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Downloaded malware accidentally uninstalled and deleted? Now what?


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#1 Travla84

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Posted 02 December 2013 - 01:32 PM

New laptop. Thought my norton trial antivirus was activated but I don't think it was. Was online downloaded 3 freeware music learning software. One downloaded fine works fine. The other 2... We're a bunch of programs. Googled them and they're all listed as malware. Mysearchdial. Search protect by conduit and bonanza live deals. That's just a few. I've since uninstalled and deleted all related programs (except for the one freeware that worked and didn't have malware,that I'm aware of). How serious are these malwares? Did uninstalling them remove them completely if I can't see them anywhere? What do i do now? How do I clean and know my laptop is back to new and malware free?

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#2 quietman7

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Posted 02 December 2013 - 02:30 PM

When searching for malware removal assistance on the Internet, it is not unusual to find numerous hits from untrustworthy and scam sites which mis-classify detections or provide misleading information. This is deliberately done more as a scam to entice folks into buying an advertised fix or removal tool. In some cases if the fix is a free download, users may be enticed to download a malicious file or be redirected to a malicious web site.

Most of the "junkware" you likely encountered were unwanted toolbars and add-ons which in some cases are classified as Potentially Unwanted Programs (PUPs), many of which can be removed via via Add/Remove Programs or the Programs and Features in Control Panel.

Please read About those Toolbars and Add-ons which change your browser settings - Removal Tips


Please download and use the following tools (in the order listed) which will search for and remove many potentially unwanted programs (PUPs), adware, toolbars, browser hijackers, extensions, add-ons and other junkware as well as related registry entries (values, keys) and remnants.

RKill created by Grinler (aka Lawrence Abrams), the site owner of BleepingComputer.
AdwCleaner created by Xplode.
Junkware Removal Tool created by thisisu.

1. Double-click on RKill to launch the tool. A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.

Important: Do not reboot your computer until you complete the next step.

2. Double-click on AdwCleaner.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • Click on the Scan button.
  • AdwCleaner will begin...be patient as the scan may take some time to complete.
  • After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
  • After reviewing the log, click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of all logfiles are saved in the C:\AdwCleaner folder which was created when running the tool.
-- Note: The contents of the AdwCleaner log file may be confusing. Unless you see a program name that you recognize and know should not be removed, don't worry about it. If you see an entry you want to keep, return to AdwCleaner before cleaning...all detected items will be listed (and checked) in each tab. Click on each one and uncheck any items you want to keep (except you cannot uncheck Chrome and Firefox preferences lines).


Close all open programs and shut down any protection/security software to avoid potential conflicts.

3. Double-click on JRT.exe to run the tool.
Vista/Windows 7/8 users right-click and select Run As Administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log file named JRT.txt will automatically open and be saved to your Desktop.
  • Copy and paste the contents of JRT.txt in your next reply.
4. As a final step, download and scan with Malwarebytes Anti-Malware.
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