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Help with Level Quality Watcher please


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5 replies to this topic

#1 philby00

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Posted 04 December 2013 - 05:20 AM

Hi there, my girlfriend's computer recently got infected with some naughty toolbars such as Incredibar and something called "Level Quality Watcher". She was alerted to this when she tried to use internet banking and the bank suspended her access due to possible security issues.

 

Since I was away interstate I told her to get Microsoft Security Essentials and also Malwarebytes Anti-Malware (her usual anti virus had expired).

 

Initial scans found quite a few items and removed them. We also removed any suspicious looking browser extensions and reset all browsers to factory settings. When I came home I looked around and saw some topics here. I'm no anti-virus expert but I'm also not a complete n00b so I actually ran some of the advised scans from other posts and it looks like it might have been cleared up. I can't see any files or folders named Level Quality Watcher anywhere. I ran regedit just now however and a search came up with level quality watcher in these entries amongst others:

 

HKEY_CLASSES_ROOT\Installer\Products\8BA5CD9129705784F8B198C6A5C96EEA

 

HKEY_CURRENT_USER\Software\AppDataLow\Software\Level Quality Watcher

 

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\8BA5CD9129705784F8B198C6A5C96EEA

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\2A498D792D0AD2F4DADF03B3C066122B

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\4297B1FD53964CD47962133DB06117BE

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\C697F962E048A434B8AE269E702964C8

 

 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8BA5CD9129705784F8B198C6A5C96EEA\InstallProperties

 

HKEY_USERS\S-1-5-21-78625-341428244-727297175-1003\Software\AppDataLow\Software\Level Quality Watcher

 

 

 

 

I've updated Anti-Malware and scanned a couple of more times and it hasn't detected anything. I'm just a bit suspicious still since Level Quality Watcher is still listed in 'Programs and Features' and like others have said there is no remove option so I don't know if this is a relic and it is gone or if it is still here.

 

The laptop is running Vista 32-bit. Any help would be appreciated please :)

 

 



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#2 gringo_pr

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Posted 06 December 2013 - 11:34 AM



Hello philby00

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.





I need to get some reports to get a base to start from so I need you to run these programs first.



-Download DDS-
  • Please download DDS from one of the links below and save it to your desktop:

    dds_scr.gif
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3
    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
      • DDS.txt
      • Attach.txt
    • A window will open instructing you save & post the logs
    • Save the logs to a convenient place such as your desktop
    • Copy the contents of both logs & post in your next reply
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 philby00

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Posted 06 December 2013 - 12:26 PM

Hi Gringo, thanks very much for the reply. I have gone away for work but I will tell my girlfriend to follow the instructions and post the results. Cheers!

 



#4 gringo_pr

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Posted 06 December 2013 - 12:32 PM

I will be around all day long today untill the early hours of the morning so check back often


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

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Posted 10 December 2013 - 03:09 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 gringo_pr

gringo_pr

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Posted 15 December 2013 - 12:29 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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