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Problem with Geforce 460


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#1 Codered

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Posted 30 November 2013 - 02:57 PM

Iv recently built a gaming computer with the following load out

pcpartpicker.com/p/1VcWN

 

Now I am having a ton of issues with it. I'll just start with the basics.

 

When I am at the desktop or on a browser, the computer freezes. Sometimes I am lucky and wont have to reboot, but not often. However, when I am playing a game there are no issues.

 

I decided to check the Event Viewer to see if I can narrow down the issues and there are 3 that consistently appear throughout the day, or on initial boot. Here are the 3 problems.

 

1. Error - The following boot-start or system-start driver(s) failed to load:
is3srv

Now im fairly certain that is related to StopZilla. StopZilla is a source of pain for me as well. I am unable to run scans or update to more recent versions without the computer freezing.

2. Warning - The driver \Driver\WUDFRd failed to load for the device ACPI\PNP0A0A\2&daba3ff&2.

I have no idea what this means or what problems it may cause. Anyone have any answers for this?

3. Error - The description for Event ID 14 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

 

I know that this it related to my Graphics card, but I do not know what to do about it.

 

I have been posting this problem on different forums without any acknologment. I am almost ready to take the computer apart, sell all the parts, and buy an already built computer.



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#2 Enriqe

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Posted 30 November 2013 - 04:49 PM

Hello Codered,

 

I'm not a computer expert, but I have been fighting with Nvidia drivers since 2006 or so. I also have the 460. I found through their forums that sometimes (and who knows why) that the drivers will not uninstall completely when you install a new update or driver. They used to have a list of things you needed to do in order to uninstall the drivers completely. I have it somewhere and I'll post it in here, when I find it, and if their new solution doesn't work....

(NEW Solution) One of them has developed an uninstall program you can find here...
https://forums.geforce.com/default/topic/550192/geforce-drivers/display-driver-uninstaller-ddu-v9-8-1-released-11-29-13-/

After you have gotten rid of the old driver, and you go to install the new one, when the dialog box opens and gives you a choice on the install, chose the advanced install not the easy recommended one. In that list, just install the driver and 3D stuff. UNCHECK the boxes for the (HD-sound) drivers and the (auto-update). I found from experience its best to do a manual driver installation. The automatic update screws it up ever single time. 

You can see my experiment with the Nvidia drivers here... http://www.bleepingcomputer.com/forums/t/499914/nvidia/

 

I'll keep checking back in and if this doesn't work then I'll post the old way of cleaning the drivers. (still gotta find where I put it) 
And if someone else who really knows what there doing helps you fix the problem .. well then all the better!

Hope this helps!

E-


Edited by Enriqe, 30 November 2013 - 04:51 PM.


#3 Codered

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Posted 30 November 2013 - 06:08 PM

Thanks for replying. I have already tried to rollback drivers, but that hasnt worked out. Same issues. The driver i have now is 331.65.

 

I will try your suggestion and reply back.



#4 Codered

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Posted 30 November 2013 - 07:15 PM

It looks like the 3rd error warning has been fixed with this solution. I will wait at least a week before saying that the issue has been corrected.

 

I now have driver 331.82

 

The only thing I have left is you said "UNCHECK the boxes for the (HD-sound) drivers and the (auto-update).", there wasnt anything about auto-update.

 

I almost forgot, the Geforce Experience didnt install properly. There was an empty shell of a shortcut on my desktop and nVidia folder, when I clicked it asked if I wanted to fix or delete it. I chose fix and when I try to open it now I get a error message "EasyDaemonAPI DLL is missing, please check before running client"

 

Do you have any knowledge on that?


Edited by Codered, 30 November 2013 - 07:19 PM.


#5 Enriqe

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Posted 01 December 2013 - 04:29 AM

Hello,

 

No... I'm sorry I don't, but it looks to me like their new program doesn't really get rid of everything. 

The last stable driver i found that works for me, and I still use is 306.97, but your setup is more than likely different than mine and since your using it for games it's best to go with the latest I think.

 

the control panel might call the (auto-update) something else.. maybe Nvidia-update or Gforce-update... I just know you don't want the program to update the drivers on its own, or even check for new drivers. Maybe after you've installed everything look in the settings and turn off updates there. I'ts in the help tab or the about Nvidia tab,  

 

If you continue to have no problems with the driver then Make sure you remember when windows gives you a windows update to check the files and un-check any Nvidia Graphic driver updates. If you install a new driver through windows your problems will start all over again..( At least this is what happens to me .) I also had trouble when I did an update with their Nvidia control panel, it doesn't uninstall the old one right. 

 

Below is their old method for a proper uninstall...I think it was designed for vista but it works with Win7 (it does for me... i do this every time)

 

You may want to copy and print out these directions before you start

 

There are many users out there have issues installing or updating their drivers. More often than not the issue is an error between the desk and chair. Here I will outline in detail how to properly uninstall and install drivers. There are some that may view some of these steps as overkill but these steps however take into consideration several potential issues that might prevent a driver from uninstalling or installing properly.

This guide is created on a desktop Windows Vista 64 bit operating system and assumes that you have some basic computer knowledge. This also assumes that you have recent drivers installed including PhysX and 3D Stereo drivers.

First things first, download your drivers from here:
 
http://www.nvidia.co...aspx?lang=en-us

If you are unsure which driver to download, NVIDIA has made a handy dandy tool that will scan your system and provide you with the driver to download. Just click the grpahics driver button and follow the prompts. (you will be asked permission to download and install a scanner which does require java to have been installed on your pc)

Desktop users:
 This is the only place you should be downloading drivers from. Some websites such as guru3d.com have drivers posted on their download pages but even those links actually come from the NVIDIA driver download.


Notebook users: Some laptops, especially older ones, require that you get your drivers directly from the manufacturer. If you attempt to install a driver from the NVIDIA site and get a message saying the driver could not find a compatable device then you will need to get your driver from the laptop manufacturer. Unfortuantely for you, this likely means that this driver will not have the latest feature set. NVIDIA is working with laptop manufacturers to eliminate this issue.

Next you need download a program called Driver Fusion. You find that application here: Driver Fusion (FYI, don't download any of the extras, such as toolbars ect just the program.)

Once you have downloaded this application, install it. Then open up the applicaiton and under the options section check for updates and install any that are available. Now close the application.

Now before we begin the uninstall process there are a few things you need to do

1) Stop windows from installing updates automatically. Go to your control panel, then windows upate, then change settings. Change this setting to "Check for updates but let me choose whether to download and install them."
 

2) Disable or turn off any antivirus you have running, especially any that have some sort of real time scanner. (Sorry but with so many apps you'll have to figure this one out on your own) VISTA USERS- make sure you disable windows defener. (personally if you do use it I'd stop using it al together. It's a horrible program)


Now if you use any applications like EVGA precision, nHancer, MSI afterburner, or ANY type of system monitoring software that is set to launch when you start windows, disable it.Also, if you use any of the above applications to Overclock your graphics card, you need to return you cards to stock settings. This is optional but you may even want to take the step of just simply uninstalling any of these types of applications, especially those that are able to to be used for overclocking or 3D profile changes (such as nHancer)


We are now ready to being the uninstall process.

1) Go to your control panel and go to programs and features or add/remove programs
2) Uninstall the NVIDIA Stereoscopic 3D Driver
3) Uninstall the NVIDIA PhysX 
STOP! - do not uninstall anything else. close the applications window.

Next navigate to your device manager. This can also be found in your control panel.

In your device manager, navigate to the display adapters. Click on the little + button next to dispaly adapters and you should now see your graphics card listed. Right click on your graphics card and click uninstall. At this point a you'll get a pop up window- NOTE: be sure to put a check mark in the box to "delete the driver software for this device"

Now that your driver is uninstalled we need to delete the driver folders. These can be located in the following locations
- C:/NVIDIA/
Delete the "DisplayDriver" folder

- C:/Program Files/
Delete the entire "NVIDIA Corporation" folder

Go to this folder c:/Windows/System32/DriverStore/FileRepository. Delete any folder that begins with nv_disp.inf (make sure you are deleting the correct folder here) If you are unable to delete this folder, please see the bottom of this thread.

For 64bit OS users
- C/Program Files (x86)
Delete the entire "NVIDIA Corporation" folder

Optional step- you will lose any 3D game/program settings you may have altered in the control panel
- C/ProgramData
Delete both the "NVIDIA" and "NVIDIA" Corporation folder

If for some reason you don't find some of these folders, that's ok.

Now before you do ANYTHING else, read these next steps until your are instructed to re-boot your pc.

 

*** for win7 "F8"doesn't work for me so i have to do this for safe mode *** Goto / START / control panel / system and security / administrative tools / system configuration  /  click on the boot tab / check the (safe boot) box. then click ok

 

1) You are going to reboot your pc in safe mode (press F8 as your computer boots up)(DON"T DO THIS NOW)

 

2) When options come up for safe mode, choose the first option on the list that only says "Safe Mode" (The one without networking)

*Note* Windows will install a generic VGA driver once you boot. That is totally fine and will not affect your install. There is no need to remove it.

Once your computer has booted and you now in windows safe mode

3) Open up Driver Fusion application.
4) Put check marks in the boxes next to the following items
- NVIDIA Display
- NVIDIA PhysX
5) Click the Analyze button
Once the program is done analyzing you should see a list of items with check marks next to all of them. If for some reason all the items do not have checkmarks, you can click the * button, then select and then all.
Also ... Make sure the checked boxes are Nvidia stuff, you don't want to delete any drivers for any other things. 
6) Now click the clean button
7) Once that has completed. Close the application and reboot your machine as normal. Which means you have to go back to that panel and un-check the (safe boot) box... 

 

/ START / control panel / system and security / administrative tools / system configuration  /  click on the boot tab / un-check the (safe boot) box. then click ok

If you do not think you can remember these steps then I suggest you copy and paste this info into a word or text doc and save it on your desktop so you can reference it. Remember, you will not have internet access while you are performing these steps.

Once you have completed steps 1-7 you can proceed with the driver installation. 

You may now go ahead and do steps 1-7 and then install your new drivers.

Happy New Drivers!!!

------------------------------------------------------------- -------------------------------------------------------------- ---------------------------------

Instructions on how to take ownership of file/folder so you can delete it.

1) Right click on the folder and go to properties.
2) A window will pop up and you need to go the "security" tab.
3) At the bottom next to where it says "For special permissions....." click the "advanced" button.
4) Another window will pop up and you need to go the "owner" tab.
5) At the bottom of this window, click the "edit" button and another window will pop up.
6) You will see a box in this window that says "Change owner to:" at the top. In this box, click/highlight the name that has "Administrators" in it. 
7) Cick "Apply" and then "OK" to close that window.
8) Click "OK" to close the Advanced Security Settings window.
9) Click "OK" to close the properties window
10) Now, again right click on the folder and go to properties.
11) Again, a window will pop up and you need to go to the "security" tab.
12) Cick the "Edit" button next to where it says "To change permissions, click Edit." and another window will pop up.
13) In this new window, in the box under where it says "Group or user names:" click/highlight "Everyone"
14) Now, in the box that says "Permissions for Everyone", click the box in the "Allow" Column next to "Full Control"
15) Cilck "Apply" and then ok to close the window.
16) Click "OK" to close the properties window.

You should now have permission to delete this folder. 


Edited by Enriqe, 01 December 2013 - 05:35 AM.





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