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#1 dm 1

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Posted 25 November 2013 - 06:46 PM

I don't know what I did, but I have apparently downloaded a virus and it will now no longer let me log into my computer.  It restarts fine, but will not give me an option that allows me to log in on it.  I have a version of puppy lenox and have gotten onto the computer and have complete access to all of the files on the hard drive, but I need to know what I'm looking for.  What I've done so far is to delete the coupon toolbar that I think that gave me the virus.  I also see several things that were installed or updated on the same date as the toolbar, but I need someone with a more extensive knowledge than I have, (which is not just user, but is far from anything that resembles extensive) to know whether I'm deleting something I need.  The one I'm looking at right now is MpAsDesc.dll.mui and it's 47k in size.  Any help is appreciated. 



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#2 cryptodan

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Posted 25 November 2013 - 06:50 PM

Do you have Windows Defender enabled on Windows 7 or do you have Microsoft Security Essentials?

That file has more information here http://regrunreanimator.com/research/antivirus/mse/mpasdesc-dll-mui.htm

#3 dm 1

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Posted 25 November 2013 - 06:59 PM

I think so, but I'm not sure which one.  Sorry.



#4 cryptodan

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Posted 25 November 2013 - 07:03 PM

Can you login to Windows via Safe Mode?

#5 dm 1

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Posted 25 November 2013 - 07:09 PM

Not sure.  How do I do that and I'll see real quick.



#6 cryptodan

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Posted 25 November 2013 - 07:12 PM

You can do so by hitting F8 just after the BIOS Post screen.

#7 dm 1

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Posted 25 November 2013 - 07:24 PM

That's a negative.  It's still just giving me the icons on the two bottom corners for the ease of use menu and the menu that lets you restart it.  And no option that lets you log in.  I'm completely confused.



#8 dm 1

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Posted 25 November 2013 - 07:29 PM

That's a negative.  It still just gives me the two icons at the two corners that let you select the ease of use menu and the restart menu.



#9 dm 1

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Posted 25 November 2013 - 07:30 PM

wow.  I guess my wife's computer is slow.  I posted the first reply and it didn't register, so I posted the second, and then both came up.



#10 cryptodan

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Posted 25 November 2013 - 07:32 PM

I think you may want to do the following:

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#11 dm 1

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Posted 25 November 2013 - 07:37 PM

Will do.  Just give me a bit.  I'm cooking at the moment.  I'll follow everything and get back to you in just a bit.  And thanks for everything.






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