I searched the web for eraserutildrv11312.sys and one of the results was a topic on this site ... an entry entitled, "Infested with Scorpion Saver and Level Quality Watcher." So .. here I am. Before I bog down the wrong forum, I thought I would get advice on whether it is probable that my laptop is infected and which forum to request help in if so.
My OS is Windows 8.1. I am using Norton Security Suite provided by Comcast. I have had some suspicious activity on my computer, including a pop-up that looked a lot like Norton, but rather than saying Symantac it was misspelled as Svmantec. I also have a lot of pop-ups on my web browsers.
- surfing the web for news articles as research for a class project,
- downloaded Spotify
- purchased/downloaded an HUP of Microsoft Office 2013
- signed up for Hoovers.com and SHRM.org
Other than that ... just quick peeks at email and facebook.
When I started getting suspicious of the activity (or non-activity as the case may be)... increased popups, difficulty updating Quicken, and realization that Norton hadn't shown any activity since I downloaded it ... After clearing cookies with no effect, I decided to download and run Norton Power Eraser Tool. NPE said that eraserutildrv11312.sys was "bad" but then failed to remove it.
That's about all I have ... I apologize for not being more knowledgeable.
I hope to hear from you soon as I still have to finish my school project and bills!