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Need help with fixing Windows 8 after virus Attack.


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#1 cubiche1827

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Posted 26 November 2013 - 05:37 PM

I was able to get rid of the virus ok, but after getting rid of it it removed the background, removed the programs pined to the taskbar, and the Start screen is completely empty of programs and apps. When I use Combofix it fixes everything, but after a shutdown or restart everything is missing again. Can anyone please help me?



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#2 cubiche1827

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Posted 27 November 2013 - 05:48 PM

Please?!



#3 dark.knight

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Posted 28 November 2013 - 03:45 PM

first question is the win8 you installed a genuine one? (did you buy it?) or did you download it from some torrent site and install as a copy?

 

if so then after updating the win8 it was recognized as a unlicensed copy which caused the black desktop pic on your monitor and i assume a watermark in the bottom right corner saying "windows not genuine"



#4 cubiche1827

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Posted 29 November 2013 - 10:24 AM

No watermark. This laptop came pre-installed with Windows 8, so it's Genuine. Also says Activated in the PC Info where it shows the CPU and RAM. The weird thing is when I run Combofix, it fixes everything, but when I restart or shutdown, it messes up again. Might it help if I uploaded the combofix log?



#5 dark.knight

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Posted 29 November 2013 - 10:44 AM

aaaham, sorry about that it was the first thing that came to my mind as a possible cause. to be hoenst i never had that particular problem with win7 (i'm still not on win8) i will have to ask a friend or you can wait for a reply from one of the people using win8, if i can i will get back with a reply as soon as i get one myself. 



#6 FlemmingK

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Posted 30 November 2013 - 09:07 AM

I was able to get rid of the virus ok, but after getting rid of it it removed the background, removed the programs pined to the taskbar, and the Start screen is completely empty of programs and apps. When I use Combofix it fixes everything, but after a shutdown or restart everything is missing again. Can anyone please help me?

Hi Cubiche

 

Why not just reinstall windows? Your laptop should have a recovery partition, or it should come with an install disk.

 

BR

FlemmingK



#7 cubiche1827

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Posted 30 November 2013 - 01:56 PM

The laptop isn't mine, it belongs to a customer. I was ust trying not to to have to reinstall and wipe everything. I tried using the Win8 feature where you can "Refresh" the OS and all I ended up doing was removing all the apps that were installed on the machine but still gave me the back ground issue and taskbar pins missing and Start window blank.






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