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BSOD on my hp laptop


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#1 tunir

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Posted 26 November 2013 - 10:39 AM

hey frnds,

from past few weeks i am facing the BSOD on my hp laptop.my lapop model's specification is given here http://h10025.www1.hp.com/ewfrf/wc/document?cc=uk&lc=en&docname=c03587885

 

All the hadrware is intact in the laptop as it came from the manufacturer no changes has been done.i have called the hp customer support but of no use.the screen shot of the error report is attached here with the post.

 

i am totally fed up with this error and my laptop is just 4-5 months old.

Attached Files



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#2 Anshad Edavana

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Posted 26 November 2013 - 11:39 AM

Hi

 

Can you boot the system in to "Safe mode" ?. If yes, zip and attach the entire contents of "C:\Windows\Minidump" folder with next reply. 

 

Also please use the HP hardware diagnostic feature to test the memory and hard drive. 

 

1. Press Esc during power on to interrupt booting.

 

2. Press F2 start hard drive diagnostics.If there is memory or startup tests available, please run them also.



#3 tunir

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Posted 27 November 2013 - 03:49 AM

yes i restarted it in safe mode and all the files has been uploaded u can download it frm here http://sdrv.ms/InEOQg

i have already checked the hard disk and memory and it passed the test.



#4 Anshad Edavana

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Posted 27 November 2013 - 06:35 AM

Hi

 

All the crash dumps you uploaded blames "Netio.sys" as the reason behind the crashes.

BugCheck D1, {28, 2, 0, fffff8800181d532}

Probably caused by : NETIO.SYS ( NETIO!RtlCopyBufferToMdl+22 )

This BSOD is typically triggered by downloading torrents. Please uninstall any torrent clients in the system as a test and report whether the BSOD stops.



#5 tunir

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Posted 27 November 2013 - 07:18 AM

but before also i regularly used torrent client but never faced this type of error,so why i am facing it now??

 

will try and see after uninstalling the torrent client.



#6 Anshad Edavana

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Posted 27 November 2013 - 08:49 AM

 

 

but before also i regularly used torrent client but never faced this type of error,so why i am facing it now??

 

 

I guess a Windows update or another conflicting software (especially antivirus programs) triggered the BSOD. First uninstall "utorrent" and  report whether the BSOD stops. If yes, we can look in to possible solutions.



#7 tunir

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Posted 28 November 2013 - 07:51 AM

i checked the laptop today and the bsod did not occur after uninstalling the torrent client.

 

so can we now assume that it was due to torrent client,if yes then is there any alternative way in which i can download torrents without facing the bsod.



#8 Anshad Edavana

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Posted 28 November 2013 - 12:08 PM

Hi

 

BSOD while downloading torrent is usually caused either by a faulty network adapter driver or by a third party firewall program. Let us check the possibilities one by one.Please follow the below steps.

 

1. Download and keep latest version of LAN and WLAN drivers from the below links.

 

WLAN : http://www.station-drivers.com/download/ralink/Ralink_2860_5.0.35.0(www.station-drivers.com).exe

 

LAN : http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false

 

          (Win8 and Win8.1 Auto Installation Program)

 

2. Now uninstall the old drivers completely and reboot the machine. Then install the drivers downloaded earlier.

 

 

Let me know whether it makes any difference.



#9 tunir

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Posted 28 November 2013 - 10:11 PM

can u pls tell me how to do the step 2 as u said above.



#10 Anshad Edavana

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Posted 29 November 2013 - 01:28 AM

Hi

 

First uninstall "Ralink Wireless LAN" and "Realtek Ethernet" drivers from "Control Panel --> Programs" and reboot the machine. Now open "Device manger" and expand "Network adapters" category.

 

http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

 

If LAN and WLAN adapters are auto detected, right click on them and choose "Uninstall" with "Delete Driver" option selected.

 

Example :

 

kb27259-004_en_v3.png

 

 

After rebooting, install the latest drivers.



#11 tunir

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Posted 29 November 2013 - 04:15 AM

DONE EVERYTHING AS U SAID,NOW CAN I INSTALL THE TORRENT CLIENT AND CHECK WHETHER BSOD OCCURS OR NOT.



#12 Anshad Edavana

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Posted 29 November 2013 - 06:11 AM

Yes,please. If the blue screens continues, please upload the new crash dumps and we will decide what to do next.



#13 tunir

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Posted 29 November 2013 - 06:43 AM

yes after installing the utorrent again the bsod occured again and that to also 6 times in just 2 hrs.

here is the dump file http://sdrv.ms/1aczAN3 



#14 Anshad Edavana

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Posted 29 November 2013 - 07:46 AM

Hi

 

Please try the below steps.

 

:step1:  Update "Quick Heal Antivirus".

 

First uninstall the current version using the official removal tool from the below link.

 

http://www.quickheal.com/prod-rem

 

Then download and install the latest version from the below link.

 

http://www.quickheal.com/download-free-antivirus

 

Use your legal key to activate.

 

:step2: If the BSOD continues, disable "Teredo Tunneling Adapter Service" by following the below instructions.

 

1. Open an elevated command prompt.

 

http://www.eightforums.com/tutorials/2754-elevated-command-prompt-open-windows-8-a.html

 

2. Type netsh interface teredo set state disabled and press "Enter" key. Reboot the system to complete changes. 

 

 

Let me know your findings in next reply.



#15 tunir

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Posted 30 November 2013 - 07:39 AM

hey i am not facing bsod now after following the 2nd method.

i am downloading torrents and the laptop runs as asual.

can i now download IDM too??






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