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Start Up , BSOD, Shut down, Problems


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#1 adam654321

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Posted 25 November 2013 - 03:52 PM

I have been having a lot of trouble with my system. I have been getting a BSOD frequently. The text of the BSOD is not the same every time. After the crash my system has trouble starting up. It will either freeze part-way through the start-up or suggest a start up repair which fails to work. After multiple tries the system will eventually start-up fine. Also, when I try to shut the system down, it will reach the "shutting down" screen but the computer will never actually turn off.



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#2 Allan

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Posted 25 November 2013 - 06:06 PM

Download BlueScreenView:

http://www.nirsoft.net/utils/blue_screen_view.html

unzip downloaded file and double click on BlueScreenView.exe to run the program.

when scanning is done, go to EDIT - Select All

Go to FILE - SAVE Selected Items, and save the report as BSOD.txt

Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply



#3 adam654321

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Posted 26 November 2013 - 12:46 AM

==================================================
Dump File         : Mini112213-02.dmp
Crash Time        : 11/22/2013 10:29:11 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 0x0000001c
Parameter 2       : 0x00000002
Parameter 3       : 0x00000000
Parameter 4       : 0x82686275
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4decd
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+4decd
Stack Address 1   : ntkrnlpa.exe+7a275
Stack Address 2   : ntkrnlpa.exe+77acb
Stack Address 3   : ntkrnlpa.exe+9a134
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini112213-02.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 149,744
Dump File Time    : 11/22/2013 10:30:55 PM
==================================================
 
==================================================
Dump File         : Mini112213-01.dmp
Crash Time        : 11/22/2013 10:21:03 PM
Bug Check String  : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code    : 0x00000050
Parameter 1       : 0x8b3572e4
Parameter 2       : 0x00000001
Parameter 3       : 0x8269c523
Parameter 4       : 0x00000002
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+98292
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+98292
Stack Address 1   : ntkrnlpa.exe+4dde4
Stack Address 2   : ntkrnlpa.exe+98523
Stack Address 3   : ntkrnlpa.exe+4dde4
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini112213-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 135,392
Dump File Time    : 11/22/2013 10:29:06 PM
==================================================
 
==================================================
Dump File         : Mini112013-02.dmp
Crash Time        : 11/20/2013 8:14:56 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 0x00000004
Parameter 2       : 0x00000002
Parameter 3       : 0x00000000
Parameter 4       : 0x826cdb0f
Caused By Driver  : 
Caused By Address : 
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : 32-bit
Crash Address     : 
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini112013-02.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 131,072
Dump File Time    : 11/20/2013 8:16:00 PM
==================================================
 
==================================================
Dump File         : Mini112013-01.dmp
Crash Time        : 11/20/2013 2:23:51 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 0xfffffffc
Parameter 2       : 0x0000001b
Parameter 3       : 0x00000000
Parameter 4       : 0x826b6d1c
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4decd
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+4decd
Stack Address 1   : ntkrnlpa.exe+abd1c
Stack Address 2   : ntkrnlpa.exe+47f0b
Stack Address 3   : ntkrnlpa.exe+b0849
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini112013-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 139,664
Dump File Time    : 11/20/2013 2:25:50 PM
==================================================
 
==================================================
Dump File         : Mini111813-01.dmp
Crash Time        : 11/18/2013 1:00:02 PM
Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 0x820045c4
Parameter 2       : 0x00000002
Parameter 3       : 0x00000001
Parameter 4       : 0x826afd46
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4decd
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+4decd
Stack Address 1   : ntkrnlpa.exe+a9d46
Stack Address 2   : ntkrnlpa.exe+aa515
Stack Address 3   : ntkrnlpa.exe+a81d5
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini111813-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 150,704
Dump File Time    : 11/18/2013 1:01:44 PM
==================================================
 
==================================================
Dump File         : Mini111313-02.dmp
Crash Time        : 11/13/2013 1:17:15 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 0x00041287
Parameter 2       : 0x3c0507dd
Parameter 3       : 0x00000000
Parameter 4       : 0x00000000
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+98292
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+98292
Stack Address 1   : ntkrnlpa.exe+4dde4
Stack Address 2   : ntkrnlpa.exe+b2fa8
Stack Address 3   : ntkrnlpa.exe+b2f7e
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini111313-02.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 140,016
Dump File Time    : 11/13/2013 1:18:56 PM
==================================================
 
==================================================
Dump File         : Mini111313-01.dmp
Crash Time        : 11/13/2013 1:13:23 PM
Bug Check String  : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code    : 0x1000007f
Parameter 1       : 0x00000008
Parameter 2       : 0x805d3130
Parameter 3       : 0x00000000
Parameter 4       : 0x00000000
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+3e008
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 6.0.6002.18881 (vistasp2_gdr.130707-1535)
Processor         : 32-bit
Crash Address     : ntkrnlpa.exe+3e008
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\Mini111313-01.dmp
Processors Count  : 2
Major Version     : 15
Minor Version     : 6002
Dump File Size    : 137,168
Dump File Time    : 11/13/2013 1:15:28 PM
==================================================


#4 Allan

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Posted 26 November 2013 - 07:45 AM

 
 

Multiple and varied bsod's such as you are getting are typically caused by either malware or failure of a piece of hardware. I suggest you do the following:

 

1) Run full scans with BOTH your installed anti virus app and with MalwareBytes

 

2) check the ram: download memtest (http://memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

 

3)

 run checkdisk: right-click on a command prompt icon and open as administrator. In the command prompt window type: chkdsk /r  (then press ENTER). You'll be told the disk is in use and asked if you want to run checkdisk on the next boot. Say yes, exit the command prompt window, and reboot.
 
 
Let's see where we are after you've done the above.


#5 adam654321

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Posted 27 November 2013 - 02:45 AM

1. I scanned with my anti virus and with malwarebytes and no infections were found.

 

2. The memtest ran for about three hours. I couldn't tell if the test was still progressing or had stopped running or had started over. But, The bottom of the screen said the test was passed. Eventually, I just quit out of it.

 

3. I ran the disk check. It ran to 100% complete then the screen went black. After a while, I just did a manual shut down.



#6 Allan

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Posted 27 November 2013 - 07:57 AM

 
 

 

3. I ran the disk check. It ran to 100% complete then the screen went black. After a while, I just did a manual shut down.

If you ran chkdsk as outlined in my post above the screen should not go black, since you are running it from outside of the Operating System. Tell you what, let's check the hard drive a different way.

 

Hard Drive Diagnostics:

http://www.tacktech.com/display.cfm?ttid=287 

 

Make sure you select the tool which is appropriate for the brand of your hard drive.

Depending on the program, it'll create bootable floppy, or bootable CD.

If downloaded file is of .iso type, use ImgBurnhttp://www.imgburn.com/ to burn .iso file to a CD (select "Write image file to disc" option), to make the CD bootable.

For Toshiba drives, see here: http://sdd.toshiba.com/main.aspx?Path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

 

 



#7 adam654321

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Posted 28 November 2013 - 02:55 AM

How do I tell the brand of my hard drive? I have a compaq computer



#8 Allan

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Posted 28 November 2013 - 08:39 AM

Look in Device Manager. If you can't identify it there you can use a utility such as Belarc Advisor

http://www.belarc.com/free_download.html



#9 adam654321

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Posted 28 November 2013 - 04:40 PM

I have an SCSI drive. So, I downloaded SeaTools for Windows. But when I scanned, no items appeared



#10 Allan

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Posted 28 November 2013 - 04:48 PM

You need to determine the manufacturer of the drive. Follow my instructions above.



#11 adam654321

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Posted 28 November 2013 - 04:57 PM

This is what Belarc has under Drives.

 

250.06 Gigabytes Usable Hard Drive Capacity
88.67 Gigabytes Hard Drive Free Space

HL-DT-ST DVD-RAM GH15L SCSI CdRom Device [Optical drive]

ST325031 0AS SCSI Disk Device (250.06 GB) -- drive 0, SMART Status: Healthy



#12 Allan

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Posted 28 November 2013 - 05:08 PM

That's a Seagate drive. Try SeaTools for DOS. Burn the CD, boot to it, run the scan



#13 adam654321

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Posted 28 November 2013 - 05:32 PM

The scan is complete. What information do you need from it?



#14 Allan

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Posted 28 November 2013 - 06:06 PM

None. Either there were errors found or not. If not, please look in Device Manager. Are there any yellor or red symbols?



#15 adam654321

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Posted 28 November 2013 - 06:38 PM

no errors. No yellow or red symbols in device manager






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