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Graphire4 Wacom Tablet Pen Sensitivity/Driver Problems


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#1 Roketto

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Posted 28 November 2013 - 12:34 AM

I need some help please.  Up until a few days ago, my Wacom Graphire4 tablet, that I've had for years (meaning it's probably out of date), was working perfectly, with pen sensitivity in Photoshop.  Now, it's suddenly unresponsive, & the pen just draws a thick line.  In Photoshop, I opened up the Brush Settings to see if I had unchecked pressure sensitivity, but I saw that beside each control (Pen sensitivity, pen tilt, etc.) there was a small, greyed-out triangle with an exclamation point in it. 

 

The only thing I've done in the past few days was try to get my computer to work faster (Firefox kept freezing on me), so I opened up msconfig, & tried to disable some stuff in the startup tab.  For whatever reason, the changes didn't stick, because my computer doesn't recognize me as an Administrator even though I'm listed as the Admin, so nothing was really changed, & it just starts in Normal mode.

 

So, I did some Googling & thought I'd try to uninstall the driver, & reinstall it.  Only problem is that I can't seem to find a legitimate driver for my model of tablet on the official Wacom site.  I tried sumbitting an e-mail to customer support, but I got a strange error, something about something in the Comment field containing sensitive information (For the record: I hate when online forms tell you something's wrong, but not what's specifically wrong).  So, that was a bust, & of course it's a holiday, so the phone line isn't an option either.

 

So, long story short, I uninstalled the driver I had, installed the closest thing to it I could find, & now when I click on Wacom Preferences, I get an error telling me that "a supported tablet was not found on the system."  The pen still works, but again, the pressure sensitivity is nonexistent.  I can't find the disk with the original driver on it, otherwise I'd try reinstalling that.  So, what can I do now?



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#2 GB2064

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Posted 29 November 2013 - 02:14 PM

Hello Rocketto!

You might want to try to do a "system restore", by selecting a restore point sometime before you made the changes in "msconfig", it's worth a try, and it may solve your problem.



#3 Roketto

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Posted 01 December 2013 - 12:50 PM

Thanks GB.  I tried a system restore like you said, going back to about a week ago.  However, when I tried to restore it, I got an error that said the restore failed - so now I'm back to where I started.  Any idea why this is happening?  I tried it with 2 different restore points a few days apart.



#4 GB2064

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Posted 01 December 2013 - 05:21 PM

I am not sure why your System restores failed, it might possibly be because you are not recognized as the administrator.

I have had a system restore fail on my machine, for no apparent reason.

That is why I do monthly backups to an external HDD using Acronis software.

But getting back to your situation, you might want to go to the "control panel", and in "user accounts", make sure you are listed as administrator.

 

Also, did your Wacom tablet come with an installation CD?

If it did, the proper drivers should be on that CD.



#5 Roketto

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Posted 01 December 2013 - 07:13 PM

I am set as the Administrator, as far as I know, looking at my account.  That being said, a few days ago when I went to try to change something, it gave me an error because it didn't recognize me as an Administrator.  Weird.  My Wacom tablet did come with a CD, but I cannot find it. <_< :angry:  Plus, I'd heard that the driver software is probably out of date.  I don't suppose you could locate a download for my model of tablet?  Please?  My tablet is old as dirt, but it still works just fine, except this stupid pen sensitivity problem, so I really don't want to have to break down & buy a new one.  Of course, as I understand it, my tablet is bottom-of-the-barrel quality, so they probably don't even make updates for it anymore... TT__TT


Edited by Roketto, 01 December 2013 - 07:13 PM.


#6 GB2064

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Posted 02 December 2013 - 01:46 AM

GB2064

If you go to this link, and scroll to the bottom of the page, you can enter your Graphire model number and operating system to get the proper driver for your tablet.

 I hope this helps.

 

http://us.wacom.com/en/support/legacy-drivers

 



#7 Roketto

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Posted 02 December 2013 - 11:18 PM

Thank you for continuing to assist me.  I downloaded the latest driver listed on that page, & restarted my computer.  I got a popup that said  that the Pen Driver is not installed.  When I go to the Preferences for the tablet, I get this error: "There is a problem with your tablet driver. Please reboot your system. If the problem persists reinstall or update the driver."  How do I fully uninstall the faulty driver?  I have a feeling that my problem stems from trying to install the driver I want over the one I already have, that is incorrect (for one thing, it's showing up as a Bamboo Tablet - mine is a Graphire4).



#8 GB2064

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Posted 03 December 2013 - 05:59 PM

I found this link, where they discuss how to remove old Wacom drivers.

Read through it and you may find some answers.

 

http://forum.wacom.eu/viewtopic.php?t=3389

 



#9 Roketto

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Posted 05 December 2013 - 10:48 AM

THANK YOU!!! 

 

That fixed it; I now have my pen sensitivity back!  I am so grateful to you, you have no idea.  I can now finish coloring & shading a picture to be used as the story cover for a fanfiction that I am writing.  I needed to finish the picture by January, & I was worried I wouldn't be able to do so.  A thousand times thank you.



#10 GB2064

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Posted 05 December 2013 - 04:20 PM

You are very welcome, glad you are back in business! :thumbup2:






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