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Device Manager (code 39) error


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#1 mpetro1

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Posted 30 November 2013 - 03:45 PM

I have a Dell Dimension 8200 Microsoft Windows XP Home Edition Service Pack 3. (About 11 years old).

I am getting an error....."Windows cannot load the the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

In device manager I have a yellow exclamation point!

I restarted the computer. I deleted the UpperFilter and LowerFilter. I tried updating the driver but it didn't work. Also I do not have the disk that came with the computer.

It's a Samsung CD-Rom SC-148C, it came with the computer.

So I decided to buy a cheap plug and play CD rom and I get the same (Code 39) error. Which is a Teac CD-224E-N Slim CDROM.

Just wondering if anyone could help me fix this issue!!

Thanks,

Mike

 

Let me know if you need any more information.



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#2 the_patriot11

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Posted 01 December 2013 - 03:51 PM

Try a system restore to the last time it was working and see if that corrects your problem (start, accessories, system tools, system restore)

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

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#3 mpetro1

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Posted 01 December 2013 - 05:07 PM

My restore points only go back to October of 2013. This issue was prior to that date. Any other ideas!



#4 the_patriot11

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Posted 01 December 2013 - 06:38 PM

Try roll I the driver for the optical drive back.

picard5.jpg

 

Primary system: Motherboard: ASUS M4A89GTD PRO/USB3, Processor: AMD Phenom II x4 945, Memory: 16 gigs of Patriot G2 DDR3 1600, Video: AMD Sapphire Nitro R9 380, Storage: 1 WD 500 gig HD, 1 Hitachi 500 gig HD, and Power supply: Coolermaster 750 watt, OS: Windows 10 64 bit. 

Media Center: Motherboard: Gigabyte mp61p-S3, Processor: AMD Athlon 64 x2 6000+, Memory: 6 gigs Patriot DDR2 800, Video: Gigabyte GeForce GT730, Storage: 500 gig Hitachi, PSU: Seasonic M1211 620W full modular, OS: Windows 10.

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#5 mpetro1

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Posted 01 December 2013 - 06:59 PM

It says no driver files have been backed up for this device.



#6 JohnC_21

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Posted 01 December 2013 - 10:41 PM

Try the fix it solution shown for Method #2 in the following link. Run the auto fix it in an admin account. 

 

http://support.microsoft.com/kb/314060



#7 mpetro1

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Posted 02 December 2013 - 12:12 AM

I get this error with Microsoft Fix It......This troubleshooter is not available

This troubleshooter is invalid or might have expired, If the file name was changed when the troubleshooter was, the troubleshooter is renered invalid and cannot be run.

 

I followed some of the methods listed. For some reason the UpperFilter was still showing so I deleted it again and now it's gone and the Cddrive is working now.

 

Thanks,

Mike



#8 JohnC_21

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Posted 02 December 2013 - 09:15 AM

Thanks for the update and the problem with the fixit. I will check that out.






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