Stupidly, I downloaded what I thought was a pdf file and got this sort of malware. My computer rebooted itself after downloading it, and now whenever I access my account the entire screen is white and this fake "Windows Expert Console," virus detection pop-up is the only thing that's there and nothing else works.
I cannot see or access anything, my desktop and toolbar included. I can hit ctrl-alt-delete, but task manager will not open (or will sort of 'shudder' and disappear) so the only thing I can do is log off or switch users.
I'm using my guest account now to access the internet. Everything works here fine, except I cannot do a system restore because I don't have the right permissions. I can't do a whole lot on this account because of permissions--and if try to do anything while my user account is open (ie, I switched users and did not log off) anything I had open will close and I cannot open or do anything else on this account, although the desktop here looks normal.
I have RougeKill and MalwareBytes but have been unable to open them while the virus is up, even in Safemode with Networking (literally nothing but the pop-up shows up or is available to me). I tried running MalwareBytes on this guest account, but it does not detect anything.
I'm at my wit's ends. I cannot use task manager, start, or the internet while on my user account normally or in safemode. It's just a white screen with this pop-up.
Thank you for taking the time to read this. Any help is greatly appreciated!