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Zeroaccess..HELP!


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3 replies to this topic

#1 mgmonett

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Posted 02 December 2013 - 10:02 AM

Hello. After reading other posts, I am fairly certain that I have also, unfortunately, become infected with this nasty virus. I have seen solutions that have been posted for other users with this, but there were warnings that these particular solutions/scripts were to be used solely by that user. My symptoms are as follows:

 

  • Cannot download. I get a dialogue box that states something to the effect that current security permissions do not allow these files to be downloaded. If a download does start, it is automatically deleted because "the file contained a virus."
  • Panda Cloud antivirus continuously reports 5 viruses originating at C:\Program Files(x86)\google\Install\{a7a5f.....d201}. When it reports them, they are deleted by the software, but within 5 minutes, the same process repeats.
  • If I attempt to delete this directory, Explorer crashes.
  • Clicking on the resulting link(s) of a Google search will sometimes take me to a random (or not so random) site.
  • The only action that I have taken thus far is to download and run Spybot S & D. It only found cookies, and deleted them. This has had no effect on fixing the issue(s) that I am having.

This is all that I can think to report. If there is any other information that I can provide, I will gladly supply that as well. Thank you in advance for reading this.

 

 



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#2 xXToffeeXx

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Posted 02 December 2013 - 11:13 AM

Hi mgmonett,

 

You're infected with ZeroAccess rootkit.
It'll require elevated help.
 
Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

xXToffeeXx~ 


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#3 mgmonett

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Posted 02 December 2013 - 11:25 AM

Thank you for the prompt reply xXToffeeXx. Here is a link to the new topic. http://www.bleepingcomputer.com/forums/t/516108/zeroaccess-infection/



#4 boopme

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Posted 02 December 2013 - 11:50 AM

Thank you, I removed all the other accidental duplicates.

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.
The current wait time is 1 - 2 days and ALL logs are answered.
If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.
To avoid confusion, I am closing this topic.
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