I only have one user account (admin) on my computer. I have guest account enabled for rare other users at my home. I got infected with zero access and have since eradicated it. My only problem I seem to have left is when I try to load QuickBooks the app hangs . Spent 4 hours on phone and remote assistance with two levels of tec support from quickbooks, tried everything. still no functioning program. All other apps seem to work properly. at least all the ones I have tried. I happened to go to my guest account and was able to load the app, restore my company backup, and all seems to function properly. I can't understand why this is. The only clue I can find is error reporting QB has an error message.
Log Name: Application
Date: 11/30/2013 1:11:28 AM
Event ID: 4
Task Category: Error
An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle
Why will this program work in guest account but not in my account. The company files are stored in public documents..