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problem with user account ???????


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#1 DarinG

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Posted 02 December 2013 - 12:29 AM

I only have one user account (admin) on my computer.  I have guest account enabled for rare other users at my home. I got infected with zero access and have since eradicated it.  My only problem I seem to have left is when I try to load QuickBooks the app hangs .  Spent 4 hours on phone and remote assistance with two levels of tec support from quickbooks, tried everything. still no functioning program.  All other apps seem to work properly. at least all the ones I have tried.  I happened to go to my guest account and was able to load the app, restore my company backup, and all seems to function properly.  I can't understand why this is.  The only clue I can find is error reporting QB has an error message.

 

Log Name:      Application
Source:        QuickBooks
Date:          11/30/2013 1:11:28 AM
Event ID:      4
Task Category: Error
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Darin-PC
Description:
An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

 

Why will this program work in guest account but not in my account.  The company files are stored in public documents..

 

Any ideas?????????????
 



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#2 hamluis

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Posted 02 December 2013 - 01:07 PM

You did uninstall the application...then reinstall it, correct?

 

Louis



#3 DarinG

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Posted 02 December 2013 - 06:46 PM

un and re- install , uninstall then ran QB clean uninstall and re-install, uninatall with Revo-uninstaller then re-installed.  Tried everything we could think of. I can get the program to start, load my preferences, ask to restore or open existing company file, at that point the program freezes and stops responding. However if indicated from the guest profile it loads, functions , saves and closes properly.  No ownership or special privilages to any of the files being used issues (checked there also)  I'm just stumped. 

 

Any ideas???????????


Edited by DarinG, 02 December 2013 - 06:46 PM.


#4 hamluis

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Posted 02 December 2013 - 07:05 PM

My guess would be...a corrupt/damaged user profile, in light of all that you've stated.

 

Fix a corrupted user profile, Win 7 - http://windows.microsoft.com/en-us/windows7/fix-a-corrupted-user-profile

 

May not be a "fix" but won't hurt anything to go this route.

 

Louis



#5 Kilroy

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Posted 03 December 2013 - 11:49 AM

Just a thought, but do you really trust a machine that used to be infected with your finances?

 

I'm not a fan of cleaning a machine.  Once a machine has been infected you can no longer trust anything it tells you.  Best to back up your data, nuke (Darik's Boot and Nuke - DBAN) and repave.



#6 dc3

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Posted 03 December 2013 - 12:45 PM

I'm not a fan of cleaning a machine.  Once a machine has been infected you can no longer trust anything it tells you

 

This statement basically is inaccurate.  One of the busiest forums here at Bleeping Computer are the Security forums where our highly trained Malware Removal Teem members and other knowledgeable members clean computers of infections so that you can use it again with total confidence that it is clean.  It is rare that a type of infection is found which will require wiping the hdd and doing a fresh installation of the operating system.  I hope this helps you understand that infections can be resolved. :thumbup2:


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#7 DarinG

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Posted 05 December 2013 - 07:46 AM

Thanks






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