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I think I'm infected with ZeroAccess, but I can't remove it. What do I do?

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#1 KatsuraJun


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Posted 04 December 2013 - 12:32 AM

Recently, I've noticed that opening new windows or clicking links often creates a new tab that redirects me to some shady-looking advertisement.


On top of that, today, I've gotten blocked from multiple site on Google Chrome including google itself based off of a revoked security certificate. Suspicious, I did a few scans on Microsoft Security Essentials. I discovered the following infections:





I've tried removing them multiple times, but no avail; after restart, they appear again when I attempt to run another scan. I'm running on 64bit Windows 7. I also tried running a system restore, but it spat an error at me saying it couldn't modifty the Windows Defender folder. Any help would be greatly appreciated, and thank you in advance.

Edited by KatsuraJun, 04 December 2013 - 12:34 AM.

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#2 Condobloke


    Outback Aussie @ 54.2101 N, 0.2906 W

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Posted 04 December 2013 - 01:39 AM


As you are badly infected, please follow the instructions in the Preparation Guide  starting at Step #6.
When you have created the necessary logs, start a new topic  HERE 
..... and post the required logs to your new topic .  (You will also find this link at Step 7 in the Preparation Guide).   The Malware Response Team Experts from the Virus, Trojan, Spyware, and Malware Removal Logs forum will attend to your topic from thereon.

 Please Use Copy / Paste for your responses, and Do Not Attach them unless your helper requests this.


 If Help Bot responds to your topic, please follw his Step #1 so the team will be notified.

 After doing this, please reply back in this thread with a link to the new topic so we can close this one.

Above All...DO NOT add any replies to your topic.....this will Increase your waiting time !   .Be Patient !....the experts are extremely busy


Condobloke ...Outback Australian  fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

“A man travels the world in search of what he needs and returns home to find it."

It has been said that time heals all wounds. I don't agree. The wounds remain. Time - the mind, protecting its sanity - covers them with some scar tissue and the pain lessens, but it is never gone. Rose Kennedy




#3 KatsuraJun

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Posted 04 December 2013 - 02:11 AM



This is my new topic, thanks for the reply!

#4 quietman7


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Posted 09 December 2013 - 09:01 PM

After posting a log and getting assistance, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

The Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

To avoid confusion, I am closing this topic.

Thanks for your cooperation.

Good luck with your log.
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