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Microsoft Security Essentials - Error Code 080073b01


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#1 jaws239

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Posted 27 November 2013 - 02:15 PM

"An error has occurred in the program during initialization.  If this problem continues, please contact your system administrator.

Error code: 0x80073b01"

(note: I AM the administrator)

 

[Obviously, I'm not a computer tech, but I do know how to do a few things on it!  Computer logs may as well be written in a foreign language, because I don't understand them. BUT, I WILL "pay attention and follow instructions" if someone has time to assist me!]

 

I've been reading some of the instructions, but most seem to boil down to (MY words, not yours!): don't make the problem worse by trying to fix what you know little/nothing about!  ... so I haven't.

 

Computer info:

HP Pavilion notebook

Windows Vista 64-bit

(I HAD been using BitDefender, until a couple years ago when they release a BAD update and crashed my system.  With their limited help, I got most of it working again, BUT they said to get FULL working back, I needed to re-format.  I'm NOT comfortable doing that, so I've been dealing with it.  The HP systems that I KNOW don't work are: HP Support Assistant and Media Smart.)

I stopped using BitDefender and went to Microsoft Security Essentials.

 

About 11/4/2013, I can't recall what wasn't working but, from a Microsoft online scan, found out I had:

Trojan: Win32/Sirefef.AB

             Win64/Sirefef.P

I downloaded the 32- and 64-bit removal tools, double-checked my system and used the 64-bit tool.  After following the instructions on it, everything seemed fine.  I re-scanned using the Microsoft online scan.  It reported my machine was "clean."  Then I did a full scan using MS Essentials.  It listed several "Sirefef" files in Quarantine.  I didn't know how to remove them and thought they'd been "contained" and I was safe again.

(I'm not on my computer daily, but everytime I get on it, my first action is to open MS Essentials and do an update, then a full scan.)

Earlier this week, I got on computer and noticed my MS Essentials icon wasn't showing in the tray down by the clock.  I tried to open it through the "start" button.  Each time, I'd get the above message.

I noticed one person posting here instructing someone to right-click and try to open MS Essentials.  I tried that, and got the same error message.

 

If someone has time to try to walk me through this, I, would appreciate it!  I'm in the US, and tomorrow is Thanksgiving (a day that traditionally means meals and family), so I'll check back this afternoon and again Saturday, 11/30/13. I'll also try to check on Sunday, 12/1/13.

 

Thanks in advance!  If you need more info to assist, please let me know!



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#2 xXToffeeXx

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Posted 27 November 2013 - 02:22 PM

The ZEROACCESS rootkit is serious malware infection. Complete disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forumNOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one. 

 

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#3 jaws239

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Posted 27 November 2013 - 02:49 PM

The ZEROACCESS rootkit is serious malware infection. Complete disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need to create and post a DDS log for further investigation.

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running DDS which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forumNOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs, then still start the new topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one. 

 

xXToffeeXx~

 

Toffee, thank you for the quick response!

 

Before I mess up, want to ask a question.  I downloaded the tool, have the two logs, but on the window that came up after the scan but before the logs, it said:

...

1. DDS.txt - post to forums

2. attach.txt (must be zipped, then attached to your forum post)

 

BUT, I don't see the "zip"/compress part in the instructions here: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

 

Did I miss it somewhere?

 

Also, if I copy/paste my original post, would that (in addition to the two .txt files) be descriptive enough?

 

Thanks!



#4 xXToffeeXx

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Posted 27 November 2013 - 03:00 PM

Toffee, thank you for the quick response!

 

Before I mess up, want to ask a question.  I downloaded the tool, have the two logs, but on the window that came up after the scan but before the logs, it said:

...

1. DDS.txt - post to forums

2. attach.txt (must be zipped, then attached to your forum post)

 

BUT, I don't see the "zip"/compress part in the instructions here: http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/

 

Did I miss it somewhere?

 

Also, if I copy/paste my original post, would that (in addition to the two .txt files) be descriptive enough?

 

Thanks!

 

The instructions are listed there, but I'll summaries them (search for the lines if you want the whole instructions)

 

To do this, click on the Browse button in the Attachment section of the post. You will now be at a screen asking you to choose a file to upload. You should now see the Attach.txt file (or browser to the location where it is saved). Click on it once to select it and then click on the Open button. You should now be back at the New Topic screen. Once there, click on the Attach This File button.

 

Yes, that would certainly be descriptive enough.

 

You are most welcome,

 

xXToffeeXx~


~If I am helping you and you have not had a reply from me in two days, please send me a PM~

 

logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic] - If we have helped you out and you want to support what we do, you can do so here

 

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#5 jaws239

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Posted 27 November 2013 - 03:17 PM

Thanks again, Toffee!  I apparently misunderstood the part where I needed to compress the file :-)  

I have posted the topic AND results, per instructions, at http://www.bleepingcomputer.com/forums/t/515598/microsoft-security-essentials-error-code-080073b01/

 

Thank you again! and Happy Holidays!



#6 rotor123

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Posted 27 November 2013 - 03:59 PM

Now that you have posted in Malware Removal Logs Here
 
Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
 
The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.
 
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.
 
If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.
 
To avoid confusion the topic is closed

 

Roger


Edited by rotor123, 27 November 2013 - 04:01 PM.

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