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Runtime Error In Explorer.exe


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#1 td323i

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Posted 03 May 2006 - 02:59 PM

Hello all,
I have an odd problem that maybe one of you people can help out. When i right click on a .zip file, or a folder either in windows explorer, or on my desktop i receive a Visual C++ Runtime Library Runtime Error! Program C:\WINDOWS\Explorer.exe Abnormal program termination. When i hit the OK button, Explorer.exe restarts and my desktop refreshes. If i highlite a folder and Ctrl + C i get the error as well.

No errors show up in the event viewer, and everything else seems to operate fine. I reinstalled SP2 and the issues still exist.

Windows XP Pro SP2
All updates and patches installed


Any info you could provide would be a great help.

Thanks,
Tony

Edited by td323i, 03 May 2006 - 03:02 PM.


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#2 Herk

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Posted 03 May 2006 - 06:39 PM

I believe this can be caused by a virus. Make sure you have an updated antivirus and run it. If your virus program is expired, download AVG free and uninstall the old one first, making sure to get all parts of it, such as updaters, then install and update AVG and run it.

#3 Enthusiast

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Posted 03 May 2006 - 07:43 PM

You can also try some web based anti-virus scans.

(You must use Internet Explorer for the following scans as they require Active X to run. If prompted that you need to download an Active X component click "OK")

Kaspersky Anti-Virus Web Scanner
http://www.kaspersky.com/service?chapter=161739400#betatest
and
File scanner and virus scanner
http://www.kaspersky.com/scanforvirus


Panda Activescan
http://www.pandasoftware.com/activescan/co...n_principal.htm
http://www.pandasoftware.com/products/activescan.htm

Trend Micro antivirus and malware scan:
http://housecall-beta.trendmicro.com/en/st...orp.asp?id=scan

Etrust Anti-virus web scanner
http://www3.ca.com/securityadvisor/virusinfo/scan.aspx.

Avast Online scan
http://onlinescan.avast.com/

F Secure online scan
http://support.f-secure.com/ols/start.html


Trojan scans
Sygate Trojanscan
http://scan.sygatetech.com/pretrojanscan.html

Windows Security Trojanscan
http://windowsecurity.com/trojanscan
See instructions for it here:
http://www.windowsecurity.com/trojanscan/trojanscan.asp

#4 td323i

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Posted 05 May 2006 - 09:02 AM

Thanks for the info,
I did 3 online scans and came up with nothing. It found afew cookies, but no viruses or real spyware. Do you have any other suggestions?

Thanks,
Tony

#5 Herk

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Posted 05 May 2006 - 09:42 AM

If you have the Google Toolbar installed, uninstall it.

If that doesn't work, I would recommend posting a hijack log in our hijackthis forums. This behavior when associated with IE is often caused by hijackers or toolbars. Read this first.

Edited by Herk, 05 May 2006 - 09:52 AM.


#6 td323i

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Posted 05 May 2006 - 10:22 AM

Thanks Herk,
I don't have any toolbars installed. I will try what you suggested, but the issue is with Windows Explorer. It could be related, so i will give it a shot.

Thanks,
Tony

#7 td323i

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Posted 05 May 2006 - 10:49 AM

Fixed it!!!! Wound up being a corrupt msvcr80.dll file. Once i replaced it, all was well. Thanks for your suggestions!!

Thanks,
Tony




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