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How Do I get rid of "Nation Zoom" ???

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6 replies to this topic

#1 Untechsavvy


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Posted 04 December 2013 - 01:03 PM

I Don't know how i got it or where it came form, all of a sudden it was my home page on both IE and Google Chrome. Now I'm not a computer expert so I have no idea how to get rid of it, I'v uninstalled the application that was in my programs list and tries changing back my homepage (even though they show they werent changed) but every time i open a browser it goes to the Nation Zoom webpage and its getting very very annoying !!! I use AVG antivirus and am currently doing a scan but nothing has been found. Any help would be great! I would very much like it gone!

Edited by hamluis, 04 December 2013 - 02:46 PM.
Moved from Win 7 to Am I Infected - Hamluis.

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#2 Broni


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Posted 04 December 2013 - 08:42 PM

Welcome aboard p22002758.gif


p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt

p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.

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#3 Quads


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Posted 06 December 2013 - 09:39 PM

To Broni  


I have told this user to stay on this thread instead on being on more than one forum getting help.  I have not started any removal steps especially once I realised this thread was still active.


The user reported to me a symptom of  Windows Freezing and the use of the power button is required to turn off / restart the computer.  " The computer seems to lock up when I have my homepage in one window and I think maybe this site open in another window. I try to click on the homepage and nothing happens. There is no response from my clicking. The cursor moves, but no reaction." "Also I am unable to do a normal shutdown on the Microsoft icon. There is no reaction and I have to physically turn off the computer with the on/off button"



Hope that helps complete a picture of what is going on with the system,   I think  nationzoom maybe a shortcut target infector off the top of my head.



#4 Broni


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Posted 06 December 2013 - 09:46 PM

Thanks :)

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#5 blazela


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Posted 06 December 2013 - 09:47 PM

This is blazela.  Should I redo any step of the above directions or continue on with another set of directions from Global Moderator from NJ USA?

#6 blazela


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Posted 06 December 2013 - 09:51 PM

I'm not sure if the last step rkill.exe fully completed although at the time it looked like it did.  All the steps seemed to be complete but maybe not.

#7 Queen-Evie


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Posted 06 December 2013 - 10:36 PM

blazela, Please continue in the topic that was  created here http://www.bleepingcomputer.com/forums/t/516562/split-from-how-do-i-get-rid-of-nation-zoom/ when your post was split to form a separate topic. Run the tools mentioned by boopme and post the logs in the other topic.


It's actually confusing for everyone if more than one person is being helped in the same topic and can hinder the help process.

Edited by Queen-Evie, 06 December 2013 - 10:40 PM.

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