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White Screen after login :(


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10 replies to this topic

#1 cheesewhiz

cheesewhiz

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  • 5 posts
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  • Local time:11:18 PM

Posted 30 November 2013 - 08:31 PM

- I am running a windows 7, 64bit.
Hello, I am currently trying to fix the white screen problem that arises after login. Safe Mode and Safe Mode with Command Prompt also bring up the white screen. I have seen others with this problem and I have also already run Farbar Recovery Scan Tool.  
though this topic was answered for other people I noticed answers were specialized for each situation. 
--thank you for any help  :)
----------------
 Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 30-11-2013
Ran by SYSTEM on MININT-CGPCNLI on 30-11-2013 16:11:17
Running from E:\
Windows 7 Home Premium (X64) OS Language: English(US)
Internet Explorer Version 10
Boot Mode: Recovery
 
The current controlset is ControlSet001
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.
 
==================== Registry (Whitelisted) ==================
 
HKLM\...\Run: [ETDWare] - C:\Program Files\Elantech\ETDCtrl.exe [621440 2009-09-29] (ELAN Microelectronic Corp.)
HKLM\...\Run: [AmIcoSinglun64] - C:\Program Files (x86)\AmIcoSingLun\AmIcoSinglun64.exe [323584 2009-08-31] (AlcorMicro Co., Ltd.)
HKLM\...\Run: [IntelWireless] - C:\Program Files\Common Files\Intel\WirelessCommon\iFrmewrk.exe [1928976 2010-03-05] (Intel® Corporation)
HKLM\...\Run: [UfSeAgnt.exe] - C:\Program Files\Trend Micro\Internet Security\UfSeAgnt.exe [1022904 2010-02-23] (Trend Micro Inc.)
HKLM\...\Run: [CanonMyPrinter] - C:\Program Files\Canon\MyPrinter\BJMYPRT.EXE [2710856 2009-11-01] (CANON INC.)
HKLM\...\Run: [CanonSolutionMenu] - C:\Program Files (x86)\Canon\SolutionMenu\CNSLMAIN.EXE [767312 2009-09-03] (CANON INC.)
HKLM\...\Run: [HotKeysCmds] - C:\Windows\system32\hkcmd.exe [ ] ()
HKLM\...\Run: [MSC] - C:\Program Files\Microsoft Security Client\msseces.exe [1356240 2013-08-12] (Microsoft Corporation)
HKLM\...\Run: [IntelliPoint] - C:\Program Files\Microsoft IntelliPoint\ipoint.exe [2417032 2011-08-01] (Microsoft Corporation)
HKLM\...\Run: [Logitech Download Assistant] - C:\Windows\system32\rundll32.exe C:\Windows\System32\LogiLDA.dll,LogiFetch
HKLM-x32\...\Winlogon: [Userinit] C:\Windows\sysWOW64\userinit.exe [26624 2010-11-20] (Microsoft Corporation)
Winlogon\Notify\igfxcui: C:\Windows\system32\igfxdev.dll (Intel Corporation)
HKLM-x32\...\Run: [RemoteControl9] - C:\Program Files (x86)\CyberLink\PowerDVD9\PDVD9Serv.exe [87336 2009-07-06] (CyberLink Corp.)
HKLM-x32\...\Run: [BDRegion] - C:\Program Files (x86)\CyberLink\Shared files\brs.exe [75048 2009-09-01] (cyberlink)
HKLM-x32\...\Run: [UpdateLBPShortCut] - C:\Program Files (x86)\CyberLink\LabelPrint\MUITransfer\MUIStartMenu.exe [222504 2009-05-19] (CyberLink Corp.)
HKLM-x32\...\Run: [UpdateP2GoShortCut] - C:\Program Files (x86)\CyberLink\Power2Go\MUITransfer\MUIStartMenu.exe [222504 2009-05-19] (CyberLink Corp.)
HKLM-x32\...\Run: [ATKOSD2] - C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe [7350912 2010-02-04] (ASUS)
HKLM-x32\...\Run: [ATKMEDIA] - C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe [170624 2010-01-05] (ASUS)
HKLM-x32\...\Run: [HControlUser] - C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\HControlUser.exe [105016 2009-06-19] (ASUS)
HKLM-x32\...\Run: [IJNetworkScanUtility] - C:\Program Files (x86)\Canon\Canon IJ Network Scan Utility\CNMNSUT.exe [140640 2009-09-28] (CANON INC.)
HKLM-x32\...\Run: [Adobe ARM] - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe [946352 2012-12-02] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [Adobe Reader Speed Launcher] - C:\Program Files (x86)\Adobe\Reader 9.0\Reader\reader_sl.exe [41208 2012-12-19] (Adobe Systems Incorporated)
HKLM-x32\...\Run: [SunJavaUpdateSched] - C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe [252848 2012-07-03] (Sun Microsystems, Inc.)
HKLM-x32\...\Run: [Fitbit Connect] - C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe [3093024 2013-02-25] (Fitbit, Inc.)
HKU\Cheryl\...\Run: [swg] - C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [39408 2010-11-09] (Google Inc.)
HKU\Cheryl\...\Run: [Skype] - C:\Program Files (x86)\Skype\Phone\Skype.exe [17418928 2012-07-13] (Skype Technologies S.A.)
HKU\Cheryl\...\Run: [Facebook Update] - C:\Users\Cheryl\AppData\Local\Facebook\Update\FacebookUpdate.exe [138096 2012-07-12] (Facebook Inc.)
HKU\Cheryl\...\Run: [GoogleChromeAutoLaunch_62F6791B316C2135405725A1F90AAFC3] - C:\Program Files (x86)\Google\Chrome\Application\chrome.exe [844752 2013-10-08] (Google Inc.)
HKU\Cheryl\...\Run: [MPOptimizer] - "C:\Program Files\MaxPerforma Optimizer\MaxPerforma.exe" /scan
HKU\Cheryl\...\Run: [Fitbit Connect] - C:\Program Files (x86)\Fitbit Connect\Fitbit Connect.exe [3093024 2013-02-25] (Fitbit, Inc.)
HKU\Cheryl\...\RunOnce: [Application Restart #2] - C:\Program Files (x86)\Google\Chrome\Application\chrome.exe [844752 2013-10-08] (Google Inc.)
HKU\Cheryl\...\Winlogon: [Shell] explorer.exe,C:\Users\Cheryl\AppData\Roaming\Other.res [110592 2013-08-28] () <==== ATTENTION 
Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy Software Installer.lnk
ShortcutTarget: Best Buy Software Installer.lnk -> C:\Program Files\Best Buy Software Installer\Best Buy Software Installer.exe (Best Buy®)
Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Best Buy Software Installer.lnk
ShortcutTarget: Best Buy Software Installer.lnk -> C:\Program Files\Best Buy Software Installer\Best Buy Software Installer.exe (Best Buy®)
 
==================== Services (Whitelisted) =================
 
S2 ENI Server; C:\Program Files (x86)\3S Software\CoDeSys ENI Server\ENI.exe [593920 2007-12-19] (3S-Smart Software Solutions GmbH)
S2 Fitbit Connect; C:\Program Files (x86)\Fitbit Connect\FitbitConnectService.exe [1239584 2013-02-25] (Fitbit, Inc.)
S2 MsMpSvc; c:\Program Files\Microsoft Security Client\MsMpEng.exe [23808 2013-08-12] (Microsoft Corporation)
S3 MyWiFiDHCPDNS; C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [340240 2010-03-05] ()
S3 NisSrv; c:\Program Files\Microsoft Security Client\NisSrv.exe [366600 2013-08-12] (Microsoft Corporation)
S2 SfCtlCom; C:\Program Files\Trend Micro\Internet Security\SfCtlCom.exe [859640 2010-02-23] (Trend Micro Inc.)
S3 TMBMServer; C:\Program Files\Trend Micro\BM\TMBMSRV.exe [570632 2009-09-29] (Trend Micro Inc.)
S3 TmProxy; C:\Program Files\Trend Micro\Internet Security\TmProxy.exe [917768 2009-09-29] (Trend Micro Inc.)
 
==================== Drivers (Whitelisted) ====================
 
S3 kbfiltr; C:\Windows\System32\DRIVERS\kbfiltr.sys [15416 2009-07-20] ( )
S0 MpFilter; C:\Windows\System32\DRIVERS\MpFilter.sys [247216 2013-06-18] (Microsoft Corporation)
S2 NisDrv; C:\Windows\System32\DRIVERS\NisDrvWFP.sys [139616 2013-06-18] (Microsoft Corporation)
S3 SNP2UVC; C:\Windows\System32\DRIVERS\snp2uvc.sys [1806400 2009-06-05] ()
S2 tmpreflt; C:\Windows\System32\DRIVERS\tmpreflt.sys [42000 2009-12-04] (Trend Micro Inc.)
S1 tmtdi; C:\Windows\System32\DRIVERS\tmtdi.sys [107536 2009-09-29] (Trend Micro Inc.)
S2 tmxpflt; C:\Windows\System32\DRIVERS\tmxpflt.sys [265744 2009-12-04] (Trend Micro Inc.)
S2 vsapint; C:\Windows\System32\DRIVERS\vsapint.sys [2007056 2009-12-04] (Trend Micro Inc.)
S2 {B154377D-700F-42cc-9474-23858FBDF4BD}; C:\Program Files (x86)\CyberLink\PowerDVD9\000.fcl [146928 2009-09-01] (CyberLink Corp.)
S3 tmlwf; 
S3 tmwfp; 
 
==================== NetSvcs (Whitelisted) ===================
 
 
==================== One Month Created Files and Folders ========
 
2013-11-30 16:10 - 2013-11-30 16:10 - 00000000 ____D C:\FRST
2013-11-30 10:33 - 2013-11-30 10:33 - 00003288 ____N C:\bootsqm.dat
2013-11-30 10:12 - 2013-10-12 00:45 - 02241536 _____ (Microsoft Corporation) C:\Windows\System32\wininet.dll
2013-11-30 10:12 - 2013-10-12 00:45 - 01364992 _____ (Microsoft Corporation) C:\Windows\System32\urlmon.dll
2013-11-30 10:12 - 2013-10-12 00:45 - 00051712 _____ (Microsoft Corporation) C:\Windows\System32\ie4uinit.exe
2013-11-30 10:12 - 2013-10-12 00:43 - 19269632 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.dll
2013-11-30 10:12 - 2013-10-12 00:43 - 15404544 _____ (Microsoft Corporation) C:\Windows\System32\ieframe.dll
2013-11-30 10:12 - 2013-10-12 00:43 - 03959808 _____ (Microsoft Corporation) C:\Windows\System32\jscript9.dll
2013-11-30 10:12 - 2013-10-12 00:43 - 02648576 _____ (Microsoft Corporation) C:\Windows\System32\iertutil.dll
2013-11-30 10:12 - 2013-10-12 00:43 - 00855552 _____ (Microsoft Corporation) C:\Windows\System32\jscript.dll
2013-11-30 10:12 - 2013-10-12 00:43 - 00603136 _____ (Microsoft Corporation) C:\Windows\System32\msfeeds.dll
2013-11-30 10:12 - 2013-10-12 00:43 - 00526336 _____ (Microsoft Corporation) C:\Windows\System32\ieui.dll
2013-11-30 10:12 - 2013-10-12 00:43 - 00136704 _____ (Microsoft Corporation) C:\Windows\System32\iesysprep.dll
2013-11-30 10:12 - 2013-10-12 00:43 - 00067072 _____ (Microsoft Corporation) C:\Windows\System32\iesetup.dll
2013-11-30 10:12 - 2013-10-12 00:43 - 00053248 _____ (Microsoft Corporation) C:\Windows\System32\jsproxy.dll
2013-11-30 10:12 - 2013-10-12 00:43 - 00039936 _____ (Microsoft Corporation) C:\Windows\System32\iernonce.dll
2013-11-30 10:12 - 2013-10-11 23:03 - 01767936 _____ (Microsoft Corporation) C:\Windows\SysWOW64\wininet.dll
2013-11-30 10:12 - 2013-10-11 23:03 - 01138176 _____ (Microsoft Corporation) C:\Windows\SysWOW64\urlmon.dll
2013-11-30 10:12 - 2013-10-11 23:02 - 14355968 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.dll
2013-11-30 10:12 - 2013-10-11 23:02 - 13761024 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieframe.dll
2013-11-30 10:12 - 2013-10-11 23:02 - 02877952 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript9.dll
2013-11-30 10:12 - 2013-10-11 23:02 - 02049024 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iertutil.dll
2013-11-30 10:12 - 2013-10-11 23:02 - 00690688 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jscript.dll
2013-11-30 10:12 - 2013-10-11 23:02 - 00493056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\msfeeds.dll
2013-11-30 10:12 - 2013-10-11 23:02 - 00391168 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ieui.dll
2013-11-30 10:12 - 2013-10-11 23:02 - 00109056 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesysprep.dll
2013-11-30 10:12 - 2013-10-11 23:02 - 00061440 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iesetup.dll
2013-11-30 10:12 - 2013-10-11 23:02 - 00039424 _____ (Microsoft Corporation) C:\Windows\SysWOW64\jsproxy.dll
2013-11-30 10:12 - 2013-10-11 23:02 - 00033280 _____ (Microsoft Corporation) C:\Windows\SysWOW64\iernonce.dll
2013-11-30 10:12 - 2013-10-11 22:35 - 02706432 _____ (Microsoft Corporation) C:\Windows\System32\mshtml.tlb
2013-11-30 10:12 - 2013-10-11 22:08 - 02706432 _____ (Microsoft Corporation) C:\Windows\SysWOW64\mshtml.tlb
2013-11-30 10:12 - 2013-10-11 21:44 - 00089600 _____ (Microsoft Corporation) C:\Windows\System32\RegisterIEPKEYs.exe
2013-11-30 10:12 - 2013-10-11 21:15 - 00071680 _____ (Microsoft Corporation) C:\Windows\SysWOW64\RegisterIEPKEYs.exe
2013-11-30 09:55 - 2013-11-30 11:00 - 00000824 _____ C:\Windows\System32\Drivers\etc\tmvsthfss.bin
2013-11-30 09:51 - 2013-11-30 09:51 - 00000000 ____D C:\Users\Default\AppData\Local\Power2Go
2013-11-30 09:51 - 2013-11-30 09:51 - 00000000 ____D C:\Users\Default User\AppData\Local\Power2Go
2013-11-13 03:53 - 2013-10-05 12:25 - 01474048 _____ (Microsoft Corporation) C:\Windows\System32\crypt32.dll
2013-11-13 03:53 - 2013-10-05 11:57 - 01168384 _____ (Microsoft Corporation) C:\Windows\SysWOW64\crypt32.dll
2013-11-13 03:53 - 2013-09-27 17:09 - 00497152 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\afd.sys
2013-11-13 03:53 - 2013-09-27 17:09 - 00497152 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\afd(86).sys
2013-11-13 03:52 - 2013-10-11 18:30 - 00830464 _____ (Microsoft Corporation) C:\Windows\System32\nshwfp.dll
2013-11-13 03:52 - 2013-10-11 18:29 - 00859648 _____ (Microsoft Corporation) C:\Windows\System32\IKEEXT.DLL
2013-11-13 03:52 - 2013-10-11 18:29 - 00324096 _____ (Microsoft Corporation) C:\Windows\System32\FWPUCLNT.DLL
2013-11-13 03:52 - 2013-10-11 18:03 - 00656896 _____ (Microsoft Corporation) C:\Windows\SysWOW64\nshwfp.dll
2013-11-13 03:52 - 2013-10-11 18:01 - 00216576 _____ (Microsoft Corporation) C:\Windows\SysWOW64\FWPUCLNT.DLL
2013-11-13 03:52 - 2013-10-03 18:28 - 00190464 _____ (Microsoft Corporation) C:\Windows\System32\SmartcardCredentialProvider.dll
2013-11-13 03:52 - 2013-10-03 18:25 - 00197120 _____ (Microsoft Corporation) C:\Windows\System32\credui.dll
2013-11-13 03:52 - 2013-10-03 18:24 - 01930752 _____ (Microsoft Corporation) C:\Windows\System32\authui.dll
2013-11-13 03:52 - 2013-10-03 17:58 - 00152576 _____ (Microsoft Corporation) C:\Windows\SysWOW64\SmartcardCredentialProvider.dll
2013-11-13 03:52 - 2013-10-03 17:56 - 01796096 _____ (Microsoft Corporation) C:\Windows\SysWOW64\authui.dll
2013-11-13 03:52 - 2013-10-03 17:56 - 00168960 _____ (Microsoft Corporation) C:\Windows\SysWOW64\credui.dll
2013-11-13 03:52 - 2013-10-02 18:23 - 00404480 _____ (Microsoft Corporation) C:\Windows\System32\gdi32.dll
2013-11-13 03:52 - 2013-10-02 18:00 - 00311808 _____ (Microsoft Corporation) C:\Windows\SysWOW64\gdi32.dll
2013-11-13 03:52 - 2013-09-24 18:26 - 00154560 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\ksecpkg.sys
2013-11-13 03:52 - 2013-09-24 18:26 - 00095680 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\ksecdd.sys
2013-11-13 03:52 - 2013-09-24 18:23 - 00135680 _____ (Microsoft Corporation) C:\Windows\System32\sspicli.dll
2013-11-13 03:52 - 2013-09-24 18:23 - 00028672 _____ (Microsoft Corporation) C:\Windows\System32\sspisrv.dll
2013-11-13 03:52 - 2013-09-24 18:23 - 00028160 _____ (Microsoft Corporation) C:\Windows\System32\secur32.dll
2013-11-13 03:52 - 2013-09-24 18:22 - 00340992 _____ (Microsoft Corporation) C:\Windows\System32\schannel.dll
2013-11-13 03:52 - 2013-09-24 18:21 - 01447936 _____ (Microsoft Corporation) C:\Windows\System32\lsasrv.dll
2013-11-13 03:52 - 2013-09-24 18:21 - 00307200 _____ (Microsoft Corporation) C:\Windows\System32\ncrypt.dll
2013-11-13 03:52 - 2013-09-24 17:58 - 00096768 _____ (Microsoft Corporation) C:\Windows\SysWOW64\sspicli.dll
2013-11-13 03:52 - 2013-09-24 17:57 - 00247808 _____ (Microsoft Corporation) C:\Windows\SysWOW64\schannel.dll
2013-11-13 03:52 - 2013-09-24 17:57 - 00022016 _____ (Microsoft Corporation) C:\Windows\SysWOW64\secur32.dll
2013-11-13 03:52 - 2013-09-24 17:56 - 00220160 _____ (Microsoft Corporation) C:\Windows\SysWOW64\ncrypt.dll
2013-11-13 03:52 - 2013-09-24 17:03 - 00030720 _____ (Microsoft Corporation) C:\Windows\System32\lsass.exe
2013-11-13 03:52 - 2013-07-04 04:18 - 00458712 _____ (Microsoft Corporation) C:\Windows\System32\Drivers\cng.sys
 
==================== One Month Modified Files and Folders =======
 
2013-11-30 16:10 - 2013-11-30 16:10 - 00000000 ____D C:\FRST
2013-11-30 15:42 - 2010-07-08 04:22 - 00000000 ____D C:\users\Cheryl
2013-11-30 15:41 - 2013-03-23 11:19 - 00000000 ____D C:\Program Files\Microsoft Silverlight
2013-11-30 15:41 - 2013-03-23 11:19 - 00000000 ____D C:\Program Files (x86)\Microsoft Silverlight
2013-11-30 15:41 - 2012-05-02 00:02 - 00000000 ____D C:\Program Files (x86)\Microsoft Security Client
2013-11-30 15:41 - 2011-02-02 09:43 - 00000000 ____D C:\Program Files\Microsoft Security Client
2013-11-30 15:41 - 2010-05-15 03:58 - 00000000 ____D C:\ProgramData\P4G
2013-11-30 15:41 - 2010-05-15 03:48 - 00000000 ____D C:\Intel
2013-11-30 15:41 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\rescache
2013-11-30 15:41 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\PolicyDefinitions
2013-11-30 15:41 - 2009-07-13 19:20 - 00000000 ____D C:\Program Files\Common Files\Microsoft Shared
2013-11-30 15:40 - 2009-07-13 19:20 - 00000000 ____D C:\Windows\registration
2013-11-30 11:01 - 2010-05-15 04:02 - 00000824 _____ C:\Windows\System32\Drivers\etc\tmvsthfud.bin
2013-11-30 11:00 - 2013-11-30 09:55 - 00000824 _____ C:\Windows\System32\Drivers\etc\tmvsthfss.bin
2013-11-30 11:00 - 2010-05-15 03:24 - 01810877 _____ C:\Windows\WindowsUpdate.log
2013-11-30 10:58 - 2011-03-22 21:36 - 00000000 ____D C:\Users\Cheryl\AppData\Roaming\Skype
2013-11-30 10:53 - 2010-11-09 07:46 - 00000894 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineCore.job
2013-11-30 10:45 - 2009-07-13 20:45 - 00010240 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
2013-11-30 10:45 - 2009-07-13 20:45 - 00010240 ____H C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
2013-11-30 10:41 - 2009-07-13 21:13 - 00745026 _____ C:\Windows\System32\PerfStringBackup.INI
2013-11-30 10:37 - 2013-03-24 18:32 - 00001580 _____ C:\Windows\setupact.log
2013-11-30 10:37 - 2009-07-13 21:08 - 00000006 ____H C:\Windows\Tasks\SA.DAT
2013-11-30 10:33 - 2013-11-30 10:33 - 00003288 ____N C:\bootsqm.dat
2013-11-30 10:14 - 2012-04-12 07:39 - 00000830 _____ C:\Windows\Tasks\Adobe Flash Player Updater.job
2013-11-30 10:12 - 2010-05-15 03:21 - 00000000 ____D C:\ProgramData\Microsoft Help
2013-11-30 10:12 - 2009-07-13 18:34 - 00000499 _____ C:\Windows\win.ini
2013-11-30 10:08 - 2013-08-18 19:21 - 00000000 ____D C:\Windows\System32\MRT
2013-11-30 10:05 - 2011-03-08 08:28 - 82896128 _____ (Microsoft Corporation) C:\Windows\System32\MRT.exe
2013-11-30 10:01 - 2011-06-18 20:01 - 00045056 _____ C:\Windows\System32\acovcnt.exe
2013-11-30 09:51 - 2013-11-30 09:51 - 00000000 ____D C:\Users\Default\AppData\Local\Power2Go
2013-11-30 09:51 - 2013-11-30 09:51 - 00000000 ____D C:\Users\Default User\AppData\Local\Power2Go
2013-11-30 09:48 - 2011-09-08 17:42 - 00000910 _____ C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-93983003-3414983531-3513183504-1001Core.job
2013-11-30 09:45 - 2011-09-08 17:42 - 00000932 _____ C:\Windows\Tasks\FacebookUpdateTaskUserS-1-5-21-93983003-3414983531-3513183504-1001UA.job
2013-11-30 09:45 - 2010-11-09 07:46 - 00000898 _____ C:\Windows\Tasks\GoogleUpdateTaskMachineUA.job
2013-11-04 17:42 - 2010-11-06 20:18 - 00000000 ____D C:\Users\Cheryl\Documents\Lance
2013-11-03 19:59 - 2010-07-31 19:08 - 00000000 ____D C:\Users\Cheryl\AppData\Local\PokerStars
 
Some content of TEMP:
====================
C:\Users\Cheryl\AppData\Local\Temp\4fM5oEG.exe
C:\Users\Cheryl\AppData\Local\Temp\4fM5oEG0.exe
C:\Users\Cheryl\AppData\Local\Temp\APNStub.exe
C:\Users\Cheryl\AppData\Local\Temp\jre-7u25-windows-i586-iftw.exe
C:\Users\Cheryl\AppData\Local\Temp\ssdl50248.exe
C:\Users\Cheryl\AppData\Local\Temp\ssdl52970.exe
 
 
==================== Known DLLs (Whitelisted) ================
 
 
==================== Bamital & volsnap Check =================
 
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\SysWOW64\wininit.exe => MD5 is legit
C:\Windows\explorer.exe => MD5 is legit
C:\Windows\SysWOW64\explorer.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\SysWOW64\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\SysWOW64\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\SysWOW64\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit
ATTENTION: ====> ZeroAccess. Use DeleteJunctionsIndirectory: C:\Windows\system64
 
==================== EXE ASSOCIATION =====================
 
HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK
 
==================== Restore Points  =========================
 
12
Restore point made on: 2013-10-09 21:03:40
Restore point made on: 2013-10-10 00:01:46
Restore point made on: 2013-10-21 15:30:39
Restore point made on: 2013-10-22 16:50:01
Restore point made on: 2013-10-26 20:54:22
Restore point made on: 2013-10-30 21:09:22
Restore point made on: 2013-11-03 15:36:41
Restore point made on: 2013-11-07 16:41:44
Restore point made on: 2013-11-11 16:05:35
Restore point made on: 2013-11-30 09:50:44
Restore point made on: 2013-11-30 10:04:21
Restore point made on: 2013-11-30 11:00:56
 
==================== Memory info =========================== 
 
Percentage of memory in use: 15%
Total physical RAM: 3884.54 MB
Available physical RAM: 3291.65 MB
Total Pagefile: 3882.69 MB
Available Pagefile: 3304.99 MB
Total Virtual: 8192 MB
Available Virtual: 8191.87 MB
 
==================== Drives ================================
 
Drive c: (OS) (Fixed) (Total:449.16 GB) (Free:387.14 GB) NTFS ==>[Drive with boot components (obtained from BCD)]
Drive e: (GREY) (Removable) (Total:1.87 GB) (Free:1.84 GB) FAT
Drive x: (Boot) (Fixed) (Total:0.03 GB) (Free:0.03 GB) NTFS
 
==================== MBR & Partition Table ==================
 
========================================================
Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 466 GB) (Disk ID: 76692CA8)
Partition 1: (Not Active) - (Size=17 GB) - (Type=1C)
Partition 2: (Active) - (Size=449 GB) - (Type=07 NTFS)
 
========================================================
Disk: 1 (MBR Code: Windows XP) (Size: 2 GB) (Disk ID: C3072E18)
Partition 1: (Active) - (Size=2 GB) - (Type=06)
 
 
LastRegBack: 2013-11-09 22:45
 
==================== End Of Log ============================

Edit: Moved topic from Windows 7 to the more appropriate forum. ~ Animal

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#2 gringo_pr

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Posted 01 December 2013 - 04:43 PM


Hello cheesewhiz

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

Open notepad. Please copy the contents of the code box below. To do this highlight the contents of the box and right click on it. Paste this into the open notepad. Save it on the flash drive as fixlist.txt

 
HKU\Cheryl\...\Winlogon: [Shell] explorer.exe,C:\Users\Cheryl\AppData\Roaming\Other.res [110592 2013-08-28] () <==== ATTENTION
C:\Users\Cheryl\AppData\Local\Temp\4fM5oEG.exe
C:\Users\Cheryl\AppData\Local\Temp\4fM5oEG0.exe
C:\Users\Cheryl\AppData\Local\Temp\APNStub.exe
C:\Users\Cheryl\AppData\Local\Temp\jre-7u25-windows-i586-iftw.exe
C:\Users\Cheryl\AppData\Local\Temp\ssdl50248.exe
C:\Users\Cheryl\AppData\Local\Temp\ssdl52970.exe
DeleteJunctionsInDirectory: C:\Program Files\Windows Defender
DeleteJunctionsInDirectory: C:\Program Files\Microsoft Security Client
DeleteJunctionsIndirectory: C:\Windows\system64
cmd: Dir /b /a:l "C:\Program Files" /s
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

On Vista or Windows 7: Now please enter System Recovery Options.

Run FRST again like we did before but this time press the Fix button just once and wait.
The tool will make a log on the flash drive (Fixlog.txt) please post it to your reply.

Also boot the computer into normal mode and let me know how things are looking.

Gringo
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#3 cheesewhiz

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Posted 01 December 2013 - 05:25 PM

hello Gringo, 

Thank-you for helping me. While waiting for a reply and searching for answers; (turns out I'm terribly impatient :/) I was able to successfully run hitmanpro through a usb drive and access my desktop and security software. Ive been re-checking/scanning my computer for problems.

Should I continue with your recommended advice still? I understand Im not suppose to be doing anything without permission >_< 

   --Again,Thank-you for helping!!!!!



#4 gringo_pr

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Posted 01 December 2013 - 08:38 PM

Hello

go ahead and run the fix in normal mode and we will go from there


gringo
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#5 cheesewhiz

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Posted 02 December 2013 - 04:59 PM

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 01-12-2013
Ran by Cheryl at 2013-12-02 12:58:24 Run:1
Running from D:\
Boot Mode: Normal
==============================================
 
Content of fixlist:
*****************
HKU\Cheryl\...\Winlogon: [Shell] explorer.exe,C:\Users\Cheryl\AppData\Roaming\Other.res [110592 2013-08-28] () <==== ATTENTION
C:\Users\Cheryl\AppData\Local\Temp\4fM5oEG.exe
C:\Users\Cheryl\AppData\Local\Temp\4fM5oEG0.exe
C:\Users\Cheryl\AppData\Local\Temp\APNStub.exe
C:\Users\Cheryl\AppData\Local\Temp\jre-7u25-windows-i586-iftw.exe
C:\Users\Cheryl\AppData\Local\Temp\ssdl50248.exe
C:\Users\Cheryl\AppData\Local\Temp\ssdl52970.exe
DeleteJunctionsInDirectory: C:\Program Files\Windows Defender
DeleteJunctionsInDirectory: C:\Program Files\Microsoft Security Client
DeleteJunctionsIndirectory: C:\Windows\system64
cmd: Dir /b /a:l "C:\Program Files" /s
*****************
 
HKU\Cheryl\Software\Microsoft\Windows NT\CurrentVersion\Winlogon\\Shell => Value not found.
C:\Users\Cheryl\AppData\Local\Temp\4fM5oEG.exe => Moved successfully.
"C:\Users\Cheryl\AppData\Local\Temp\4fM5oEG0.exe" => File/Directory not found.
C:\Users\Cheryl\AppData\Local\Temp\APNStub.exe => Moved successfully.
C:\Users\Cheryl\AppData\Local\Temp\jre-7u25-windows-i586-iftw.exe => Moved successfully.
C:\Users\Cheryl\AppData\Local\Temp\ssdl50248.exe => Moved successfully.
C:\Users\Cheryl\AppData\Local\Temp\ssdl52970.exe => Moved successfully.
"C:\Program Files\Windows Defender" => Deleting reparse point and unlocking started.
"C:\Program Files\Windows Defender" => Deleting reparse point and unlocking completed.
"C:\Program Files\Microsoft Security Client" => Deleting reparse point and unlocking started.
"C:\Program Files\Microsoft Security Client" => Deleting reparse point and unlocking completed.
"C:\Windows\system64" => Deleting reparse point and unlocking started.
"C:\Windows\system64" => Deleting reparse point and unlocking done.
"C:\Windows\system64" => Deleting reparse point and unlocking completed.
 
=========  Dir /b /a:l "C:\Program Files" /s =========
 
File Not Found
 
========= End of CMD: =========
 
 
 
The system needs a manual reboot. 
 
==== End of Fixlog ====


#6 cheesewhiz

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Posted 02 December 2013 - 05:09 PM

One issue that I have seen, is that when the computer loads, a white screen will appear for a few moments until proceeding to the login page and desktop. the other time it happens is, sometimes a white screen will arise when i attempt to download an install a software. Any software, which i refresh the computer with the power button to get around it until it works for me.



#7 gringo_pr

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Posted 02 December 2013 - 08:25 PM



Hello cheesewhiz

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
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#8 cheesewhiz

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Posted 02 December 2013 - 09:39 PM

# AdwCleaner v3.014 - Report created 02/12/2013 at 17:09:26

# Updated 01/12/2013 by Xplode

# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)

# Username : Cheryl - CHERYL-PC

# Running from : C:\Users\Cheryl\Desktop\AdwCleaner.exe

# Option : Clean

 

***** [ Services ] *****

 

 

***** [ Files / Folders ] *****

 

Folder Deleted : C:\ProgramData\Ask

Folder Deleted : C:\Users\Cheryl\AppData\Local\PackageAware

 

***** [ Shortcuts ] *****

 

 

***** [ Registry ] *****

 

Key Deleted : HKLM\SOFTWARE\Classes\AppID\WLXQuickTimeShellExt.DLL

Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho

Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BingBar_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASAPI32

Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASMANCS

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ASUS_Screensaver

Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}

Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}

Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}

Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{D4027C7F-154A-4066-A1AD-4243D8127440}]

Key Deleted : HKCU\Software\YahooPartnerToolbar

Key Deleted : HKLM\Software\DeviceVM

Key Deleted : [x64] HKLM\SOFTWARE\DeviceVM

 

***** [ Browsers ] *****

 

-\\ Internet Explorer v11.0.9600.16428

 

 

-\\ Mozilla Firefox v

 

-\\ Google Chrome v31.0.1650.57

 

[ File : C:\Users\Cheryl\AppData\Local\Google\Chrome\User Data\Default\preferences ]

 

 

*************************

 

AdwCleaner[R0].txt - [2764 octets] - [02/12/2013 17:08:07]

AdwCleaner[S0].txt - [2680 octets] - [02/12/2013 17:09:26]

 

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2740 octets] ##########

 

---------------------------------------------------------------------------------------------

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x64
Ran by Cheryl on Mon 12/02/2013 at 17:21:01.60
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
~~~ Services
 
 
 
~~~ Registry Values
 
 
 
~~~ Registry Keys
 
Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{0C2AA59B-37D1-4A28-A34C-7359D6F376D3}
 
 
 
~~~ Files
 
 
 
~~~ Folders
 
 
 
~~~ Chrome
 
Dumping contents of C:\Users\Cheryl\appdata\local\Google\Chrome\User Data\Default\Default
C:\Users\Cheryl\appdata\local\Google\Chrome\User Data\Default\Default\aadigcdadadddjgegddidjgfdedhdhge
C:\Users\Cheryl\appdata\local\Google\Chrome\User Data\Default\Default\aagfdgdfdadadagcdedggbdhdedddjdj
C:\Users\Cheryl\appdata\local\Google\Chrome\User Data\Default\Default\aadigcdadadddjgegddidjgfdedhdhge\background.html
C:\Users\Cheryl\appdata\local\Google\Chrome\User Data\Default\Default\aadigcdadadddjgegddidjgfdedhdhge\manifest.json
C:\Users\Cheryl\appdata\local\Google\Chrome\User Data\Default\Default\aagfdgdfdadadagcdedggbdhdedddjdj\background.html
C:\Users\Cheryl\appdata\local\Google\Chrome\User Data\Default\Default\aagfdgdfdadadagcdedggbdhdedddjdj\ContentScript.js
C:\Users\Cheryl\appdata\local\Google\Chrome\User Data\Default\Default\aagfdgdfdadadagcdedggbdhdedddjdj\manifest.json
 
Successfully deleted: [Folder] C:\Users\Cheryl\appdata\local\Google\Chrome\User Data\Default\Default [Default Extension 1.0]
 
 
 
~~~ Event Viewer Logs were cleared
 
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 12/02/2013 at 17:27:06.17
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
-the last issue I'm facing, is that I'm occasionally being redirected when I click on the Google search links the first  . 
Im not sure yet if the problem persists after the last clean. 
 
-Also, Im interseted in what exactly we have been doing thus far besides "cleaning"; if you have time.


#9 gringo_pr

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Posted 02 December 2013 - 09:45 PM


Hello cheesewhiz

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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#10 gringo_pr

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Posted 07 December 2013 - 03:00 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
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Proud Graduate Of Malware Removal University

#11 gringo_pr

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Posted 10 December 2013 - 03:07 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days.

Please include a link to your topic in the Private Message. Thank you.
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