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Getting a message, actually two messages, when I start my computer


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6 replies to this topic

#1 Nordetlake+19+27

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Posted 03 December 2013 - 08:06 PM

Message 1:  RUNDLL  Error loading C:\DOCUME~1\user\ LOCALS~1\Temp\CT3306061\plugs\TBVerifier.dll -- The special module could not be found.

 

Message 2:1.0.7.9 2013 1022 12:17:26  Create menu Toolbar, err:Access violation at address 02ECF864in Module Uninstall jExplorer 32.dll.  Write of address 0000024C.



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#2 rcxman

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Posted 03 December 2013 - 09:32 PM

It's probably the Conduit toolbar/crapware. Check add/remove programs for it and uninstall it. CCleaner should also be able to clean it. If not then try Malwarebytes.



#3 dc3

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Posted 04 December 2013 - 11:36 AM


Please download and install Speccy to provide us with information about your computer.  When the  FileHippo website opens, click on Download latest version in the upper left pane.
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
 

Please download MiniToolBox  , save it to your desktop and run it.
 
 Checkmark the following checkboxes:
 
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
 
 
 
Please download AdwCleaner and run it.
 
An image like the one below will open, click on Scan.
 
adwcleaner11_zps48314883.png
 
Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
 
Click on Clean to remove the selected items.  
 
You will receive a message telling you that all programs will be close so that the infections can be removed.  Click on Ok.
 
When cleaning process is complete a log of what was removed will be presented.  Please copy and the paste this log in your next post.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#4 quietman7

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Posted 07 December 2013 - 07:15 PM

RunDLL32.exe is a legitimate Windows file that executes/loads .dll (Dynamic Link Library) modules which too can be legitimate or sometimes malware related. A RunDLL "Error loading..." or "specific module could not be found" message usually occurs when the .dll file(s) that was set to run at startup or as scheduled task in the registry or as a scheduled task has been deleted. Windows is trying to load this file(s) but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry still remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry or scheduled task entry so Windows stops searching for the file when it loads.

Please download AutoRuns and save it to your Desktop.
  • Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there.
  • Open the folder and double-click on autoruns.exe to launch it.
    Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Please be patient as it scans and populates the entries.
  • When finished scanning, it will say Ready at the bottom and list all entries under the Everything tab.
  • In the top menu, click File > Find... and type the name (TBVerifier.dll) related related to the error message, then click Find Next.
  • Alternatively, you can scroll through the list and look for any entry related to conduit and TBVerifier.dlll.
  • If found, right-click on the entry and choose delete.
  • Exit Autoruns and reboot your computer when done.
Also continue to follow dc3's instructions.
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#5 Nordetlake+19+27

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Posted 12 December 2013 - 08:51 PM

To the ones who sent me instructions on how to fix my computer; I no longer have that computer.  I have another computer with Windows 7. 

 

Learning how to use it just today.  It is puzzling but I am getting somewhere anyway,'

 

 

Thank you very much for your attention to my problems.

 

Gratefully,

 

Georgia Maples



#6 quietman7

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Posted 12 December 2013 - 08:53 PM

You're welcome on behalf of the Bleeping Computer community.
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#7 quietman7

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Posted 12 December 2013 - 08:55 PM

Windows 7 tutorials & How To's:
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