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0x0000009C error


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#1 etavares

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Posted 02 December 2013 - 08:56 PM

Hi,

I've been having intermittent 0x9c errors on my computer that started in the last 3-4 weeks.  It had been running fine for a year before that with no issues.  Any thoughts?  CPU/GPU temps seem to be OK...29-38C normally.  I'm wondering if it's related to an NVidia graphics driver update...there were two recent ones via Windows Update.  I almost never update drivers, but decided to do it this time.

 

Any suggestions?

 

-etavares



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#2 noknojon

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Posted 02 December 2013 - 09:22 PM

Hi -

Do you ever get => MACHINE_CHECK_EXCEPTION with the 0x0000009C error
 

This is usually a hardware issue, but 9C the parameters have different meanings depending on what type of CPU you have. Most commonly it results from overheating, from failed hardware - CPU, RAM, power supply, etc. Pushing hardware beyond its capabilities such as overclocking can cause that error too.

 

AVG is often blamed, but you list avast! as your Antivirus ........

 

Please post a snapshot with Speccy for more system details -
How to Publish a snapshot with Speccy <<-- Full Directions Here
 

Thank You -



#3 etavares

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Posted 03 December 2013 - 05:41 PM

Yes, it does list MACHINE_CHECK_EXCEPTION on the BSOD.

 

Here's the Speccy snapshot:

http://speccy.piriform.com/results/46H7YmNTdfUpIRabWyYYROJ

 

I need to update my profile, I've been using MSE.  Avast got too needy with too many popups that didn't add value.

 

-etavares



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#4 MrBruce1959

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Posted 03 December 2013 - 07:08 PM

Hello, You have a GeForce 560 GTX video processor.

 

My suggestion is to go to this link and click the green download button and download the driver package.

 

 

Edited: that link below is the 64 Bit driver, I do believe your system is 64 Bit based on what I see in your Speccy report.

 

http://www.nvidia.com/download/driverResults.aspx/70184/en-us

 

Once you have the package on your computer, instead of choosing the default installation option, choose the manual option and have the installation clean your computer of previous driver installations before you have it install the new driver. This way, you do not have multiple installations of the video driver in your system's driver directory. 

 

After it is finished, restart your computer and hopefully this will stop the problem from happening. If it continues, I'd double check your system for dust issues. Your graphics processor could be over heating.

 

Bruce.


Edited by MrBruce1959, 03 December 2013 - 07:11 PM.

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#5 etavares

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Posted 03 December 2013 - 08:39 PM

Hi,

 

I updated the driver with the clean installation.  Will see how it goes.  I've had AIDA64 Extreme running on my second monitor for the past couple of days and temps seem to be stable.  I did clean my computer recently, but I'll check it again if it pops up.

 

Will post back here in a few days if it's been stable.

 

-etavares



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#6 MrBruce1959

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Posted 04 December 2013 - 10:18 PM

No Problem, I think you'll find that you'll have more system stability using the driver from Nvidia rather than the ones that Windows update offers.

 

Your guess is as good as mine as to why Microsoft recommends certified drivers, yet, the ones they do offer do not always play well with other certified drivers or the hardware they were intended to work well with. :scratchhead:

 

Bruce.


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