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How do I find and install Windows Base Filtering Engine?


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16 replies to this topic

#1 cinerama

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Posted 01 December 2013 - 07:38 AM

I am running Windows 7 Home Premium. I am getting an error message from Norton security that tells me I need the Base Filtering Engine. I can't find it so I'm told to run Microsoft Fix it tool to replace this component. I run Microsoft Fix it and I get the message "Windows Firewall Cannot be set as the default firewall." It then says its "because of an existing Group Policy or because you are using the McAfee Firewall firewall program." I use to use McAfee but now I'm using Norton. I searched by I don't have any MacAfee  programs on my PC as they were all uninstalled. I don't know what Group Policy to change or how to change it. 

 

Thanks,

 

Roland



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#2 Broni

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Posted 01 December 2013 - 05:23 PM

p22002970.gif Download Security Check from here or here and save it to your Desktop.

  • Double-click SecurityCheck.exe
  • Follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me.

p22002970.gif Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
    • Other Services
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


p22002970.gif Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size

Click Go and post the result.

p22002970.gif Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

p22002970.gifDownload Malwarebytes Anti-Rootkit from HERE to your Desktop.
  • Unzip downloaded file.
  • Open the folder where the contents were unzipped and run mbar.exe
  • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
  • DO NOT click on the Cleanup button. Simply exit the program.
  • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt


p22002970.gif Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • Do not reboot until instructed.
  • If the tool does not run from any of the links provided, please let me know.


If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

NOTE Do NOT wrap your logs in "quote" or "code" brackets.


My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 cinerama

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Posted 05 December 2013 - 05:03 PM

 Results of screen317's Security Check version 0.99.77 
 Windows 7 Service Pack 1 x64 (UAC is enabled) 
 Internet Explorer 10 Out of date!
``````````````Antivirus/Firewall Check:``````````````
 Windows Security Center service is not running! This report may not be accurate!
McAfee Anti-Virus and Anti-Spyware  
 WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
 Java™ 6 Update 26 
 Java 7 Update 45 
 Adobe Flash Player 11.9.900.117 
 Adobe Reader XI 
 Google Chrome 30.0.1599.101 
 Google Chrome 30.0.1599.69 
 Google Chrome plugins... 
````````Process Check: objlist.exe by Laurent```````` 
 Norton ccSvcHst.exe
 Symantec Norton Online Backup NOBuAgent.exe 
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 2%
````````````````````End of Log``````````````````````



#4 cinerama

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Posted 05 December 2013 - 05:05 PM

Farbar Service Scanner Version: 05-12-2013
Ran by Roland (administrator) on 05-12-2013 at 17:05:08
Running from "C:\Downloads\Software"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.

Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of bfe. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of bfe. The value does not exist.
Unable to retrieve ServiceDll of bfe. The value does not exist.

Firewall Disabled Policy:
==================

System Restore:
============

System Restore Disabled Policy:
========================

Action Center:
============

wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.

Action Center Notification Icon =====> Unable to open HKLM\...\ShellServiceObjects\{F56F6FDD-AA9D-4618-A949-C1B91AF43B1A} key. The key does not exist.

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================

Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to retrieve start type of WinDefend. The value does not exist.
Checking ImagePath: ATTENTION!=====> Unable to retrieve ImagePath of WinDefend. The value does not exist.
Unable to retrieve ServiceDll of WinDefend. The value does not exist.

Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1

Other Services:
==============
Checking Start type iphlpsvc: ATTENTION!=====> Unable to retrieve start type of iphlpsvc. The value does not exist.
Checking ImagePath of iphlpsvc: ATTENTION!=====> Unable to retrieve ImagePath of iphlpsvc. The value does not exist.
Checking ServiceDll of iphlpsvc: ATTENTION!=====> Unable to retrieve ServiceDll of iphlpsvc. The value does not exist.

File Check:
========
C:\Windows\System32\nsisvc.dll => MD5 is legit
C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcore.dll => MD5 is legit
C:\Windows\System32\drivers\afd.sys => MD5 is legit
C:\Windows\System32\drivers\tdx.sys => MD5 is legit
C:\Windows\System32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\System32\dnsrslvr.dll => MD5 is legit
C:\Windows\System32\mpssvc.dll => MD5 is legit
C:\Windows\System32\bfe.dll => MD5 is legit
C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll => MD5 is legit
C:\Windows\System32\vssvc.exe => MD5 is legit
C:\Windows\System32\wscsvc.dll => MD5 is legit
C:\Windows\System32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\System32\wuaueng.dll => MD5 is legit
C:\Windows\System32\qmgr.dll => MD5 is legit
C:\Windows\System32\es.dll => MD5 is legit
C:\Windows\System32\cryptsvc.dll => MD5 is legit
C:\Program Files\Windows Defender\MpSvc.dll => MD5 is legit
C:\Windows\System32\ipnathlp.dll => MD5 is legit
C:\Windows\System32\iphlpsvc.dll => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll => MD5 is legit

**** End of log ****



#5 cinerama

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Posted 05 December 2013 - 05:26 PM

I think MiniToolBox is in a loop. Its been running forever and I'm getting the message "Getting Office Sessions errors: 805" blinking



#6 Broni

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Posted 05 December 2013 - 05:32 PM

Delete your file, download fresh one and try again.


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#7 cinerama

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Posted 05 December 2013 - 06:34 PM

I had to restart the PC as there is no way to stop MiniToolBox. Deleted the file, downloaded a new one it starts to add up the errors ...100..200..etc. till it hits 805 and now its stuck again on 805 - "Getting Office Sessions errors: 805"



#8 cinerama

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Posted 05 December 2013 - 06:37 PM

The bar below the message has the moving green colors but I think its in a loop. Should I go to next step and run Malwarebytes' Anti-Malware?



#9 cinerama

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Posted 05 December 2013 - 06:40 PM

Now I'm getting a warning message from Norton that MiniToolBox is causing high CPU usage



#10 Broni

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Posted 05 December 2013 - 06:47 PM

See if you can run MiniToolbox from safe mode.


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#11 cinerama

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Posted 07 December 2013 - 09:10 AM

Ran minitoolbox in safe mode and it still stops at 805

 

 

"Getting Office Sessions errors: 805"



#12 cinerama

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Posted 07 December 2013 - 10:18 AM

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.12.07.04

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16736
Roland :: ROLAND-HP [administrator]

12/7/2013 10:06:19 AM
mbam-log-2013-12-07 (10-06-19).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 235697
Time elapsed: 4 minute(s), 36 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 4
C:\Users\Lynne\Downloads\Juno[2007]DvDrip[Eng]-aXXo.exe (PUP.Optional.Installex) -> Quarantined and deleted successfully.
C:\Users\Lynne\Downloads\SoftonicDownloader_for_peerguardian.exe (PUP.Optional.Softonic.A) -> Quarantined and deleted successfully.
C:\Users\Lynne\AppData\Local\Conduit\CT3220468\uTorrentControl_v2AutoUpdateHelper.exe (PUP.Optional.Conduit.A) -> Quarantined and deleted successfully.
C:\ProgramData\dsgsdgdsgdsgw.pad (Exploit.Drop.GSA) -> Quarantined and deleted successfully.

(end)



#13 cinerama

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Posted 07 December 2013 - 10:45 AM

Rkill 2.6.3 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2013 BleepingComputer.com
More Information about Rkill can be found at this link:
 http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 12/07/2013 10:43:46 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1

Checking for Windows services to stop:

 * No malware services found to stop.

Checking for processes to terminate:

 * No malware processes found to kill.

Checking Registry for malware related settings:

 * Explorer Policy Removed:  NoActiveDesktopChanges [HKLM]

Backup Registry file created at:
 C:\Users\Roland\Desktop\rkill\rkill-12-07-2013-10-43-48.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
  * HKCU\SOFTWARE\Classes\.exe "@" exists and is set to exefile!
  * HKCU\SOFTWARE\Classes\.exe has been deleted!

Performing miscellaneous checks:

 * Windows Defender Disabled

   [HKLM\SOFTWARE\Microsoft\Windows Defender]
   "DisableAntiSpyware" = dword:00000001

 * ALERT: ZEROACCESS rootkit symptoms found!

     * C:\Users\Roland\AppData\Local\{1a38e437-8887-8e05-c450-35793a70480a}\ [ZA Dir]
     * C:\Users\Roland\AppData\Local\{1a38e437-8887-8e05-c450-35793a70480a}\L\ [ZA Dir]
     * C:\Users\Roland\AppData\Local\{1a38e437-8887-8e05-c450-35793a70480a}\L\00000004.@ [ZA File]
     * C:\Users\Roland\AppData\Local\{1a38e437-8887-8e05-c450-35793a70480a}\U\ [ZA Dir]
     * C:\Users\Roland\AppData\Local\{1a38e437-8887-8e05-c450-35793a70480a}\U\00000004.@ [ZA File]

Checking Windows Service Integrity:

 *  (BFE) is not Running.
   Startup Type set to:

 * Windows Firewall Authorization Driver (mpsdrv) is not Running.
   Startup Type set to: Manual

 * MpsSvc [Missing Service]
 * wscsvc [Missing Service]

 * BFE [Missing ImagePath]
 * iphlpsvc [Missing ImagePath]
 * WinDefend [Missing ImagePath]

Searching for Missing Digital Signatures:

 * No issues found.

Checking HOSTS File:

 * No issues found.

Program finished at: 12/07/2013 10:44:36 AM
Execution time: 0 hours(s), 0 minute(s), and 49 seconds(s)



#14 Broni

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Posted 07 December 2013 - 04:16 PM

You're infected with ZeroAccess rootkit.

It'll require elevated help.

 

Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.


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#15 cinerama

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Posted 08 December 2013 - 07:14 AM

I was able to get both files (dds and attach), started a new topic (Infected with ZeroAccess rootkit), posted a link to this topic, pasted the DDS file and attached the attach file.

 

Thank you for all your help!

 

Roland






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