I know that BC doesn't have many volunteers or a limited amount due to the fact that everyone has a life, vacations etc but not only that the demand is higher then the supply capbility. However, I noticed in the Virus Malware Removel etc Forum that there is no organization at all even within the posts.
I think you should set up the Forum a little more technical..
Like, if someone knows their Virus, '' Trojan virus etc'' spot.
Next a ''No Access Rookkit spot''
So not only are you capable of doing the first post on these, but you also know the level of trouble someone is in.
I read everything you guys post like.. '' Do not post here if your computer is running slow'' So face it.. some moron or slow person or someone that just doesn't understand is going to unfortunately post in your Virus, Malware Removal section...
So make a spot SPECIFICALLY for that if they title it ''Slow computer'' only or etc. And weed those not so needed out as well.
Now it can get confusing because someone can say slow computer and end up with Rookkit.. either A switch it to proper category or B When someone starts working on the problem and notices it belongs in Rookkit or Trojan, to immediately switch it(one of the staff should do this).
Thinking about it now, it seems complicated but at the same time, it'll help organize a bit I think.
Also if you have to, if you cannot do by name Viruses.. Attempt Months..
October, November etc.
So your staff knows exactly to go to the month before last and whoever posts in that month and attempt to immediately take care of those issues instead of fishing through it all. I don't know your forum set up and if you can click ''This months posts, last months posts etc'' usually only an admin can do that.. but just food for thoughts. Let me know what you guys think.
Edited by MochiiMon, 25 November 2013 - 12:19 AM.