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Windows 7 - Constant Hard Freeze - Please help


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#1 Quattros21

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Posted 28 November 2013 - 03:52 AM

For the past 2 days my laptop keeps freezing approx. 5 min after I start up in normal mode.  Mouse wont move, ctl-al-delete is unresponsive.  Only way to exit is a hard power off.  Freezes occur when left idle, also when online and also during full scans.

 

I have tried the following programs with no success:

AVG scan

Malbytes Anti Malware - multiple full and partial scans

Super Anti Spyware Professional - multiple full and partial scans

 

The only way to successfully operate my laptop is in safe mode, but I have occasionally  experienced hard freezes in safe mode as well...  Usually when I leave my laptop idle during a long full scan -

 

Any help would be greatly appreciated as I have exhausted my options.  Thank you


Edited by hamluis, 01 December 2013 - 02:58 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 hamluis

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Posted 28 November 2013 - 01:37 PM

Boot into safe mode with networking.

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis



#3 Quattros21

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Posted 28 November 2013 - 03:30 PM

Thank you very much for the quick reply!    Speccy Snapshot will be posted be posted in the next post

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Bobby (administrator) on 28-11-2013 at 15:25:27
Running from "C:\Users\Bobby\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Network
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/27/2013 11:00:11 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 23722. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (11/27/2013 11:00:08 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (11/27/2013 11:00:08 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 23722. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (11/27/2013 06:24:03 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 23722. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

Error: (11/27/2013 06:24:00 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: Unloading the performance counter strings for service WmiApRpl (WmiApRpl) failed. The first DWORD in the Data section contains the error code.

Error: (11/27/2013 06:24:00 PM) (Source: Microsoft-Windows-LoadPerf) (User: NT AUTHORITY)
Description: The performance counter name string value in the registry is not formatted correctly. The malformed string is 23722. The first DWORD in the Data section contains the index value to the malformed string while the second and third DWORDs in the Data section contain the last valid index values.

System errors:
=============
Error: (11/28/2013 03:21:30 PM) (Source: Service Control Manager) (User: )
Description: The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error:
%%1068

Error: (11/28/2013 03:21:30 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (11/28/2013 03:21:29 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (11/28/2013 03:21:17 PM) (Source: DCOM) (User: )
Description: 1084EventSystem{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (11/28/2013 03:21:08 PM) (Source: DCOM) (User: )
Description: 1084ShellHWDetection{DD522ACC-F821-461A-A407-50B198B896DC}

Error: (11/28/2013 03:20:53 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Avgldx64
Avgmfx64
discache
SASDIFSV
SASKUTIL
SCDEmu
spldr
Wanarpv6

Error: (11/28/2013 03:20:53 PM) (Source: Service Control Manager) (User: )
Description: The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

Error: (11/28/2013 03:20:53 PM) (Source: Service Control Manager) (User: )
Description: The IKE and AuthIP IPsec Keying Modules service depends the following service: BFE. This service might not be installed.

Error: (11/28/2013 03:20:52 PM) (Source: Service Control Manager) (User: )
Description: The Computer Browser service depends on the Server service which failed to start because of the following error:
%%1068

Error: (11/28/2013 03:20:47 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:02:25 AM on ?11/?28/?2013 was unexpected.

Microsoft Office Sessions:
=========================
Error: (02/15/2013 04:53:35 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 1, Application Name: Microsoft Office Excel, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 60668 seconds with 1500 seconds of active time.  This session ended with a crash.

=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
7-PDF Split & Merge Version 2.0.0 (Build 178) (Version: 7-PDF Split & Merge - Version 2.0.0 (Build 178))
7-Zip 4.65
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 3.8.0.870)
Adobe Community Help (Version: 3.4.980)
Adobe Digital Editions
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.117)
Adobe Illustrator CS5.1 (Version: 15.1)
Adobe Reader X (10.1.8) (Version: 10.1.8)
Advertising Center (Version: 0.0.0.2)
AMD USB Filter Driver (Version: 1.0.15.94)
AOL Toolbar
Apple Application Support (Version: 2.3.6)
Apple Mobile Device Support (Version: 7.0.0.117)
Apple Software Update (Version: 2.1.3.127)
Art Explosion Publisher Pro (Version: 1.00.0013)
ATI Catalyst Install Manager (Version: 3.0.765.0)
AVG 2012 (Version: 12.0.3629)
AVG 2012 (Version: 12.1.2247)
AVG 2012 (Version: 2012.1.2247)
Backup Manager Basic (Version: 2.0.0.60)
Bing HRS Toolbar (Version: 3.8.0)
Bonjour (Version: 3.0.0.10)
Brother MFL-Pro Suite MFC-240C (Version: 1.0.3.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2010.0329.836.13543)
Catalyst Control Center Graphics Full Existing (Version: 2010.0329.836.13543)
Catalyst Control Center Graphics Full New (Version: 2010.0329.836.13543)
Catalyst Control Center Graphics Light (Version: 2010.0329.836.13543)
Catalyst Control Center Graphics Previews Common (Version: 2010.0329.836.13543)
Catalyst Control Center InstallProxy (Version: 2010.0329.836.13543)
Catalyst Control Center Localization All (Version: 2010.0329.836.13543)
CCC Help Chinese Standard (Version: 2010.0329.0835.13543)
CCC Help Chinese Traditional (Version: 2010.0329.0835.13543)
CCC Help Czech (Version: 2010.0329.0835.13543)
CCC Help Danish (Version: 2010.0329.0835.13543)
CCC Help Dutch (Version: 2010.0329.0835.13543)
CCC Help English (Version: 2010.0329.0835.13543)
CCC Help Finnish (Version: 2010.0329.0835.13543)
CCC Help French (Version: 2010.0329.0835.13543)
CCC Help German (Version: 2010.0329.0835.13543)
CCC Help Greek (Version: 2010.0329.0835.13543)
CCC Help Hungarian (Version: 2010.0329.0835.13543)
CCC Help Italian (Version: 2010.0329.0835.13543)
CCC Help Japanese (Version: 2010.0329.0835.13543)
CCC Help Korean (Version: 2010.0329.0835.13543)
CCC Help Norwegian (Version: 2010.0329.0835.13543)
CCC Help Polish (Version: 2010.0329.0835.13543)
CCC Help Portuguese (Version: 2010.0329.0835.13543)
CCC Help Russian (Version: 2010.0329.0835.13543)
CCC Help Spanish (Version: 2010.0329.0835.13543)
CCC Help Swedish (Version: 2010.0329.0835.13543)
CCC Help Thai (Version: 2010.0329.0835.13543)
CCC Help Turkish (Version: 2010.0329.0835.13543)
ccc-core-static (Version: 2010.0329.836.13543)
ccc-utility64 (Version: 2010.0329.836.13543)
CCleaner (Version: 3.10)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Convert Audio Free FLAC to MP3 version 1.0 (Version: 1.0)
CutePDF Writer 3.0
CyberLink PowerDVD 9 (Version: 9.0.2719.50)
Dream Tale - The Golden Keys (Version: 1.0)
Gateway InfoCentre (Version: 3.02.3000)
Gateway MyBackup (Version: 2.0.0.60)
Gateway Power Management (Version: 5.00.3003)
Gateway Recovery Management (Version: 4.05.3011)
Gateway Registration (Version: 1.03.3002)
Gateway ScreenSaver (Version: 1.1.0121.2010)
Gateway Social Networks (Version: 1.0.1517)
Gateway Updater (Version: 1.02.3001)
Google Chrome (Version: 31.0.1650.57)
Google Talk Plugin (Version: 4.9.1.16010)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.21.123)
GoToMeeting 5.5.0.1133 (Version: 5.5.0.1133)
Identity Card (Version: 1.00.3003)
ImagXpress (Version: 7.0.74.0)
inSSIDer (Version: 2.1.5)
iTunes (Version: 11.1.0.126)
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Java™ 6 Update 37 (Version: 6.0.370)
join.me (Version: 1.12.3.173)
Junk Mail filter update (Version: 14.0.8089.726)
Launch Manager (Version: 4.0.7)
Magic ISO Maker v5.5 (build 0281)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Access database engine 2010 (English) (Version: 14.0.6029.1000)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 5.1.20913.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft SQL Server 2008 Browser (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Common Files (Version: 10.0.1600.22)
Microsoft SQL Server 2008 Common Files (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Database Engine Services (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Database Engine Shared (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Native Client (Version: 10.1.2531.0)
Microsoft SQL Server 2008 RsFx Driver (Version: 10.1.2531.0)
Microsoft SQL Server 2008 Setup Support Files  (Version: 10.1.2531.0)
Microsoft SQL Server Compact 3.5 SP2 ENU (Version: 3.5.8080.0)
Microsoft SQL Server Compact 3.5 SP2 x64 ENU (Version: 3.5.8080.0)
Microsoft SQL Server VSS Writer (Version: 10.1.2531.0)
Microsoft Streets & Trips 2013 (Version: 19.0.18.1100)
Microsoft VC9 runtime libraries (Version: 2.0.0)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Monopoly Here & Now (Version: 1.07.110)
Mozilla Firefox 24.0 (x86 en-US) (Version: 24.0)
Mozilla Maintenance Service (Version: 24.0)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Nero 9 Essentials
Nero ControlCenter (Version: 9.0.0.1)
Nero DiscSpeed (Version: 5.4.13.100)
Nero DiscSpeed Help (Version: 5.4.4.100)
Nero DriveSpeed (Version: 4.4.12.100)
Nero DriveSpeed Help (Version: 4.4.4.100)
Nero Express Help (Version: 9.6.2.101)
Nero InfoTool (Version: 6.4.12.100)
Nero InfoTool Help (Version: 6.4.4.100)
Nero Installer (Version: 4.4.9.0)
Nero Online Upgrade (Version: 1.3.0.0)
Nero StartSmart (Version: 9.4.37.100)
Nero StartSmart Help (Version: 9.4.27.100)
Nero StartSmart OEM (Version: 9.4.10.100)
NeroExpress (Version: 9.4.33.100)
neroxml (Version: 1.0.0)
office Convert Pdf to Jpg Jpeg Tiff Free 6.5
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QuickTime (Version: 7.70.80.34)
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Realtek High Definition Audio Driver (Version: 6.0.1.6004)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30113)
Risk - 2012 (Version: 1.0)
Risk WarZone Client
Service Pack 1 for SQL Server 2008 (KB968369) (Version: 10.1.2531.0)
Sql Server Customer Experience Improvement Program (Version: 10.1.2531.0)
StreamTorrent 1.0
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Synaptics Pointing Device Driver (Version: 14.0.19.0)
Update for 2007 Microsoft Office System (KB967642)
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Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2836939v3) (Version: 3)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2836939v3) (Version: 3)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2825642) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Video Web Camera (Version: 0.5.31.1)
Visual C++ 8.0 Runtime Setup Package (x64) (Version: 9.0.0.623)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
VLC media player 1.1.11 (Version: 1.1.11)
Vuze (Version: 4.9.0.0)
Welcome Center (Version: 1.01.3002)
Windows Live Call (Version: 14.0.8064.0206)
Windows Live Communications Platform (Version: 14.0.8064.206)
Windows Live Essentials (Version: 14.0.8089.0726)
Windows Live Essentials (Version: 14.0.8089.726)
Windows Live Mail (Version: 14.0.8089.0726)
Windows Live Messenger (Version: 14.0.8089.0726)
Windows Live Movie Maker (Version: 14.0.8091.0730)
Windows Live Photo Gallery (Version: 14.0.8081.709)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8089.0726)
Windows Mobile Device Updater Component (Version: 04.08.2345.00)
WinRAR 4.11 (64-bit) (Version: 4.11.0)
Xactimate 27 (Version: 27.6.1068.48946)
Zune (Version: 04.08.2345.00)
Zune Language Pack (CHS) (Version: 04.08.2345.00)
Zune Language Pack (CHT) (Version: 04.08.2345.00)
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Zune Language Pack (DAN) (Version: 04.08.2345.00)
Zune Language Pack (DEU) (Version: 04.08.2345.00)
Zune Language Pack (ELL) (Version: 04.08.2345.00)
Zune Language Pack (ESP) (Version: 04.08.2345.00)
Zune Language Pack (FIN) (Version: 04.08.2345.00)
Zune Language Pack (FRA) (Version: 04.08.2345.00)
Zune Language Pack (HUN) (Version: 04.08.2345.00)
Zune Language Pack (IND) (Version: 04.08.2345.00)
Zune Language Pack (ITA) (Version: 04.08.2345.00)
Zune Language Pack (JPN) (Version: 04.08.2345.00)
Zune Language Pack (KOR) (Version: 04.08.2345.00)
Zune Language Pack (MSL) (Version: 04.08.2345.00)
Zune Language Pack (NLD) (Version: 04.08.2345.00)
Zune Language Pack (NOR) (Version: 04.08.2345.00)
Zune Language Pack (PLK) (Version: 04.08.2345.00)
Zune Language Pack (PTB) (Version: 04.08.2345.00)
Zune Language Pack (PTG) (Version: 04.08.2345.00)
Zune Language Pack (RUS) (Version: 04.08.2345.00)
Zune Language Pack (SVE) (Version: 04.08.2345.00)

========================= Memory info: ===================================

Percentage of memory in use: 18%
Total physical RAM: 3834.9 MB
Available physical RAM: 3141.51 MB
Total Pagefile: 7667.98 MB
Available Pagefile: 7000.68 MB
Total Virtual: 4095.88 MB
Available Virtual: 3971.3 MB

========================= Partitions: =====================================

1 Drive c: (Gateway) (Fixed) (Total:451.66 GB) (Free:93.33 GB) NTFS

========================= Users: ========================================

User accounts for \\BOBBY-PC

Administrator            Bobby                    Guest                   
UNPRIVILEGED            

**** End of log ****



#4 Quattros21

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Posted 28 November 2013 - 04:08 PM

Speccy would not run properly in Safe Mode....  I was only able to run it in normal mode for a few minutes before it froze.  So I couldn't paste the contents.  However I was able to write down the info:

Hope this will suffice.

 

Operating System-    Windows 7 Home Premium  64 bit SP1

 

CPU - AMD Phaenom II N830

           Caspian 45 nm Tech ------ 71 degrees

 

RAM -  4.00GB Dual Channel DOR3 @ 664 MHz

 

Motherboard - Gateway SJV51_DN   Socket S1G4 ----- 71 Degrees

 

Graphics - Generic PNP Monitor

                  ATI Mobility HD 4250

 

Storage - 465 GB Western Digital

 

Optical Drives  -  HL-DT-ST-DVDCAM

                              GT32N ATA Device



#5 hamluis

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Posted 28 November 2013 - 07:34 PM

Without the Speccy link, I'm just guessing...but that temperature for an AMD CPU seems quite high, except that it's a laptop.

 

Please follow the directions for Speccy...and paste the link to the snapshot into your next post.

 

Louis,



#6 Quattros21

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Posted 28 November 2013 - 08:13 PM

Here is the speccy link... thanks

 

http://speccy.piriform.com/results/BssXkx5SlROs1OCuCbP4Qrp



#7 hamluis

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Posted 30 November 2013 - 12:03 PM

Thanks :).

 

I don't see anything that commands attention in your Speccy data, which eliminates the possibility of heat-related freezes.

 

For the first few errors re LoadPerf, try the following suggestion:  http://technet.microsoft.com/en-us/library/dd315706(v=ws.10).aspx .

 

Of course, using a torrent program increases (IMO) the possibility of malware...you can check that out at BC's Am I Infected Forum .

 

Louis



#8 Quattros21

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Posted 30 November 2013 - 03:27 PM

I totally agree w/ you on the torrents...  I just wish my ex girlfriend felt the same way.  Turns out my computer wasn't the only thing she screwed up. :)  Thats another story for another time.

 

I followed the instructions in the microsoft link regarding Loadperf and I'm stuck. 

 

It says:

 

To rebuild the list of counters in the registry:
1.Click Start, expand All Programs, and expand Accessories.
2.Right-click Command Prompt, and then click Run as administrator.
3.At the command prompt, type lodctr /r, and then press ENTER.

 

Once I type lodctr /r  it says:

 

LODCTR / :<Filename>

        restore perf registry strings and info using <filename>

 

I tried using WmiApRpl as the file name and then I tried 23722 as the filename.  In both cases I got "syntax of the command is incorrect"

 

Is there something else I need to do or is there a different filename I am supposed to use to format it correctly?

 

thanks again for your help!!



#9 hamluis

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Posted 30 November 2013 - 08:47 PM

I can't rell you anything about those instructions...never had to try such, so they are the best info I can give on your errors and eliminating such.

 

Louis



#10 Quattros21

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Posted 30 November 2013 - 11:42 PM

Ok well I'll move on from that issue.  Unless you think it might be causing my problem, I'll try to do more research on it.  let me know your thoughts...

 

Do you see any other error issues I should be focusing on?

 

Also, I browsed thru the infected forum link that you posted.  I tried the following programs:

 

1.  Adwcleaner - no problems found

 

2.  Junkware- Removal - Tool - no problems found

 

3.  ESET Online Scanner - I did find quite a few issues.  Here is the log:

 

C:\AdwCleaner\Quarantine\C\Program Files (x86)\Vuze\.install4j\i4j_extf_20_5p83tu.exe.vir    Win32/Somoto.F application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Vuze\.install4j\i4j_extf_32_5p83tu.dll.vir    a variant of Win32/Bunndle application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Vuze\.install4j\SomotoInstall.exe.vir    Win32/Somoto.F application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Vuze_Remote\ldrtbVuze.dll.vir    a variant of Win32/Toolbar.Conduit.P application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Vuze_Remote\prxtbVuze.dll.vir    Win32/Toolbar.Conduit.O application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Vuze_Remote\tbVuze.dll.vir    a variant of Win32/Toolbar.Conduit.B application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Program Files (x86)\Vuze_Remote\Vuze_RemoteToolbarHelper.exe.vir    Win32/Toolbar.Conduit.Q application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Users\Bobby\AppData\Local\Conduit\CT2504091\Vuze_RemoteAutoUpdateHelper.exe.vir    Win32/Toolbar.Conduit.Q application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Users\UNPRIVILEGED\AppData\LocalLow\Vuze_Remote\ldrtbVuze.dll.vir    a variant of Win32/Toolbar.Conduit.P application    cleaned by deleting - quarantined
C:\AdwCleaner\Quarantine\C\Users\UNPRIVILEGED\AppData\LocalLow\Vuze_Remote\tbVuze.dll.vir    a variant of Win32/Toolbar.Conduit.B application    cleaned by deleting - quarantined
C:\Users\Bobby\AppData\Local\Google\Chrome\User Data\Default\Default\aadjggdhdfgdgbgbdbdegggcdedidjdi\background.js    Win32/TrojanDownloader.Tracur.V trojan    cleaned by deleting - quarantined
C:\Users\Bobby\AppData\Local\Google\Chrome\User Data\Default\Default\aadjggdhdfgdgbgbdbdegggcdedidjdi\ContentScript.js    Win32/TrojanDownloader.Tracur.AD trojan    cleaned by deleting - quarantined
C:\Users\Bobby\Downloads\cbsidlm-cbsi134-Wondershare_PDF_Editor-SEO-75699626.exe    a variant of Win32/CNETInstaller.B application    cleaned by deleting - quarantined
C:\Users\Bobby\Downloads\FLVPlayerSetup.exe    a variant of Win32/InstallCore.AB application    cleaned by deleting - quarantined
C:\Windows\Installer\{00da4f93-6fd4-8079-30fb-9ab56d2f0f84}\U\00000001.@    Win64/Conedex.D trojan    cleaned by deleting - quarantined
C:\Windows\Installer\{00da4f93-6fd4-8079-30fb-9ab56d2f0f84}\U\800000cb.@    Win64/Sirefef.T trojan    cleaned by deleting - quarantined

 

After the ESET fixes, my computer is still freezing up in normal mode...   Are there any other programs I should try before I throw this thing in the trash?  Please let me know when you have a chance.  thanks






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