Hi there, my girlfriend's computer recently got infected with some naughty toolbars such as Incredibar and something called "Level Quality Watcher". She was alerted to this when she tried to use internet banking and the bank suspended her access due to possible security issues.
Since I was away interstate I told her to get Microsoft Security Essentials and also Malwarebytes Anti-Malware (her usual anti virus had expired).
Initial scans found quite a few items and removed them. We also removed any suspicious looking browser extensions and reset all browsers to factory settings. When I came home I looked around and saw some topics here. I'm no anti-virus expert but I'm also not a complete n00b so I actually ran some of the advised scans from other posts and it looks like it might have been cleared up. I can't see any files or folders named Level Quality Watcher anywhere. I ran regedit just now however and a search came up with level quality watcher in these entries amongst others:
HKEY_CURRENT_USER\Software\AppDataLow\Software\Level Quality Watcher
HKEY_USERS\S-1-5-21-78625-341428244-727297175-1003\Software\AppDataLow\Software\Level Quality Watcher
I've updated Anti-Malware and scanned a couple of more times and it hasn't detected anything. I'm just a bit suspicious still since Level Quality Watcher is still listed in 'Programs and Features' and like others have said there is no remove option so I don't know if this is a relic and it is gone or if it is still here.
The laptop is running Vista 32-bit. Any help would be appreciated please