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ask.com is taking over when I search in google.


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#1 xcaret

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Posted 27 November 2013 - 05:26 PM

When I search in google ,the search apears in the little box to the right of the address bar. I starts off showing it to be a google search then it turns into ask.com,and brings up an ask.com page of search results. My bank ( Im searching out) comes up as one of the seasrch results of ask.com,but when I click on the bnk ,it searches again and up comes another page of search results,none of which are the bank I'm looking for.

I removed ask.com from my control panels list of add/delete programs, and I do not have ask.com as a tool bar. I can not find ask.com anywhere in any file.

I have scanned and cleaned my pc in three different virus/malware protection programs.

 I went to my daughter's computer and google finds the bank just fine. I phoned the bank and they confirm they have nothing wrong there.This only happens when I look for that one bank, everythingelse I google I can find as usual.

What should I do to clear this?

 



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#2 boopme

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Posted 27 November 2013 - 09:10 PM

Hello xcaret

I moved his to the Am I Infected forum..


This should remove the adware

ADW Cleaner

Please download AdwCleaner by Xplode and save to your Desktop.
  • Double click on AdwCleaner.exe to run the tool
  • Click on the Scan button.
  • AdwCleaner will begin to scan your computer like it did before.
  • After the scan has finished...
    <-insert any special instructions here for what to uncheck OR remove this line if there are none->
  • This time click on the Clean button.
  • Press OK when asked to close all programs and follow the onscreen prompts.
  • Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
  • After rebooting, a logfile report (AdwCleaner[S#].txt) will open automatically (where the largest value of # represents the most recent report).
  • Copy and paste the contents of that logfile in your next reply.
  • A copy of that logfile will also be saved in the C:\AdwCleaner folder.
  • .
    .
    .

    thisisujrt.gif Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.

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