Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Desperate To Rid My 3 Computers of Bitdefender and More, Much More!!


  • Please log in to reply
10 replies to this topic

#1 msavoy

msavoy

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:09:01 AM

Posted 30 November 2013 - 04:32 PM

I came across Bitdefender while at Gizmo Freeware and being very impressed with the reviews, I installed the anti-virus  program  on three of my computers. I was very pleased with the potection having installed it about three months ago but it otall came at a very high cost otherwise. I noticed the difficulty I was having in attempting a system restore, each time, Windows would inform me that a system restore was not successful due to my anti-virus program..

 

In additon to Bitdefender and Anti-Superspyware, I had recently installed AppGuard and suspecting Apguard as being the cause for my inability to do a system restore unistalled it but proved not to resolve the problem, finally suspecting the culprit to be Bitdefender.

 

In making many numerous attempts to remove Bitdefender from all three of my computers, the horror of having installed Bitdefender hit me like a ton of bricks where after several days of desperately trying to remove the program, it remains hopelessly solidified within each of my computers, unmovable, resistant to anything, everything I've thrown at it.

 

Like the Borg, resistance was indeed futile.

 

But it gets worse,

 

They make a big case out of having you uninstall the program through their own uninstall tool but even after utilizing their own home grown device in the hope of being rid of them, the Bitdefedner uninstall tool did not as much make the slightest difference in removing any of the many programs I've installed. Each of the numerous programs are all  .xml files and here's a list of the Bitdefender programs currently entrenched on my computers.

Bitdefender 2001. xml

Bitdefender 2001. xml (twice)

Bitdefender Anti-Theft.xml

Bitdefender Anti-Theft (twice)

Bitdefendner AntiVirus

Bitdefendner AntiVirus(twice)

Bitdefender Business Client

Bitdefender Business Client (twice)

Bitdefender Internet Security

Bitdefender Internet Security

Bitdefender Total Security

Bitdefedner Total Security (twice)

 

This is on all three of my computers

 

But still it gets even worse, much worse.

 

In the process of investingating Bitdefender's absolujte impervious defense against anything, everything, I could manage to find scouring the internet for days,  I became aware  of being victim of some horrific conspiracy because in reviewing the Bitddefender files in my Temp folder, I found the following list of antivrus programs ordinarily removed, deleted without much of a problem, now, in my files as steely unresponsive at being removed from my computers every bit as much as Bitdefender has been for the past four days.

 

The list of antivirus programs in my temp folder reads like the top 100  most popular antivrus programs, all embedded within my computers, solidified into solid rock.

 

ACA

Ad-Aware

Advanced_System_protect

alading

Anti/vir

avast5

AVG

Avira

Backweb-4476822

BBC

Bitdefender 2001

Bitdefesner Anti-theft

Bitdefender Antivirus

Bitdender Businss Client

Bitdefendr Internet Security

Bitddefender Total Security

 

The list goes on and on. So numerous are the programs embedded within all three of my computers in exactly the same totally impenetrable condition, I simply could not copy the entire list and have made an image of it posted here at this link

http://i.imgur.com/8xzbEwi.png so you can see for yourself the unbeleivably dire circumstances in which I find myself in.

 

I honestly don't think you've ever seen anytihng as so thoroughly  pervasive as this

 

My only hope is that while I felt the exact same sense of desperation the previous time I sought you out fo help, I was utterly

flabbergasted that indeed you did have the solution  to restoring my missing 'Task Maanger', despite tthe current situation being infinietly worse.

 

I will say, that in the event you once again  will manage to do the impossible in somehow, some way providing the reslution to my salvation, I will cheerfully make a generous donation via Paypal on behalf of the appreciation and grattitude for your well earned advice and guidance.

 

Marc Savoy

 



BC AdBot (Login to Remove)

 


#2 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:12:01 AM

Posted 30 November 2013 - 07:14 PM

Hello msavoy -

Lets take a quick walk down your current active Antivirus programs -

Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe (padlock)
* Follow the onscreen instructions inside of the black box and wait for the data to be collected.
* A Notepad document should open automatically called checkup.txt; please Copy and Paste the contents of that document.
Note: If any security program requests permission to access the Internet, allow it to do so.

It will only be a False Positive ........

 

Thank You -

EDIT - Please only work on 1 unit at any time (I get confused)


Edited by noknojon, 30 November 2013 - 07:22 PM.


#3 msavoy

msavoy
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:09:01 AM

Posted 01 December 2013 - 11:38 AM

In all my years working with computers, internet, I have yet to experience that what I've been through with the horror of Bitdefender's inexplicable product tactics, methods they've had me endure. Other applications like AVG, which only belatedly I've found out offers an un-installation process, and Copernic Desktop Search among others having  made removal, un-installation of their software extraordinarily difficult but a situation in which I eventually always prevailed in getting them removed.

 

But the entire Bitdefender process, of them configuring their programs never to allow a system restore on your computer, much more seriously, inexplicable, surreal, having them install every single commercial antivirus program available on the market in your Temp folder,  each and every one including all of their own programs to be resolutely unmovable, infinitely resistant, solidified to withstand anything, everything I've tried in the removal of these programs is an experience yo never want to have, the feeling of powerlessness is scary, weird.

 

Wondering if you're ever going to resolve the problem is just as troubling as the problem itself. So, finally, I become aware that you require a special un-installation tool provided by Bitdefender to remove all of their free programs plus the extended list of all commercial antivirus programs that for some God=awful reason they feel compelled to install. But the thing is, you are unable to remove any of the programs even after the un-installation has been downloaded, for hours after its been done.

 

You see, I  posted the terrible dilemma I was in ONLY after having downloaded th un-installation tool three times without being able to remove he programs. At that point, I tried resolving the problem on my own but after downloading the un-installation tool three times and still being unable to remove any programs had me seek you out being desperate as I was.

 

That was last night. But as of this morning, all programs, on all computers responded to being removed just like that which had me unbelievably relieved yet left with a terrible sense of vulnerability, powerlessness.

 

I want to mention one very important tip about getting the Bitdefender programs removed .When you are about to download the un-installation tool, first make sure you are downloading the proper program, there are a multitude of various services, and just as importantly the appropriate year such as Bitdefender Antivirus plus 2011, or Bitdefender Total Security 2013, because downloading the wrong configuration won't necessarily uninstall the program you have if it's not the exact same one. I myself download the uninstallation tool several times until I got it right.

 

Also, they will ask why you want to uninstall their program and ask you to respond to a survey. Tell them you're uninstalling the free program because you want to update to the paid version. And don't forget to respond to their survey by giving it all the best reviews because I really don't trust them at all, and I can very easily see how getting them angry will have them refuse to allow ou to uninstall anything.

 

In conclusion, I'd like to make a modest financial contribution towards either noknojon or Aussie Addict or whoever it may be via Paypal on the time spent to help me resolve the situation  as discussed which I will have processed as soon as you get the chance to respond.

 

Thanks Very Much,

Marc Savoy


Edited by msavoy, 01 December 2013 - 11:39 AM.


#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,399 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:01 AM

Posted 01 December 2013 - 03:10 PM

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#5 msavoy

msavoy
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:09:01 AM

Posted 02 December 2013 - 09:08 AM

Greetings, Hamlius.

Thank you most kindly for your indispensible assistance. I won't get into detaiils  but I do finally

realize that my unbridled  optimism, confidence that I had survied  the act of terrorism by

Bitdefender was actually a dream that I had, so desperate am I  that it felt like it actually

happened.

 

Here below is the information requested by the previous suppport specialist and that

of  what you had requested of me.

 

I will step aside to allow you to perform your magic,and will patiently await to respond to

whatever you may require.to help resolve this catastrophe.

 

Alll the Very Best,

Marc savoy

 

Results of screen3 you also had requested of me.17's Security Check version 0.99.77  
 Windows 7 Service Pack 1 x64 (UAC is disabled!)  
 Internet Explorer 11  
``````````````Antivirus/Firewall Check:``````````````
 Windows Firewall Enabled!
avast! Antivirus                     
Bitdefender Antivirus Free Edition   
 Antivirus up to date!  (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
 Java 7 Update 45  
 Adobe Flash Player 11.9.900.152  
 Mozilla Firefox 24.0 Firefox out of Date!  
 Mozilla Thunderbird (17.0.8)
 Google Chrome 30.0.1599.101  
 Google Chrome 31.0.1650.57  
````````Process Check: objlist.exe by Laurent````````  
 Bitdefender Antivirus Free Edition gzserv.exe  
 AVAST Software Avast AvastSvc.exe  
 AVAST Software Avast avastUi.exe  
`````````````````System Health check`````````````````
 Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

 

 

-----------------------End ----------------------------------
MiniToolBox by Farbar  Version: 13-07-2013
Ran by Owner (administrator) on 02-12-2013 at 08:53:41
Running from "C:\Users\Owner\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/02/2013 08:29:42 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary reneyffx.

System Error:
The system cannot find the file specified.
.

Error: (12/02/2013 07:32:10 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.


Details:
AddLegacyDriverFiles: Unable to back up image of binary reneyffx.

System Error:
The system cannot find the file specified.
.

Error: (12/02/2013 00:04:31 AM) (Source: Application Error) (User: )
Description: Faulting application name: uninstalltool.exe, version: 1.0.29.196, time stamp: 0x4e144d0d
Faulting module name: HTMLayout.dll, version: 3.3.1.41, time stamp: 0x4b25d97c
Exception code: 0xc0000005
Fault offset: 0x0003947d
Faulting process id: 0xa84
Faulting application start time: 0xuninstalltool.exe0
Faulting application path: uninstalltool.exe1
Faulting module path: uninstalltool.exe2
Report Id: uninstalltool.exe3

Error: (12/01/2013 08:05:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: ASCService.exe, version: 7.0.0.9, time stamp: 0x525b58ca
Faulting module name: RPCRT4.dll, version: 6.1.7601.18205, time stamp: 0x51db9710
Exception code: 0xc0020043
Fault offset: 0x0005cf69
Faulting process id: 0x340
Faulting application start time: 0xASCService.exe0
Faulting application path: ASCService.exe1
Faulting module path: ASCService.exe2
Report Id: ASCService.exe3

Error: (12/01/2013 04:58:08 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (IObit Uninstaller restore point). Additional information: 0x80070005.

Error: (12/01/2013 04:39:42 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Scheduled Checkpoint). Additional information: 0xc0000022.

Error: (12/01/2013 00:52:18 PM) (Source: Application Hang) (User: )
Description: The program rundll32.exe version 6.1.7600.16385 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e88

Start Time: 01ceeebe0a089f21

Termination Time: 0

Application Path: C:\Windows\System32\rundll32.exe

Report Id: 4e7c752a-5ab1-11e3-8d1c-e8e0b789ae61

Error: (11/30/2013 03:07:10 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc000041d
Fault offset: 0x0000000004dd0fd8
Faulting process id: 0x40c
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (11/30/2013 03:07:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d672ee4
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000004dd0fd8
Faulting process id: 0x40c
Faulting application start time: 0xExplorer.EXE0
Faulting application path: Explorer.EXE1
Faulting module path: Explorer.EXE2
Report Id: Explorer.EXE3

Error: (11/30/2013 04:53:20 AM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Scheduled Checkpoint). Additional information: 0x80070005.


System errors:
=============
Error: (12/02/2013 07:32:49 AM) (Source: Service Control Manager) (User: )
Description: avast! Antivirus

Error: (12/02/2013 03:11:37 AM) (Source: Service Control Manager) (User: )
Description: Bitdefender Antivirus Free Edition110001Restart the service

Error: (12/02/2013 00:30:02 AM) (Source: Service Control Manager) (User: )
Description: Bitdefender Antivirus Free Edition110001Restart the service

Error: (12/02/2013 00:24:03 AM) (Source: Service Control Manager) (User: )
Description: Computer Backup (MyPC Backup)1

Error: (12/02/2013 00:02:47 AM) (Source: Service Control Manager) (User: )
Description: Bitdefender Antivirus Free Edition110001Restart the service

Error: (12/01/2013 11:43:37 PM) (Source: Service Control Manager) (User: )
Description: Bitdefender Antivirus Free Edition110001Restart the service

Error: (12/01/2013 11:43:37 PM) (Source: Service Control Manager) (User: )
Description: Computer Backup (MyPC Backup)%%1053

Error: (12/01/2013 11:43:37 PM) (Source: Service Control Manager) (User: )
Description: 30000Computer Backup (MyPC Backup)

Error: (12/01/2013 09:17:03 PM) (Source: Service Control Manager) (User: )
Description: Bitdefender Antivirus Free Edition110001Restart the service

Error: (12/01/2013 09:15:51 PM) (Source: Service Control Manager) (User: )
Description: Computer Backup (MyPC Backup)%%1053


Microsoft Office Sessions:
=========================
Error: (12/02/2013 08:29:42 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary reneyffx.

System Error:
The system cannot find the file specified.

Error: (12/02/2013 07:32:10 AM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary reneyffx.

System Error:
The system cannot find the file specified.

Error: (12/02/2013 00:04:31 AM) (Source: Application Error)(User: )
Description: uninstalltool.exe1.0.29.1964e144d0dHTMLayout.dll3.3.1.414b25d97cc00000050003947da8401ceef1bf9f12933C:\Users\Owner\AppData\Local\Temp\RarSFX3\uninstalltool.exeC:\Users\Owner\AppData\Local\Temp\RarSFX3\HTMLayout.dll399965c6-5b0f-11e3-b7cb-e8e0b789ae61

Error: (12/01/2013 08:05:07 PM) (Source: Application Error)(User: )
Description: ASCService.exe7.0.0.9525b58caRPCRT4.dll6.1.7601.1820551db9710c00200430005cf6934001ceeee890e04949C:\Program Files (x86)\IObit\Advanced SystemCare 7\ASCService.exeC:\Windows\syswow64\RPCRT4.dllc81ad27f-5aed-11e3-ae59-e8e0b789ae61

Error: (12/01/2013 04:58:08 PM) (Source: System Restore)(User: )
Description: IObit Uninstaller restore point0x80070005

Error: (12/01/2013 04:39:42 PM) (Source: System Restore)(User: )
Description: Scheduled Checkpoint0xc0000022

Error: (12/01/2013 00:52:18 PM) (Source: Application Hang)(User: )
Description: rundll32.exe6.1.7600.16385e8801ceeebe0a089f210C:\Windows\System32\rundll32.exe4e7c752a-5ab1-11e3-8d1c-e8e0b789ae61

Error: (11/30/2013 03:07:10 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4unknown0.0.0.000000000c000041d0000000004dd0fd840c01ceede3e5721694C:\Windows\Explorer.EXEunknownfe23c8d2-59fa-11e3-8b83-e8e0b789ae61

Error: (11/30/2013 03:07:07 PM) (Source: Application Error)(User: )
Description: Explorer.EXE6.1.7601.175674d672ee4unknown0.0.0.000000000c00000050000000004dd0fd840c01ceede3e5721694C:\Windows\Explorer.EXEunknownfc5f835e-59fa-11e3-8b83-e8e0b789ae61

Error: (11/30/2013 04:53:20 AM) (Source: System Restore)(User: )
Description: Scheduled Checkpoint0x80070005


=========================== Installed Programs ============================

3D Sound Back Beta0.1 (Version: 0.1)
ActivePresenter (Version: 3.9.2)
Adobe AIR (Version: 3.8.0.870)
Adobe Flash Player 11 Plugin (Version: 11.9.900.152)
Adobe Shockwave Player 12.0 (Version: 12.0.3.133)
Advanced SystemCare 7 (Version: 7.0.6)
AntiToolbar (Version: 1.0.0.5)
Atheros Driver Installation Program (Version: 9.2)
avast! Free Antivirus (Version: 9.0.2008)
Bitdefender Antivirus Free Edition (Version: 1.0.21.1099)
CCleaner (Version: 4.07)
Cortona3D Viewer (Version: 7.0.188)
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Defraggler (Version: 2.16)
Everything 1.3.3.658 (x64)
FileMenu Tools (Version: 6.6)
Google Chrome (Version: 65.119.95)
Google Drive (Version: 1.12.5329.1887)
Google Earth (Version: 7.0.3.8542)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4601.54)
Google Update Helper (Version: 1.3.21.169)
Intel® Network Connections Drivers (Version: 17.3)
IObit Uninstaller (Version: 3.0.4.1082)
Java 7 Update 25 (64-bit) (Version: 7.0.250)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Mouse and Keyboard Center (Version: 2.2.173.0)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Home and Student 2010 (Version: 14.0.7015.1000)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.7015.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Office Single Image 2010 (Version: 14.0.7015.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.7015.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.59192)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Thunderbird 17.0.8 (x86 en-US) (Version: 17.0.8)
Optimum App for Laptop 1.70 (Version: 1.70)
Paint.NET v3.5.11 (Version: 3.61.0)
Picasa 3 (Version: 3.9)
Renesas Electronics USB 3.0 Host Controller Driver (Version: 2.0.34.1)
Revo Uninstaller 1.95 (Version: 1.95)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition
Speccy (Version: 1.24)
Surfing Protection (Version: 1.0)
swMSM (Version: 12.0.0.1)
TOSHIBA Value Added Package (Version: 1.2.27.64)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition
Update for Microsoft Filter Pack 2.0 (KB2810071) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition
Update for Microsoft Office 2010 (KB2760631) 32-Bit Edition
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition
Update for Microsoft Office 2010 (KB2826026) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2810072) 32-Bit Edition
Update for Microsoft PowerPoint 2010 (KB2553145) 32-Bit Edition
Update for Microsoft Visio Viewer 2010 (KB2810066) 32-Bit Edition
Update for Microsoft Word 2010 (KB2827323) 32-Bit Edition
VLC media player 2.1.1 (Version: 2.1.1)
Windows Driver Package - Intel net  (08/16/2012 15.5.0.43) (Version: 08/16/2012 15.5.0.43)
WinRAR 4.20 (64-bit) (Version: 4.20.0)

========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 6047.43 MB
Available physical RAM: 2723.97 MB
Total Pagefile: 12093.03 MB
Available Pagefile: 8157.14 MB
Total Virtual: 4095.88 MB
Available Virtual: 3970.01 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:465.66 GB) (Free:324.67 GB) NTFS

========================= Users: ========================================

User accounts for \\OWNER-PC

Administrator            Guest                    Owner                    


**** End of log ****

 

http://speccy.piriform.com/results/F5WLU2wgHuuSDjRtpWgVadB

 

http://speccy.piriform.com/results/F5WLU2wgHuuSDjRtpWgVadB



#6 hamluis

hamluis

    Moderator


  • Moderator
  • 55,399 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:01 AM

Posted 02 December 2013 - 01:27 PM

You have two AV programs installed...this is known to cause system problems.

 

Pllease...completely uninstall one via Add/Remove Programs....follow that with running the chkdsk /r command.  Actually...uninstall each AV program, then reinstall your preference.

 

Uninstall Advanced System Care, another program that (IMO) causes problems and is totally unnecessary.

 

Registry cleaner - Wikipedia, the free encyclopedia - http://en.wikipedia.org/wiki/Registry_cleaner

 

Microsoft support policy for the use of registry cleaning utilities - http://support.microsoft.com/kb/2563254

 

Registry Cleaner FAQ, PC Support - http://pcsupport.about.com/od/registry-cleaner/a/registry-cleaner-faq.htm

 

Louis



#7 msavoy

msavoy
  • Topic Starter

  • Members
  • 11 posts
  • OFFLINE
  •  
  • Local time:09:01 AM

Posted 02 December 2013 - 02:15 PM

Okay.  No bad news is good news. Still, there are a multitude of problems that still remain. First of all, I never even knew of I had even ONE Av program That is the peril of downloading anything from C-Net. Never wil I go there again. The Advanced System Care. I'm so glad you said that because I hate the program but my computer guy insisted I get it and installed it. I WILL be more than happy to uninstall it.

 

So, now I'm thinking, and I would bet that you definitely concur with my approach regarding getting rid of Bitdender off m laptop, the best, most practical advice is to undo the System Restore that brought Bitdefender back from the dead.

 

Some background info is necessary. I had the same issue on all THREE of my computers.But I did manage to get all THREE free of Bitdefender. But as I said doing the System Restore brought Bitdefender back from the grave.

 

The main reason I discovered the many problems was that in not being able to do a System Restore I then tried uninstalling BitDefender and being unable to do so set the chain reaction of finding out the awful truth.

 

So, I am going to send you all the same scanner information regarding my two Bitdefender-free desktops that I sent you regarding my laptop

EXCEPT I will never do a suystem restore any earlier than the day I had Bitdefender removed.

 

After which I'm going to need some direction what you feel is a fair compensation to you and Bleeping Computer for the work you've done. Talk to you soon after I send the desktop scanner info. Thanks very much.


Edited by msavoy, 02 December 2013 - 02:16 PM.


#8 hamluis

hamluis

    Moderator


  • Moderator
  • 55,399 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:01 AM

Posted 02 December 2013 - 02:20 PM

If you do as I suggested...and report on that...it will help us to define where the problems lie.  The Bit Defender rant has been a little overplayed here, IMO.

 

Most installed programs can be removed/uninstalled by using Add/Remove Programs in Windows Control Panel.

 

BC is a voluntary, free website offering assistance between/among BC members.  Compensation in the form of money is not warranted or wanted...a simple "thank you" is more than enough if someone has assisted you with a problem.

 

Louis



#9 davnel

davnel

  • Members
  • 590 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montana
  • Local time:08:01 AM

Posted 02 December 2013 - 04:20 PM

Louis:

I've discovered that, if you run something like Parted Magic, or any good Linux disti, as a live disk, you can access and delete files that a Windows lock will prevent you from deleting. This would be handy for his TEMP folder.

.



#10 hamluis

hamluis

    Moderator


  • Moderator
  • 55,399 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:09:01 AM

Posted 02 December 2013 - 05:12 PM

I'm missing...the significance...of what you stated.

 

Why...would I want to delete...anything...at this point of this misadventure?

 

And...if I did...why would I not just use Windows to uninstall or remove it...since the system boots?

 

Louis:

I've discovered that, if you run something like Parted Magic, or any good Linux disti, as a live disk, you can access and delete files that a Windows lock will prevent you from deleting. This would be handy for his TEMP folder.

.

 

Louis



#11 davnel

davnel

  • Members
  • 590 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Montana
  • Local time:08:01 AM

Posted 02 December 2013 - 05:42 PM

Sorry. He indicated that he had a bunch of stuff in his TEMP folder that he couldn't delete.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users