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Cant install IE11 - Windows Update Reverting Changes


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#1 cdub74

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Posted 04 December 2013 - 11:35 AM

I have been having a problem installing Internet Explorer 11 on Win 7 64bit, the problem started a few days ago when it tried to automatically install as part of the Windows Update, the machine rebooted then got to stage 3 of 3 in the windows update then failed with a message that said reverting changes, it then took me to the login screen I popped in my password to login to the desktop and the desktop would not load instead I was faced with a Black screen, I left the computer for about an hour and nothing had changed, I managed to get back into the computer by going into the System repair and using system restore.

 

My Security is Norton IS 2014 and Trusteer Rapport, the computer is a HP G5200uk running Windows 7 64bit

 

Since then I have tried the following

 

Ran Chkdsk

Ran SFC / Scannow - Found and fixed errors

Ran System Update Readiness

Reset Windows Update Components (using Tweaking.com all in one repair)

Downloaded IE11 manually and installed  - Same Problem

Clean Boot - Same Problem

 

Since then I have managed to install other updates fine a hotfix was installed yesterday and also installed Office 2010 Service pack 2 today which again was fine there just seems to be a problem with IE11

 

I have uploaded the IE11_Main.log and also the CBS.log which was too large to attach to the post so have uploaded it to dropbox (link below)

 

https://www.dropbox.com/sh/j05y873tlustd34/RpNEj39Xel

 

Hoping that someone has some more ideas on how I can get this to install.

 

Thanks in advance

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#2 dc3

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Posted 04 December 2013 - 12:24 PM

If you go to the Control Panel and click on Uninstall a program it will open with the option View install updates.  Click on this and see if IE11 is listed there with the date that you last installed it.  Also check to see if there is more than one installation of IE11.


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#3 cdub74

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Posted 04 December 2013 - 12:46 PM

Hi dc3

 

Can only see Windows Internet Explorer 10 as being installed.

 

Although when looking at the list of updates that have been installed on Windows Update it does say the IE11 installation was successful.


Edited by cdub74, 04 December 2013 - 01:48 PM.





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