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RunDLL error message on startup


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#1 oliver1986

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Posted 25 November 2013 - 04:43 PM

Hi, this is the first time I have posted on here and I think my computer may have been infected with a virus. I downloaded malwarebytes to try and remove this but I still get the following error message every time I start up my computer:

 

There was a problem starting C:\PROGRA~3\t7djwjhd.plz

 

I would really appreciate if you could help me to fix this issue

 

Thanks

 

Moderator Edit: Moved from the Logs forum to a more appropriate forum

Roger


Edited by rotor123, 26 November 2013 - 12:34 PM.


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#2 boopme

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Posted 05 December 2013 - 12:44 PM

Hello, try this first.

Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message. -->>> t7djwjhd.plz
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.
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