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Zip file infected my laptop

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3 replies to this topic

#1 upsetkaz


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Posted 27 November 2013 - 01:26 PM



Please could someone help me as I am at my wits end. 


I opened a zip file from my GMX email. The person's name I knew and I was expecting an attachment. since opening this zip file my laptop is acting in a very strange way eg: keep getting re-directed to gambling sites, internet explorer keeps closing down on me, strange pop ups and sites asking me to download stuff to clean my laptop. I also cannot log onto GMX anymore from either explorer or google chrome. On my desktop sits an open file security warning saying;

Name: ws/start menu/programs/startup/complaint.vbe

Publisher: unknown publisher

Type: VBScript encoded script file

From: C:/users/karen young/appdata/roaming/micros.......


I have ran many scans but they all come back saying nothing found.


I run windows 7


Any help would be very much appreciated as I am starting to worry about what is real on here and what is false.

The laptop has now started to jump about and loads of pop ups and virus sites trying to get me to download and subscribe.


Please can anyone help me on this?


Thank you in advance


Edited by upsetkaz, 27 November 2013 - 02:10 PM.

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#2 boopme


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Posted 27 November 2013 - 02:42 PM

Hello Karen,

We should get a deeper look. Please follow this Preparation Guide, do steps 6,7 and 8 and post in a new topic.
Let me know if all went well.
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#3 upsetkaz

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Posted 27 November 2013 - 03:18 PM


Thank you very much for responding. Please bear with me as I am very good using a computer but not so good at all of this type stuff.

I will follow 6/7 and 8.

Will be back soon but post where????


Oh ok in the other forum. Sorry will give this a go and will await your reply but thank you for even taking the time to speak to me.

Edited by upsetkaz, 27 November 2013 - 03:24 PM.

#4 rotor123


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Posted 27 November 2013 - 04:21 PM

Now that you have posted in Malware Removal Logs Here
Please refrain from asking for further help from other members or staff until the Malware Removal Team has checked your posted log. The Malware Removal Team work very hard to investigate a unique solution to your problem and you will receive individual expert assistance. This takes time and effort so we ask you to please be patient while waiting for assistance and NOT to make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member. Any modifications you make on your own can result in system changes which may not show it the log you already posted. Further, following advice outside of that post may cause confusion for the team member assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.
The Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean. If you followed any other advice already, please ensure you inform the Malware Removal Team Team Helper when they respond to assist you with your log. This will help them know what has been done and they probably will ask for an updated log.
Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.
If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.
To avoid confusion the topic is closed



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