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
Post the contents of JRT.txt into your next message.

 

That will keep you busy for a while......

You are quite correct ....there is a plethora of redundant security programs present.

We will get to those later....along with the outdated software as well

 

What printer is currently being used....if any...??

 

How sure are you that McAfee is up to date ??

 

Edited to ask further info

 

Edited by Condobloke, 07 December 2013 - 09:26 PM.

Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#7 TarHeel72

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Posted 08 December 2013 - 02:58 PM

Thanks for the help.  Deleted Spyware Terminator.  Updated McAfee before starting anything so it should be up to date.  Set for automatic updates. 

 

Printer in use - HP OfficeJet   j6480  All-in-One

 

Attached are the logs.  Looks like it found and deleted a few things again.

 

# AdwCleaner v3.014 - Report created 08/12/2013 at 14:30:25
# Updated 01/12/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Shawnee - DESKTOP
# Running from : C:\Users\Shawnee\Desktop\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

Service Deleted : BackupStack

***** [ Files / Folders ] *****

Folder Deleted : C:\Program Files (x86)\MyPC Backup
Folder Deleted : C:\Users\Shawnee\AppData\Roaming\DriverCure
Folder Deleted : C:\Users\Shawnee\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\MyPC Backup
File Deleted : C:\Users\Shawnee\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\MyPC Backup.lnk
File Deleted : C:\Users\Shawnee\Desktop\MyPC Backup.lnk

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\mypc backup
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\MyPC Backup

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428

-\\ Mozilla Firefox v25.0.1 (en-US)

[ File : C:\Users\Shawnee\AppData\Roaming\Mozilla\Firefox\Profiles\0whqkn68.default\prefs.js ]

-\\ Google Chrome v26.0.1410.64

[ File : C:\Users\Shawnee\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [13278 octets] - [10/11/2013 12:21:57]
AdwCleaner[R1].txt - [11201 octets] - [10/11/2013 12:30:02]
AdwCleaner[R2].txt - [1216 octets] - [10/11/2013 12:37:26]
AdwCleaner[R3].txt - [1281 octets] - [10/11/2013 12:49:20]
AdwCleaner[R4].txt - [1397 octets] - [26/11/2013 16:00:46]
AdwCleaner[R5].txt - [2016 octets] - [08/12/2013 14:29:22]
AdwCleaner[S0].txt - [2523 octets] - [10/11/2013 12:24:19]
AdwCleaner[S1].txt - [10843 octets] - [10/11/2013 12:31:33]
AdwCleaner[S2].txt - [1342 octets] - [10/11/2013 12:50:12]
AdwCleaner[S3].txt - [1458 octets] - [26/11/2013 16:01:37]
AdwCleaner[S4].txt - [1955 octets] - [08/12/2013 14:30:25]

########## EOF - C:\AdwCleaner\AdwCleaner[S4].txt - [2015 octets] ##########

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x64
Ran by Shawnee on Sun 12/08/2013 at 14:43:02.32
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\sparktrust
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\sparktrust
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\boostsoftware
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{022F01DE-9BAF-4352-8D80-794D67ACAAD4}

 

~~~ Files

 

~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\pchealthboost"
Successfully deleted: [Folder] "C:\ProgramData\sparktrust"
Successfully deleted: [Folder] "C:\Users\Shawnee\AppData\Roaming\pcpowerspeed"
Successfully deleted: [Folder] "C:\Users\Shawnee\AppData\Roaming\sparktrust"
Successfully deleted: [Folder] "C:\Program Files (x86)\gasglance_5i"
Successfully deleted: [Folder] "C:\Program Files (x86)\pc healthboost"
Successfully deleted: [Folder] "C:\Program Files (x86)\sparktrust"
Successfully deleted: [Folder] "C:\Users\Shawnee\AppData\Roaming\microsoft\windows\start menu\programs\sparktrust"

 

~~~ FireFox

Emptied folder: C:\Users\Shawnee\AppData\Roaming\mozilla\firefox\profiles\0whqkn68.default\minidumps [1 files]

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 12/08/2013 at 14:51:10.16
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#8 Condobloke

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Posted 08 December 2013 - 05:14 PM

 
 

You didn't run RKill ?

(( If you get a message that RKill is an infection, do not be concerned. This message is just a fake warning given by the infection when it terminates programs that may potentially remove it. If you run into these infections warnings that close RKill, a trick is to leave the warning on the screen and then run RKill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that RKill can terminate the Infection that we are attempting to get rid of. So, please try running RKill until the malware is no longer running. You will then be able to proceed with the rest of the guide. Do not reboot your computer after running RKill as the malware programs will start again. ))

 

 

If you did...please post the log for me

If not...please run Rkill....(download link in post no.6)

 

Then UPDATE MBAM (already on the PC and run it. Be SURE to reboot AFTER running Mbam)

Post its log here as well.

 

 

 

Please scan your computer with ESET Online Scanner
Disable active Antivirus and Antimalware programs How To Temporarily Disable Your Anti-virusHow To Temporarily Disable Your Anti-virus
This scan is best performed with Internet Explorer, as it uses ActiveX
If you will not use Internet Explorer, then please read item 3 in this post
1 - Open Internet Explorer and hold down Control (Ctrl) key and click on This Link  to open ESET OnlineScan in a new window.
2 - Click the ESET Online Scanner button.
3 - For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
a - Click on eset.exe  to download the ESET Smart Installer. Save it to your desktop.
b - Double click on the  icon on your desktop.
4 - Check "YES, I accept the Terms of Use."
5 - Click the Start button.
6 - Accept any security warnings from your browser.
7 - Under scan settings, check "Scan Archives" and "Remove found threats"
8 - Click Advanced settings and select the following:
* Scan potentially unwanted applications
* Scan for potentially unsafe applications
* Enable Anti-Stealth technology
9 - ESET will then download updates for itself, install itself, and begin scanning your computer.
10 - Please be patient as this will take some time (first time scans are always longer).
11 - When the scan completes, click List Threats
12 - Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
13 - Click the Back button and then Click the Finish button.
NOTE:Sometimes if ESET finds no infections it will not create a log.
If you lose the log it can be found at C:\Program Files\ESET\EsetOnlineScanner\log.txt
If no infections are found then please tell me -
You can ignore any ESET detection of AdwCleaner...it is a false positive detection.

 

Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#9 TarHeel72

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Posted 09 December 2013 - 12:06 PM

Here was the original Rkill results you requested before running Adwcleaner.  I ran RKill again after several reboots from above requests before running MBAM and posted it for you as well.

 

Rkill 2.6.3 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 12/08/2013 02:26:40 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost
  ::1             localhost

Program finished at: 12/08/2013 02:27:28 PM
Execution time: 0 hours(s), 0 minute(s), and 48 seconds(s)

 

 

 

 

2nd RKill log

Rkill 2.6.3 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 12/08/2013 06:17:18 PM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * No issues found in the Registry.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

Checking Windows Service Integrity:

 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * HOSTS file entries found:

  127.0.0.1       localhost
  ::1             localhost

Program finished at: 12/08/2013 06:17:31 PM
Execution time: 0 hours(s), 0 minute(s), and 12 seconds(s)

 

 

 

Here is the MBAM log:

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.12.08.04

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 11.0.9600.16428
Shawnee :: DESKTOP [administrator]

12/8/2013 6:19:28 PM
mbam-log-2013-12-08 (18-19-28).txt

Scan type: Full scan (C:\|D:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 434249
Time elapsed: 1 hour(s), 8 minute(s), 55 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

 

 

Disabled McAfee.  ESET Scanner ran and found two PUP's that were deleted.  Unfortunately, got ahead of myself and did not save the log file as to what was found.  This is what the log file says in the location you mentioned above.  On the screen before clicking out of ESET, it showed it found two items deleted.

 

ESETSmartInstaller@High as downloader log:
all ok

 

 

Thanks for you help.  It is running better everyday.  What is next?
 



#10 Condobloke

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Posted 09 December 2013 - 07:20 PM

 
 

 software to uninstall..??

HP Deskjet D1500 Printer Driver Software 13.0 Rel.

network 64...printer?....two versions.?....needed at all?

Go pdf reader?

Toolbox?

 

The above is just a quick list of programs i would look at ....maybe worthy of uninstall......I cannot make that decision for you.....it will depend very much on what the owner wants to keep.

 

 

Clear all system restore points to avoid reinfection

 

Open System by clicking the Start button 4f6cbd09-148c-4dd8-b1f2-48f232a2fd33_818, right-clicking Computer, and then clicking Properties.

  1. In the left pane, click System protection. 18abb370-ac1e-4b6b-b663-e028a75bf05b_48. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

  2. Under Protection Settings, click Configure.

  3. Under Disk Space Usage, click Delete.

  4. Click Continue, and then click OK.

Then 

 

Download Windows Repair  Windows Repair (All In One)

 

Install the program then run

Start at Step 4....and create a Reg backup and a System restore point.,

Then:: ...     On the start repairs tab click Start

Select the following items and tick restart system when finished

(01)

(03)

(09)

(13)

(16)

(18)

(22)

(24)

(25)

 

A log will be produced. Please post it.

 

Run MiniToolBox for me again.

 

 

Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#11 TarHeel72

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Posted 10 December 2013 - 03:14 PM

Did everything you mentioned above and now the response time to perform a task is a lot longer.  Everything has slowed down once you click on something.  It was realy quick before doing the All-in-One repairs

 

Here is what I have done so far:

 

HP Deskjet D1500 Printer Driver Software 13.0 Rel.  This is needed to print pictures so did not remove

network 64...printer?....two versions.?....needed at all?  Could not find this so did not delete

Go pdf reader?  Deleted

Toolbox?  Could not find this on the control panel to uninstall but see it listed on the Mini Tool Box printout. 

 

Also deleted anything related to PC Pitstop as not sure where this came from.  There are still files out in C:\Prorgram Files (x86) under PC Pitstop.  Should these be deleted as well?

 

Deleted SparkTrust PC Cleaner Plus and PC Health Boost

 

Could not delete Gas Glance Internet Explorer Tool Bar from control panel

 

Cleared and reset restore point and backup of registry

 

Ran All-in-One but it did not produce a log to copy.  Looked in C:\Program files for All-in-One and found several log files listed.  Not sure what to post

 

Ran Mini Tool Box again and her is the post:

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Shawnee (administrator) on 10-12-2013 at 14:57:37
Running from "C:\Users\Shawnee\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0HFHJZX0"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================

::1             localhost

127.0.0.1       localhost

========================= IP Configuration: ================================

Realtek PCIe FE Family Controller = Local Area Connection (Connected)

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global defaultcurhoplimit=128 icmpredirects=enabled taskoffload=enabled

popd
# End of IPv4 configuration

 

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Desktop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
   Physical Address. . . . . . . . . : 00-21-85-C2-63-D6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::8924:2dc:95af:f02d%10(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Tuesday, December 10, 2013 2:44:20 PM
   Lease Expires . . . . . . . . . . : Wednesday, December 11, 2013 2:44:19 PM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DHCPv6 IAID . . . . . . . . . . . : 251666821
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-10-F3-F9-E1-00-21-85-C2-63-D6
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{D0F88D41-04C6-4D34-90CE-48E7968B3F82}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.1.1

DNS request timed out.
    timeout was 2 seconds.
Name:    google.com
Addresses:  74.125.196.101
   74.125.196.100
   74.125.196.138
   74.125.196.102
   74.125.196.139
   74.125.196.113

Pinging google.com [74.125.196.138] with 32 bytes of data:
Reply from 74.125.196.138: bytes=32 time=423ms TTL=39
Reply from 74.125.196.138: bytes=32 time=22ms TTL=39

Ping statistics for 74.125.196.138:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 22ms, Maximum = 423ms, Average = 222ms
Server:  UnKnown
Address:  192.168.1.1

DNS request timed out.
    timeout was 2 seconds.
Name:    yahoo.com
Addresses:  98.138.253.109
   206.190.36.45
   98.139.183.24

Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=289ms TTL=39
Reply from 206.190.36.45: bytes=32 time=124ms TTL=39

Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 124ms, Maximum = 289ms, Average = 206ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 10...00 21 85 c2 63 d6 ......Realtek PCIe FE Family Controller
  1...........................Software Loopback Interface 1
 14...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.1.1      192.168.1.2     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link       192.168.1.2    276
      192.168.1.2  255.255.255.255         On-link       192.168.1.2    276
    192.168.1.255  255.255.255.255         On-link       192.168.1.2    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link       192.168.1.2    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link       192.168.1.2    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 10    276 fe80::/64                On-link
 10    276 fe80::8924:2dc:95af:f02d/128
                                    On-link
  1    306 ff00::/8                 On-link
 10    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/10/2013 02:45:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/10/2013 02:04:43 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/10/2013 00:33:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/09/2013 03:45:58 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/09/2013 00:16:51 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/09/2013 11:52:27 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (12/09/2013 11:52:13 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (12/09/2013 11:49:07 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (12/09/2013 11:49:02 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

Error: (12/09/2013 02:07:16 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest1".Error in manifest or policy file "C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest2" on line C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest3.
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\Windows\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_fa396087175ac9ac.manifest.
Component 2: C:\Windows\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7601.17514_none_41e6975e2bd6f2b2.manifest.

System errors:
=============
Error: (12/10/2013 02:44:53 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/10/2013 02:03:43 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/10/2013 00:50:49 PM) (Source: DCOM) (User: )
Description: {209500FC-6B45-4693-8871-6296C4843751}

Error: (12/10/2013 00:32:17 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/09/2013 03:44:37 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/09/2013 00:15:41 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/08/2013 08:02:24 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/08/2013 03:25:55 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/08/2013 03:20:24 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Error: (12/08/2013 02:59:59 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SymIM

Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
2007 Microsoft Office system (Version: 12.0.6612.1000)
64 Bit HP CIO Components Installer (Version: 7.2.8)
6400_Help (Version: 1.00.0000)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.152)
Adobe Flash Player 11 Plugin (Version: 11.9.900.152)
Adobe Reader XI (11.0.05) (Version: 11.0.05)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 130.0.000.000)
BPDSoftware_Ini (Version: 1.00.0000)
BufferChm (Version: 130.0.331.000)
Business Contact Manager for Outlook 2007 SP2 (Version: 3.0.8619.1)
Cards_Calendar_OrderGift_DoMorePlugout (Version: 2.03.0000)
D1500 (Version: 130.0.365.000)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.465.000)
DJ_SF_03_D1500_Software_Min (Version: 130.0.365.000)
DocProc (Version: 13.0.0.0)
Enhanced Multimedia Keyboard Solution
ESET Online Scanner v3
Fax (Version: 130.0.418.000)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
GasGlance Internet Explorer Toolbar
Google Chrome (Version: 26.0.1410.64)
Google Update Helper (Version: 1.3.21.135)
GPBaseService2 (Version: 130.0.371.000)
Hardware Diagnostic Tools (Version: 5.1.4976.17)
Hewlett-Packard Active Check for Health Check (Version: 1.1.15.2)
Hewlett-Packard Asset Agent for Health Check (Version: 2.0.63.2)
HP Active Support Library (Version: 3.1.6.1)
HP Customer Feedback (Version: 1.0.0)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Demo (Version: 1.00.0000)
HP Deskjet D1500 Printer Driver Software 13.0 Rel. 3 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP OfficeJet J6400 (Version: 13.0)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Picasso Media Center Add-In (Version: 1.0.0)
HP Recovery Manager RSS (Version: 84.0.0.7)
HP Smart Web Printing 4.51 (Version: 4.51)
HP Solution Center 13.0 (Version: 13.0)
HP Total Care Advisor (Version: 2.3.4394.2730)
HP Update (Version: 5.003.001.001)
HPPhotoGadget (Version: 130.0.282.000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPPhotoSmartPhotobookWebPack1 (Version: 2.03.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1930)
J6400 (Version: 130.0.000.000)
Java 7 Update 15 (Version: 7.0.150)
Java 7 Update 25 (64-bit) (Version: 7.0.250)
Java Auto Updater (Version: 2.1.9.0)
Java™ 6 Update 31 (Version: 6.0.310)
Java™ SE Runtime Environment 6 Update 1 (Version: 1.6.0.10)
LightScribe System Software  1.14.25.1 (Version: 1.14.25.1)
LightScribeTemplateLabeler (Version: 1.10.23.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
MarketResearch (Version: 130.0.374.000)
McAfee Internet Security (Version: 12.8.856)
McAfee Online Backup (Version: 1.16.4.0)
McAfee Security Scan Plus (Version: 2.1.121.2)
McAfee Virtual Technician (Version: 7.0.0.2358)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Access database engine 2010 (English) (Version: 14.0.6029.1000)
Microsoft Location Finder (Version: 1.2.0)
Microsoft Office 2003 Web Components (Version: 11.0.8173.0)
Microsoft Office 2007 Primary Interop Assemblies (Version: 12.0.4518.1014)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access database engine 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Accounting 2007 (Version: 2.0.7503.0)
Microsoft Office Accounting ADP Payroll Addin (Version: 0.0.0.0)
Microsoft Office Accounting Equifax Addin (Version: 2.0.7416.00)
Microsoft Office Accounting Fixed Asset Manager (Version: 2.0.7416.00)
Microsoft Office Accounting PayPal Addin (Version: 2.0.7416.00)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Professional Hybrid 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Small Business 2007 (Version: 12.0.6612.1000)
Microsoft Office Small Business Connectivity Components (Version: 2.0.7024.0)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005
Microsoft SQL Server 2005 Express Edition (MSSMLBIZ) (Version: 9.4.5000.00)
Microsoft SQL Server Native Client (Version: 9.00.5000.00)
Microsoft SQL Server Setup Support Files (English) (Version: 9.00.5000.00)
Microsoft SQL Server VSS Writer (Version: 9.00.5000.00)
Microsoft Streets & Trips 2013 (Version: 19.0.17.2200)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable Package (Version: 1.0.0)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Mozilla Firefox 25.0.1 (x86 en-US) (Version: 25.0.1)
Mozilla Maintenance Service (Version: 25.0.1)
Mozilla Thunderbird 17.0.5 (x86 en-US) (Version: 17.0.5)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
muvee autoProducer 6.1 (Version: 6.10.050)
My HP Games (Version: 1.0.0.52)
Network64 (Version: 130.0.579.000)
Network64 (Version: 140.0.221.000)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
OpenOffice.org 3.4.1 (Version: 3.41.9593)
Opera 12.16 (Version: 12.16.1860)
Opera Mail 1.0 (Version: 1.0.1040)
Opera Next 18.0.1284.26 (Version: 18.0.1284.26)
Opera Stable 18.0.1284.63 (Version: 18.0.1284.63)
PCIe Soft Data Fax Modem with SmartCP (Version: 7.71.00.50)
Picasa 3 (Version: 3.9)
PowerDirector (Version: 6.5.3325)
ProductContext (Version: 130.0.000.000)
PSSWCORE (Version: 2.03.0000)
Python 2.5.2 (Version: 2.5.2150)
QuickBooks (Version: 20.0.4015.807)
QuickBooks Invoice Manager (Version: 20.0.4015.807)
Realtek High Definition Audio Driver (Version: 6.0.1.6971)
Scan (Version: 13.0.0.0)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Shared C Run-time for x64 (Version: 10.0.0)
Shop for HP Supplies (Version: 13.0)
SmartWebPrinting (Version: 130.0.457.000)
SolutionCenter (Version: 130.0.373.000)
SPORE Creature Creator Trial Edition (Version: 1.00.0000)
Status (Version: 130.0.469.000)
SumatraPDF (Version: 2.2.1)
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.422.000)
TurboTax 2012 WinBizFedFormset (Version: 012.000.1173)
TurboTax 2012 WinBizReleaseEngine (Version: 012.000.0419)
TurboTax 2012 WinBizTaxSupport (Version: 012.000.1156)
TurboTax 2012 wncsbpm (Version: 012.000.0366)
TurboTax 2012 wrapper (Version: 012.000.0127)
TurboTax Business 2012 (Version: 2012.0)
Tweaking.com - Windows Repair (All in One) (Version: 2.1.0)
Uninstall Dual Mode Camera (TDC13E0)
UnloadSupport (Version: 11.0.0)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2825642) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2827323) 32-Bit Edition
VideoToolkit01 (Version: 110.0.171.000)
Vivitar Experience Image Manager
WebReg (Version: 130.0.132.017)
WinDirStat 1.1.2
Windows Driver Package - Realtek (RTL8167) Net  (06/12/2012 7.061.0612.2012) (Version: 06/12/2012 7.061.0612.2012)
Windows Driver Package - Realtek (RTL8167) Net  (11/23/2011 7.050.1123.2011) (Version: 11/23/2011 7.050.1123.2011)
Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (03/27/2012 6.0.1.6602) (Version: 03/27/2012 6.0.1.6602)
Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (03/29/2013 6.0.1.6873) (Version: 03/29/2013 6.0.1.6873)
Windows Driver Package - Realtek Semiconductor Corp. HD Audio Driver (07/16/2013 6.0.1.6971) (Version: 07/16/2013 6.0.1.6971)

========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 4085.18 MB
Available physical RAM: 2430.24 MB
Total Pagefile: 8168.54 MB
Available Pagefile: 6454.18 MB
Total Virtual: 4095.88 MB
Available Virtual: 3957.65 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:452.68 GB) (Free:395.55 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:13.08 GB) (Free:1.78 GB) NTFS

========================= Users: ========================================

User accounts for \\DESKTOP

Administrator            Guest                    jd                      
Shawnee                 

========================= Minidump Files ==================================

No minidump file found

**** End of log ****



#12 Condobloke

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Posted 10 December 2013 - 05:03 PM

 
 

Java needs to be updated. Remove all older versions ....they are a security risk

 

Free Java Download

Java SE Downloads

64 bit version...::  https://java.com/en/download/faq/java_win64bit.xml

Either link is quite safe.

You may care to give this article some thought :: http://krebsonsecurity.com/tag/java/

 

 

Reset Internet Explorer

1. Click on =>http://go.microsoft.com/?linkid=9646978
2. In the File Download dialog box, click Run, and then follow the steps in the wizard.
3. In the Reset Internet Explorer Settings dialog box, click Reset.
4. When Internet Explorer finishes applying default settings, click Close, and then click Close again.
5. Reboot for the reset to take full effect -

 

 

Reset FireFox :: https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

 

How is the PC running now ?

 

 

 

 

 

Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#13 TarHeel72

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Posted 11 December 2013 - 04:03 PM

Deleted all the old Java files and update to latest version. 

 

After reboot a few time, computer seems to be running fine so I did not do any of the reset items listed above.  Do I need to do this or only if still having issue with the speed?

 

Anything else?



#14 Condobloke

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Posted 11 December 2013 - 06:29 PM

Well done !

 

The reset of IE and Firefox was aimed at any instances of toolbars etc still remaining.

 

Click on Help in Thunderbird....and then About.....and allow Thunderbird to update

 

Gaining momentum after successive reboots is typical behavior after using Windows Repair

 

I seem to remember there was more than one 'backup' program .....maybe something else to delete ...

 

MBAM and TFC are "keepers"....good to run weekly .....Windows Repair can be deleted via add/remove......AdwareCleaner....run the program again and this time click on Uninstall....it will wipe all leftovers and the program itself. 

All other tools used simply right click and delete

 

You are good to go. Thanks for your patience.

 

Regards,


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy

 GcnI1aH.jpg

 

 


#15 TarHeel72

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Posted 12 December 2013 - 09:11 AM

I'll clean up all the items mentioned.

 

Thanks for all your help.  It is running so much better now. 






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