You booted into the bios - what you want to do is look at the bottom of the screen when it first starts and look for instructions.
F8 is usually the key that will bring you to Windows options to go to safe mode, but it may be another key on your computer if F8 takes you to bios setup.
Do you have a disk that came with the computer when it was new?
If you do it may be the manufacturer's restore disk which will reset the computer to like when it was when it was new - the original licensed version of XP Home and whatever other programs came on the computer from the manufacturer when it was new. If you are going to use that disconnect anything external except the mouse, keyboard and monitor.
How did Word and Excel get installed on your computer? Did it come with the computer when it was new? If it did, it will be on the restore disk too. If it didn't, then it won't.
If you use the manufacturer's restore all data on the drive will be gone - so backup your data before you use it.
There is no SP3 for Windows XP either Home or Pro versions but there are several other critical updates you need by now. You don't need the XP disk to download them, but you will have to use the "Windows Genuine Advantage" validation and if your Win XP Pro install wasn't legitimate, it will fail validation.
If you set Windows Update to be completely automatic - both download and install - it will download and install critical updates without needing validation (only critical updates - nothing else).
I don't understand why you say you can't use Excel. Excel is part of MS Office, or a stand-alone ap and isn't part of XP Home or Pro anyway. What is stopping you from using it? What exactly is your computer doing during and after it boots up?
Edited by Enthusiast, 03 May 2006 - 10:57 PM.