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3 replies to this topic

#1 guid710


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Posted 30 November 2013 - 07:32 PM

Hello everyone. I need some help here. Here are my two questions below:


1 )You were hired as the System Support Technician (SST) to help maintain the PCs within the organization. The
ICT Manager requested that you outline the range of maintenance activities that would be performed on the
various PCs.
1. You are therefore required to outline a PC Maintenance Plan for the organization.
o The Maintenance Plan should include Software and Hardware maintenance.
o The plan should indicate a general approach to each of the maintenance activities documented within.
Where relevant you are to indicate the frequency in which specific maintenance activities should
be performed.
Typical Maintenance Tasks include, but are not limited to, the following:
• Software maintenance: upgrade software eg virus definition files; patches/updates; scheduling
maintenance tasks; utility software eg defragmentation, clean-up, back-up, system profilers; other third
party utility software eg compression utilities, spyware/malware removal etc.
• Hardware maintenance: upgrade hardware; install and configure new peripherals eg printers, scanners;
install and configure additional or replacement devices eg hard drive, memory, graphics, sound, optical
media, network; cleaning equipment etc.
• File management: manage files/folders; back-up procedures etc.




2) The ICT Manager has requested that you list any tools that need to be purchased along with any industry best
practices that should be adopted to enhance the IT Operations. Assist the ICT Manager by providing the
2. A recommendation of a list of tools (hardware/software), that would assist the SST in performing the
maintenance tasks on personal computers.
3. A detailed explanation of health and safety precautionary measures involved when working with PCs.
Additionally, why these measures are necessary when building and configuring computer systems.



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#2 Kilroy


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Posted 03 December 2013 - 03:29 PM

Sorry, those of us who live in the real world aren't going to be much help with your homework.  I could write chapters on each bullet point and a whole book on backup.


Here are the basics.


Software updated on a regular basis after it has been verified that it does not cause issues in the environment.  The closer to the date that it was released the better.


Hardware replace on a three to five year rotation depending on if equipment is leased or purchased and how long you can get away with out dated equipment.


Files stored on network servers, backed up nightly with backup rotation depending on how long you want to be able to go back to recover a file.  You'll want to use a backup system that follows the 3-2-1 Backup Rule


You can't give a list of tools required without knowing the environment, especially the software side.  What is already in place will affect the suggestions.  How much hardware and software you need will be determined on what you need to do.  USB drives, external hard drive to USB adapter, computer tool set (screw drivers, plyers, and such)


Electro-static Discharge (ESD) is the biggest thing you will face from a safety stand point

#3 Platypus


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Posted 03 December 2013 - 03:46 PM

Also, we are cautious when it seems like someone is presenting us with their homework assignment.

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#4 guid710

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Posted 03 December 2013 - 10:14 PM

Thanks guys. I understand.

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