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Unable to fully remove Scorpion Saver


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14 replies to this topic

#1 Dawnbreak

Dawnbreak

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  • 8 posts
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  • Gender:Female
  • Location:SW USA
  • Local time:09:12 AM

Posted 24 November 2013 - 06:58 PM

Good afternoon!  I'm having issues removing Scorpion Saver from my computer.  I first tried removing the program through the Control Panel with mixed results. A couple of times it stopped the Installer Service from working and I had to restart it. Other times I received the following error message:

 

Could not delete key

\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects.

Verify that you have sufficient access to that key or contact your support personnel.

 

I tried using the Registry and Temp file cleanups from Norton 360 Premier Edition and also ran SpyBot.  I ran the Immunize first and was blocked from immunizing against certain keys in processes and programs due to not having "sufficient access."  Then I went into Safe Mode, ran it again, and got a clean run.  After that I ran the Search & Destroy and also got a clean run (making me doubt SpyBot's usefulness).

 

This morning, I finally got what I was praying was a clean uninstall through the Control Panel.  Scorpion Saver disappeared from my installed programs and the helper processes disappeared as well.  I had a few hours of bannerless browsing.... and then it came back again.  I'm still not seeing it in programs or processes and I don't have the confidence/expertise to start messing with registry keys.

 

As a side note (which may not be relevant), as all this is happening, Adobe Flash Player is not working while I'm browsing.  I'm not as worried about it because I can reinstall it after this is fixed.

 

Thank you in advance for all your help!!  It is very much appreciated!!!

 

 

DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16736  BrowserJavaVersion: 10.5.1
Run by Teresa at 15:56:21 on 2013-11-24
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.8106.5694 [GMT -7:00]
.
AV: Norton 360 Premier Edition *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 Premier Edition *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 Premier Edition *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\svchost.exe -k NetworkService
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k bthsvcs
C:\Program Files\Intel\WiFi\bin\EvtEng.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Level Quality Watcher\v1.01\levelqualitywatcher64.exe
C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe
C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Windows\System32\rundll32.exe
C:\Windows\System32\igfxtray.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe
C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\DellTPad\Apntex.exe
C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsFileAgent.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Windows\SYSTEM32\WISPTIS.EXE
C:\Windows\system32\SnippingTool.exe
C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\cscript.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://yahoo.com/
uDefault_Page_URL = hxxp://www.dell.com
uProxyOverride = <-loopback>
mWinlogon: Userinit = userinit.exe
BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\CoIEPlg.dll
BHO: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\IPS\IPSBHO.dll
BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
BHO: Java™ Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\ssv.dll
BHO: Adobe Acrobat Create PDF Toolbar Helper: {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files (x86)\Microsoft Office\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Oracle\JavaFX 2.1 Runtime\bin\jp2ssv.dll
BHO: Adobe Acrobat Create PDF from Selection: {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\CoIEPlg.dll
TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\CoIEPlg.dll
TB: Adobe Acrobat Create PDF Toolbar: {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
EB: Canon Easy-WebPrint EX: {21347690-EC41-4F9A-8887-1F4AEE672439} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
uRun: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
uRun: [Google Update] "C:\Users\Teresa\AppData\Local\Google\Update\GoogleUpdate.exe" /c
uRun: [CAHeadless] C:\Program Files (x86)\Adobe\Elements 10 Organizer\CAHeadless\ElementsAutoAnalyzer.exe
uRun: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
uRun: [iLivid] "C:\Users\Teresa\AppData\Local\iLivid\iLivid.exe" -autorun
uRun: [MobileAppSync] "C:\Program Files (x86)\Mobile App Sync\D2MClient.exe"
uRun: [GoogleChromeAutoLaunch_CAD117E250D09666E1B69FB66CE31409] "C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe" --no-startup-window
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe"
StartupFolder: C:\Users\Teresa\AppData\Roaming\MICROS~1\Windows\STARTM~1\Programs\Startup\ONENOT~1.LNK - C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
StartupFolder: C:\Users\Teresa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\AutorunsDisabled\curseclientstartup.ccip
mPolicies-Explorer: NoActiveDesktop = dword:1
mPolicies-Explorer: NoActiveDesktopChanges = dword:1
mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
mPolicies-System: ConsentPromptBehaviorUser = dword:3
mPolicies-System: EnableUIADesktopToggle = dword:0
IE: Append Link Target to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files (x86)\Spybot - Search & Destroy\SDHelper.dll
.
INFO: HKCU has more than 50 listed domains.
If you wish to scan all of them, select the 'Force scan all domains' option.
.
.
INFO: HKLM has more than 50 listed domains.
   If you wish to scan all of them, select the 'Force scan all domains' option.
.
DPF: {362C56AA-6E4F-40C7-A0B5-85501DBDAD77} - hxxp://i.dell.com/images/global/js/scanner/SysProExe.cab
DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} - hxxps://accessaz.bannerhealth.com/CACHE/stc/2/binaries/vpnweb.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cab
DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - hxxps://ra.rhi.com/dana-cached/sc/JuniperSetupClient.cab
DPF: {F8FC1530-0608-11DF-2008-0800200C9A66} - hxxps://accessaz.bannerhealth.com/CACHE/sdesktop/install/binaries/instweb.cab
TCP: NameServer = 192.168.1.1
TCP: Interfaces\{3BA143D6-9B57-4494-BD0C-9098FDBCB165} : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{3BA143D6-9B57-4494-BD0C-9098FDBCB165}\140224142502642554540275946494 : DHCPNameServer = 10.0.0.1
TCP: Interfaces\{3BA143D6-9B57-4494-BD0C-9098FDBCB165}\1445C4D275946494 : DHCPNameServer = 172.16.24.1 205.152.37.23 205.152.144.23 205.152.132.23
TCP: Interfaces\{3BA143D6-9B57-4494-BD0C-9098FDBCB165}\C474D205736393027363 : DHCPNameServer = 192.168.43.1
TCP: Interfaces\{3BA143D6-9B57-4494-BD0C-9098FDBCB165}\F45727F5E4564777F627B6 : DHCPNameServer = 192.168.1.1
TCP: Interfaces\{A7AF57B8-A92E-4A7F-BBD0-D02EFA0CEA96} : DHCPNameServer = 192.168.1.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SSODL: WebCheck - <orphaned>
SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - <orphaned>
x64-BHO: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine64\21.1.0.18\CoIEPlg.dll
x64-BHO: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL
x64-BHO: {DBC80044-A445-435b-BC74-9C25C1C588A9} - <orphaned>
x64-TB: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine64\21.1.0.18\CoIEPlg.dll
x64-Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s
x64-Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
x64-Run: [BTMTrayAgent] rundll32.exe "C:\Program Files (x86)\Intel\Bluetooth\btmshell.dll",TrayApp
x64-Run: [IntelTBRunOnce] wscript.exe //b //nologo "C:\Program Files\Intel\TurboBoost\RunTBGadgetOnce.vbs"
x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
x64-Run: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll
x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
.
INFO: x64-HKLM has more than 50 listed domains.
   If you wish to scan all of them, select the 'Force scan all domains' option.
.
x64-Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
x64-Notify: igfxcui - igfxdev.dll
x64-SSODL: WebCheck - <orphaned>
x64-SEH: Groove GFS Stub Execution Hook - {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files\Microsoft Office\Office14\GROOVEEX.DLL
Hosts: 127.0.0.1 www.spywareinfo.com
.
============= SERVICES / DRIVERS ===============
.
R0 PxHlpa64;PxHlpa64;C:\Windows\System32\drivers\PxHlpa64.sys [2011-6-8 55856]
R0 SymDS;Symantec Data Store;C:\Windows\System32\drivers\N360x64\1501000.012\SymDS64.sys [2013-11-17 493656]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\System32\drivers\N360x64\1501000.012\SymEFA64.sys [2013-11-17 1147480]
R1 BHDrvx64;BHDrvx64;C:\Program Files (x86)\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\BASHDefs\20131114.001\BHDrvx64.sys [2013-11-18 1524824]
R1 ccSet_N360;N360 Settings Manager;C:\Windows\System32\drivers\N360x64\1501000.012\ccSetx64.sys [2013-11-17 162392]
R1 IDSVia64;IDSVia64;C:\Program Files (x86)\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\IPSDefs\20131122.001\IDSviA64.sys [2013-11-22 521816]
R1 SymIRON;Symantec Iron Driver;C:\Windows\System32\drivers\N360x64\1501000.012\Ironx64.sys [2013-11-17 264280]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\System32\drivers\N360x64\1501000.012\symnets.sys [2013-11-17 590936]
R2 AdobeActiveFileMonitor10.0;Adobe Active File Monitor V10;C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsFileAgent.exe [2011-9-14 169624]
R2 AERTFilters;Andrea RT Filters Service;C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe [2011-6-8 98208]
R2 Bluetooth Device Monitor;Bluetooth Device Monitor;C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe [2010-12-13 901184]
R2 Bluetooth OBEX Service;Bluetooth OBEX Service;C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe [2010-12-13 974912]
R2 DMAgent;Intel® PROSet/Wireless WiMAX Red Bend Device Management Service;C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe [2011-2-27 499200]
R2 Level Quality Watcher;Level Quality Watcher;C:\Program Files\Level Quality Watcher\v1.01\levelqualitywatcher64.exe run options=01110010000000000000000000000000 sourceguid=422332B5-F3A6-47F6-93EF-792299EF24DC --> C:\Program Files\Level Quality Watcher\v1.01\levelqualitywatcher64.exe run options=01110010000000000000000000000000 sourceguid=422332B5-F3A6-47F6-93EF-792299EF24DC [?]
R2 N360;Norton 360;C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe [2013-11-17 264360]
R2 SBSDWSCService;SBSD Security Center Service;C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe [2012-3-12 1153368]
R2 SftService;SoftThinks Agent Service;C:\Program Files (x86)\Dell DataSafe Local Backup\SftService.exe [2011-6-8 689472]
R2 TurboB;Turbo Boost UI Monitor driver;C:\Windows\System32\drivers\TurboB.sys [2010-11-29 16120]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2011-6-8 2656280]
R2 WiMAXAppSrv;Intel® PROSet/Wireless WiMAX Service;C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe [2011-2-27 885248]
R3 Bluetooth Media Service;Bluetooth Media Service;C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe [2010-12-13 1298496]
R3 bpenum;Intel® Centrino® WiMAX Enumerator;C:\Windows\System32\drivers\bpenum.sys [2011-6-8 75264]
R3 bpmp;Intel® Centrino® WiMAX 6050 Series;C:\Windows\System32\drivers\bpmp.sys [2011-6-8 174080]
R3 bpusb;Intel® Centrino® WiMAX 6050 Series Function Driver;C:\Windows\System32\drivers\bpusb.sys [2011-6-8 81920]
R3 btmaux;Intel Bluetooth Auxiliary Service;C:\Windows\System32\drivers\btmaux.sys [2010-12-14 58128]
R3 btmhsf;btmhsf;C:\Windows\System32\drivers\btmhsf.sys [2011-11-15 327168]
R3 CtClsFlt;Creative Camera Class Upper Filter Driver;C:\Windows\System32\drivers\CtClsFlt.sys [2011-6-8 175168]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2013-11-20 137648]
R3 iBtFltCoex;iBtFltCoex;C:\Windows\System32\drivers\iBtFltCoex.sys [2011-12-9 60416]
R3 IntcDAud;Intel® Display Audio;C:\Windows\System32\drivers\IntcDAud.sys [2011-6-8 317440]
R3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;C:\Windows\System32\drivers\nusb3hub.sys [2011-6-8 82432]
R3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;C:\Windows\System32\drivers\nusb3xhc.sys [2011-6-8 181760]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2011-6-10 539240]
R3 wdkmd;Intel WiDi KMD;C:\Windows\System32\drivers\WDKMD.sys [2010-12-1 42392]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 SkypeUpdate;Skype Updater;C:\Program Files (x86)\Skype\Updater\Updater.exe [2013-6-21 162408]
S3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);C:\Windows\System32\drivers\ssudbus.sys [2013-8-20 103576]
S3 Impcd;Impcd;C:\Windows\System32\drivers\Impcd.sys [2011-6-8 158976]
S3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe [2010-12-17 340240]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2011-6-8 250984]
S3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);C:\Windows\System32\drivers\ssudmdm.sys [2013-8-20 204568]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\System32\drivers\TsUsbFlt.sys [2011-8-11 59392]
S3 TurboBoost;Intel® Turbo Boost Technology Monitor 2.0;C:\Program Files\Intel\TurboBoost\TurboBoost.exe [2010-11-29 149504]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2012-12-13 54784]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2011-8-11 1255736]
S3 WSDScan;WSD Scan Support via UMB;C:\Windows\System32\drivers\WSDScan.sys [2009-7-13 25088]
S4 IntuitUpdateServiceV4;Intuit Update Service v4;C:\Program Files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [2011-8-25 13672]
S4 RoxMediaDB12OEM;RoxMediaDB12OEM;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [2010-11-25 1116656]
S4 RoxWatch12;Roxio Hard Drive Watcher 12;C:\Program Files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [2010-11-25 219632]
S4 SwitchBoard;Adobe SwitchBoard;C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [2010-2-19 517096]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== File Associations ===============
.
FileExt: .scr: scrfile=NOTEPAD.EXE %1
FileExt: .reg: regfile=NOTEPAD.EXE %1 [UserChoice]
FileExt: .vbe: VBEFile=NOTEPAD.EXE %1
FileExt: .vbs: VBSFile=NOTEPAD.EXE %1
FileExt: .js: JSFile=NOTEPAD.EXE %1
FileExt: .jse: JSEFile=NOTEPAD.EXE %1
FileExt: .wsf: WSFFile=NOTEPAD.EXE %1
.
=============== Created Last 30 ================
.
2013-11-24 19:31:22 439296 ----a-w- C:\Windows\System32\AdpeakProxy64.dll
2013-11-24 19:31:20 338944 ----a-w- C:\Windows\SysWow64\AdpeakProxy.dll
2013-11-23 18:35:11 -------- d-----w- C:\Users\Teresa\AppData\Local\BrowserSafeguard
2013-11-23 18:01:34 -------- d-----w- C:\ProgramData\TubeDimmer
2013-11-23 17:26:50 -------- d-----w- C:\Program Files\Level Quality Watcher
2013-11-23 17:26:01 -------- d-----w- C:\Program Files (x86)\sp
2013-11-23 16:32:05 -------- d-----w- C:\Users\Teresa\AppData\Roaming\com.adobe.formscentral.FormsCentralForAcrobat
2013-11-18 22:22:55 -------- d-----w- C:\Users\Teresa\AppData\Local\VisualBeeExe
2013-11-18 22:22:39 -------- d-----w- C:\ProgramData\VisualBee
2013-11-18 22:22:35 -------- d-----w- C:\Users\Teresa\AppData\Local\emaze
2013-11-18 20:20:58 -------- d-----w- C:\Users\Teresa\Adobe Acrobat XI Pro
2013-11-18 20:18:06 -------- d-----w- C:\Program Files (x86)\Adobe Download Assistant
2013-11-17 19:36:19 858200 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\srtsp64.sys
2013-11-17 19:36:19 590936 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\symnets.sys
2013-11-17 19:36:19 493656 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\SymDS64.sys
2013-11-17 19:36:19 36952 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\srtspx64.sys
2013-11-17 19:36:19 23568 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\SymELAM.sys
2013-11-17 19:36:19 1147480 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\SymEFA64.sys
2013-11-17 19:36:18 264280 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\Ironx64.sys
2013-11-17 19:36:18 162392 ----a-r- C:\Windows\System32\drivers\N360x64\1501000.012\ccSetx64.sys
2013-11-17 19:36:02 -------- d-----w- C:\Windows\System32\drivers\N360x64\1501000.012
2013-11-14 03:45:59 3959808 ----a-w- C:\Windows\System32\jscript9.dll
2013-11-13 16:55:34 1474048 ----a-w- C:\Windows\System32\crypt32.dll
2013-11-08 20:09:41 -------- d-----w- C:\Program Files\iPod
2013-11-08 20:09:40 -------- d-----w- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-11-08 20:09:40 -------- d-----w- C:\Program Files\iTunes
2013-11-08 20:09:40 -------- d-----w- C:\Program Files (x86)\iTunes
2013-10-26 18:47:58 99840 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2013-10-26 18:47:58 7808 ----a-w- C:\Windows\System32\drivers\usbd.sys
2013-10-26 18:47:58 52736 ----a-w- C:\Windows\System32\drivers\usbehci.sys
2013-10-26 18:47:58 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
2013-10-26 18:47:58 325120 ----a-w- C:\Windows\System32\drivers\usbport.sys
2013-10-26 18:47:58 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
2013-10-26 18:47:58 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
.
==================== Find3M  ====================
.
2013-11-23 19:41:00 74703 ----a-w- C:\Windows\SysWow64\mfc45.dat
2013-11-17 21:06:38 71048 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
2013-11-17 21:06:38 692616 ----a-w- C:\Windows\SysWow64\FlashPlayerApp.exe
2013-11-17 19:36:35 177752 ----a-w- C:\Windows\System32\drivers\SYMEVENT64x86.SYS
2013-10-12 08:45:20 2241536 ----a-w- C:\Windows\System32\wininet.dll
2013-10-12 08:43:32 67072 ----a-w- C:\Windows\System32\iesetup.dll
2013-10-12 08:43:32 136704 ----a-w- C:\Windows\System32\iesysprep.dll
2013-10-12 07:03:50 1767936 ----a-w- C:\Windows\SysWow64\wininet.dll
2013-10-12 07:02:33 2877952 ----a-w- C:\Windows\SysWow64\jscript9.dll
2013-10-12 07:02:29 61440 ----a-w- C:\Windows\SysWow64\iesetup.dll
2013-10-12 07:02:29 109056 ----a-w- C:\Windows\SysWow64\iesysprep.dll
2013-10-12 06:35:26 2706432 ----a-w- C:\Windows\System32\mshtml.tlb
2013-10-12 06:08:58 2706432 ----a-w- C:\Windows\SysWow64\mshtml.tlb
2013-10-12 05:44:38 89600 ----a-w- C:\Windows\System32\RegisterIEPKEYs.exe
2013-10-12 05:15:39 71680 ----a-w- C:\Windows\SysWow64\RegisterIEPKEYs.exe
2013-10-12 02:30:42 830464 ----a-w- C:\Windows\System32\nshwfp.dll
2013-10-12 02:29:21 859648 ----a-w- C:\Windows\System32\IKEEXT.DLL
2013-10-12 02:29:08 324096 ----a-w- C:\Windows\System32\FWPUCLNT.DLL
2013-10-12 02:03:08 656896 ----a-w- C:\Windows\SysWow64\nshwfp.dll
2013-10-12 02:01:25 216576 ----a-w- C:\Windows\SysWow64\FWPUCLNT.DLL
2013-10-10 06:09:09 17226632 ----a-w- C:\Windows\SysWow64\FlashPlayerInstaller.exe
2013-10-05 19:57:25 1168384 ----a-w- C:\Windows\SysWow64\crypt32.dll
2013-10-04 02:28:31 190464 ----a-w- C:\Windows\System32\SmartcardCredentialProvider.dll
2013-10-04 02:25:17 197120 ----a-w- C:\Windows\System32\credui.dll
2013-10-04 02:24:49 1930752 ----a-w- C:\Windows\System32\authui.dll
2013-10-04 01:58:50 152576 ----a-w- C:\Windows\SysWow64\SmartcardCredentialProvider.dll
2013-10-04 01:56:25 168960 ----a-w- C:\Windows\SysWow64\credui.dll
2013-10-04 01:56:00 1796096 ----a-w- C:\Windows\SysWow64\authui.dll
2013-10-03 02:23:48 404480 ----a-w- C:\Windows\System32\gdi32.dll
2013-10-03 02:00:44 311808 ----a-w- C:\Windows\SysWow64\gdi32.dll
2013-09-28 01:09:10 497152 ----a-w- C:\Windows\System32\drivers\afd.sys
2013-09-25 02:26:40 95680 ----a-w- C:\Windows\System32\drivers\ksecdd.sys
2013-09-25 02:26:40 154560 ----a-w- C:\Windows\System32\drivers\ksecpkg.sys
2013-09-25 02:23:33 28672 ----a-w- C:\Windows\System32\sspisrv.dll
2013-09-25 02:23:33 135680 ----a-w- C:\Windows\System32\sspicli.dll
2013-09-25 02:23:01 28160 ----a-w- C:\Windows\System32\secur32.dll
2013-09-25 02:22:59 340992 ----a-w- C:\Windows\System32\schannel.dll
2013-09-25 02:21:50 307200 ----a-w- C:\Windows\System32\ncrypt.dll
2013-09-25 02:21:07 1447936 ----a-w- C:\Windows\System32\lsasrv.dll
2013-09-25 01:58:17 96768 ----a-w- C:\Windows\SysWow64\sspicli.dll
2013-09-25 01:57:26 22016 ----a-w- C:\Windows\SysWow64\secur32.dll
2013-09-25 01:57:24 247808 ----a-w- C:\Windows\SysWow64\schannel.dll
2013-09-25 01:56:42 220160 ----a-w- C:\Windows\SysWow64\ncrypt.dll
2013-09-25 01:03:24 30720 ----a-w- C:\Windows\System32\lsass.exe
2013-09-08 02:30:37 1903552 ----a-w- C:\Windows\System32\drivers\tcpip.sys
2013-09-08 02:27:14 327168 ----a-w- C:\Windows\System32\mswsock.dll
2013-09-08 02:03:58 231424 ----a-w- C:\Windows\SysWow64\mswsock.dll
2013-08-29 02:17:48 5549504 ----a-w- C:\Windows\System32\ntoskrnl.exe
2013-08-29 02:16:35 1732032 ----a-w- C:\Windows\System32\ntdll.dll
2013-08-29 02:16:28 243712 ----a-w- C:\Windows\System32\wow64.dll
2013-08-29 02:16:14 859648 ----a-w- C:\Windows\System32\tdh.dll
2013-08-29 02:13:28 878080 ----a-w- C:\Windows\System32\advapi32.dll
2013-08-29 01:51:45 3969472 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2013-08-29 01:51:45 3914176 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2013-08-29 01:50:31 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
2013-08-29 01:50:30 1292192 ----a-w- C:\Windows\SysWow64\ntdll.dll
2013-08-29 01:50:16 619520 ----a-w- C:\Windows\SysWow64\tdh.dll
2013-08-29 01:48:17 640512 ----a-w- C:\Windows\SysWow64\advapi32.dll
2013-08-29 01:48:15 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
2013-08-29 00:49:53 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
2013-08-29 00:49:52 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
2013-08-29 00:49:52 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
2013-08-29 00:49:49 2048 ----a-w- C:\Windows\SysWow64\user.exe
2013-08-28 01:21:06 3155968 ----a-w- C:\Windows\System32\win32k.sys
2013-08-28 01:12:33 461312 ----a-w- C:\Windows\System32\scavengeui.dll
.
============= FINISH: 15:57:41.32 ===============
 

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:12 PM

Posted 24 November 2013 - 08:25 PM


Hello Dawnbreak

I would like to welcome you to the Malware Removal section of the forum.

Around here they call me Gringo and I will be glad to help you with your malware problems.


Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.
NOTE: At the top of your post, click on the "Follow This Topic" Button, make sure that the "Receive notification" box is checked and that it is set to "Instantly" - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.


These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one.

-AdwCleaner-

Please download AdwCleaner by Xplode onto your desktop.
  • Close all open programs and internet browsers.
  • Double click on AdwCleaner.exe to run the tool.
  • Click on Scan.
  • After the scan is complete click on "Clean"
  • Confirm each time with Ok.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the content of that logfile with your next answer.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
-Junkware-Removal-Tool-

Please download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message.
When they are complete let me have the two reports and let me know how things are running.

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 Dawnbreak

Dawnbreak
  • Topic Starter

  • Members
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  • Gender:Female
  • Location:SW USA
  • Local time:09:12 AM

Posted 24 November 2013 - 09:06 PM

Hi, Gringo.

 

I appreciate your help!  This has been quite annoying! :-)  Below are the requested logs.

 

 

# AdwCleaner v3.013 - Report created 24/11/2013 at 18:35:37
# Updated 24/11/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Teresa - TERESA-PC
# Running from : C:\Users\Teresa\Downloads\AdwCleaner.exe
# Option : Clean

***** [ Services ] *****

***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\VisualBee
Folder Deleted : C:\Users\Teresa\AppData\Local\visualbeeexe
Folder Deleted : C:\Users\Teresa\AppData\LocalLow\iac

***** [ Shortcuts ] *****

***** [ Registry ] *****

Key Deleted : HKCU\Software\Classes\iLivid.torrent
Value Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Run [iLivid]
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasapi32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\au__rasmancs
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{0A18A436-2A7A-49F3-A488-30538A2F6323}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{007EFBDF-8A5D-4930-97CC-A4B437CBA777}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{79FB5FC8-44B9-4AF5-BADD-CCE547F953E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{8F0B76E1-4E46-427B-B55B-B90593468AC6}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{8F0B76E1-4E46-427B-B55B-B90593468AC6}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{014DB5FA-EAFB-4592-A95B-F44D3EE87FA9}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{23119123-0854-469D-807A-171568457991}
Key Deleted : HKCU\Software\ilivid
Key Deleted : HKCU\Software\InstalledThirdPartyPrograms
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKCU\Software\AppDataLow\Software\Crossrider
Key Deleted : HKCU\Software\AppDataLow\Software\DynConIE
Key Deleted : HKLM\Software\visualbee
Key Deleted : [x64] HKLM\SOFTWARE\InstalledThirdPartyPrograms

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16736

-\\ Google Chrome v

[ File : C:\Users\Teresa\AppData\Local\Google\Chrome\User Data\Default\preferences ]

*************************

AdwCleaner[R0].txt - [2804 octets] - [24/11/2013 18:31:22]
AdwCleaner[S0].txt - [2391 octets] - [24/11/2013 18:35:37]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [2451 octets] ##########

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 6.0.8 (11.05.2013:1)
OS: Windows 7 Home Premium x64
Ran by Teresa on Sun 11/24/2013 at 18:46:29.88
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

 

~~~ Services

 

~~~ Registry Values

 

~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{b0441a0e-a49a-4e16-afc1-74ecced1921f}

 

~~~ Files

Successfully deleted: [File] "C:\users\default user\start menu\programs\startup\best buy pc app.lnk"

 

~~~ Folders

Successfully deleted: [Folder] "C:\ProgramData\best buy pc app"
Successfully deleted: [Folder] "C:\ProgramData\big fish"
Successfully deleted: [Folder] "C:\ProgramData\big fish games"
Successfully deleted: [Folder] "C:\Users\Teresa\AppData\Roaming\big fish games"
Successfully deleted: [Folder] "C:\Users\Teresa\appdata\local\big fish"
Successfully deleted: [Folder] "C:\Users\Teresa\appdata\local\browsersafeguard"

 

~~~ Event Viewer Logs were cleared

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 11/24/2013 at 18:52:51.86
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~



#4 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Gender:Male
  • Location:Puerto rico
  • Local time:12:12 PM

Posted 24 November 2013 - 11:06 PM


Hello Dawnbreak

I Would like you to do the following.

Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?
Gringo
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#5 Dawnbreak

Dawnbreak
  • Topic Starter

  • Members
  • 8 posts
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  • Local time:09:12 AM

Posted 25 November 2013 - 01:16 AM

Hi, Gringo.

 

Below is the log from ComboFix.  I spent some time after running the program browsing around and had a few ads pop up but not with the frequency or space utilization I was seeing before.  Are you seeing anything else needing fixing within the log?  Thank you again for all your help!!

 

 

ComboFix 13-11-23.02 - Teresa 11/24/2013  22:13:46.1.4 - x64
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.8106.6104 [GMT -7:00]
Running from: c:\users\Teresa\Downloads\ComboFix.exe
AV: Norton 360 Premier Edition *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton 360 Premier Edition *Disabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton 360 Premier Edition *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
(((((((((((((((((((((((((((((((((((((((   Other Deletions   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\programdata\Roaming
c:\windows\SysWow64\FlashPlayerApp.exe
.
.
(((((((((((((((((((((((((((((((((((((((   Drivers/Services   )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
-------\Service_Level Quality Watcher
.
.
(((((((((((((((((((((((((   Files Created from 2013-10-25 to 2013-11-25  )))))))))))))))))))))))))))))))
.
.
2013-11-25 01:46 . 2013-11-25 01:46 -------- d-----w- c:\windows\ERUNT
2013-11-25 01:31 . 2013-11-25 01:40 -------- d-----w- C:\AdwCleaner
2013-11-24 19:31 . 2013-10-16 17:18 439296 ----a-w- c:\windows\system32\AdpeakProxy64.dll
2013-11-24 19:31 . 2013-10-16 17:18 338944 ----a-w- c:\windows\SysWow64\AdpeakProxy.dll
2013-11-23 18:01 . 2013-11-23 18:01 -------- d-----w- c:\programdata\TubeDimmer
2013-11-23 17:26 . 2013-11-23 17:26 -------- d-----w- c:\program files\Level Quality Watcher
2013-11-23 17:26 . 2013-11-23 17:26 -------- d-----w- c:\program files (x86)\sp
2013-11-23 16:32 . 2013-11-23 16:32 -------- d-----w- c:\users\Teresa\AppData\Roaming\com.adobe.formscentral.FormsCentralForAcrobat
2013-11-18 22:51 . 2013-11-18 22:51 -------- d-----w- c:\program files\WinRAR
2013-11-18 22:22 . 2013-11-18 22:22 -------- d-----w- c:\users\Teresa\AppData\Local\emaze
2013-11-18 20:20 . 2013-11-18 20:25 -------- d-----w- c:\users\Teresa\Adobe Acrobat XI Pro
2013-11-18 20:18 . 2013-11-18 20:18 -------- d-----w- c:\program files (x86)\Adobe Download Assistant
2013-11-17 19:36 . 2013-11-18 03:30 -------- d-----w- c:\windows\system32\drivers\N360x64\1501000.012
2013-11-14 03:45 . 2013-10-12 08:43 3959808 ----a-w- c:\windows\system32\jscript9.dll
2013-11-13 16:55 . 2013-10-05 20:25 1474048 ----a-w- c:\windows\system32\crypt32.dll
2013-11-08 20:09 . 2013-11-08 20:09 -------- d-----w- c:\program files\iPod
2013-11-08 20:09 . 2013-11-08 20:10 -------- d-----w- c:\programdata\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-11-08 20:09 . 2013-11-08 20:10 -------- d-----w- c:\program files\iTunes
2013-11-08 20:09 . 2013-11-08 20:10 -------- d-----w- c:\program files (x86)\iTunes
2013-10-26 18:47 . 2013-09-04 12:12 343040 ----a-w- c:\windows\system32\drivers\usbhub.sys
2013-10-26 18:47 . 2013-09-04 12:11 325120 ----a-w- c:\windows\system32\drivers\usbport.sys
2013-10-26 18:47 . 2013-09-04 12:11 99840 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2013-10-26 18:47 . 2013-09-04 12:11 52736 ----a-w- c:\windows\system32\drivers\usbehci.sys
2013-10-26 18:47 . 2013-09-04 12:11 30720 ----a-w- c:\windows\system32\drivers\usbuhci.sys
2013-10-26 18:47 . 2013-09-04 12:11 25600 ----a-w- c:\windows\system32\drivers\usbohci.sys
2013-10-26 18:47 . 2013-09-04 12:11 7808 ----a-w- c:\windows\system32\drivers\usbd.sys
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-11-23 19:41 . 2012-07-31 01:52 74703 ----a-w- c:\windows\SysWow64\mfc45.dat
2013-11-17 21:06 . 2011-08-21 05:26 71048 ----a-w- c:\windows\SysWow64\FlashPlayerCPLApp.cpl
2013-11-17 19:36 . 2012-07-11 03:05 177752 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
2013-11-14 03:38 . 2011-08-12 04:28 82896128 ----a-w- c:\windows\system32\MRT.exe
2013-10-10 06:09 . 2013-09-19 23:09 17226632 ----a-w- c:\windows\SysWow64\FlashPlayerInstaller.exe
2013-09-08 02:30 . 2013-10-11 00:23 1903552 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-09-08 02:27 . 2013-10-11 00:23 327168 ----a-w- c:\windows\system32\mswsock.dll
2013-09-08 02:03 . 2013-10-11 00:23 231424 ----a-w- c:\windows\SysWow64\mswsock.dll
2013-08-29 02:17 . 2013-10-11 00:23 5549504 ----a-w- c:\windows\system32\ntoskrnl.exe
2013-08-29 02:16 . 2013-10-11 00:23 1732032 ----a-w- c:\windows\system32\ntdll.dll
2013-08-29 02:16 . 2013-10-11 00:23 243712 ----a-w- c:\windows\system32\wow64.dll
2013-08-29 02:16 . 2013-10-11 00:23 859648 ----a-w- c:\windows\system32\tdh.dll
2013-08-29 02:13 . 2013-10-11 00:23 878080 ----a-w- c:\windows\system32\advapi32.dll
2013-08-29 01:51 . 2013-10-11 00:23 3969472 ----a-w- c:\windows\SysWow64\ntkrnlpa.exe
2013-08-29 01:51 . 2013-10-11 00:23 3914176 ----a-w- c:\windows\SysWow64\ntoskrnl.exe
2013-08-29 01:50 . 2013-10-11 00:23 5120 ----a-w- c:\windows\SysWow64\wow32.dll
2013-08-29 01:50 . 2013-10-11 00:23 1292192 ----a-w- c:\windows\SysWow64\ntdll.dll
2013-08-29 01:50 . 2013-10-11 00:23 619520 ----a-w- c:\windows\SysWow64\tdh.dll
2013-08-29 01:48 . 2013-10-11 00:23 640512 ----a-w- c:\windows\SysWow64\advapi32.dll
2013-08-29 01:48 . 2013-10-11 00:23 44032 ----a-w- c:\windows\apppatch\acwow64.dll
2013-08-29 00:49 . 2013-10-11 00:23 25600 ----a-w- c:\windows\SysWow64\setup16.exe
2013-08-29 00:49 . 2013-10-11 00:23 7680 ----a-w- c:\windows\SysWow64\instnm.exe
2013-08-29 00:49 . 2013-10-11 00:23 14336 ----a-w- c:\windows\SysWow64\ntvdm64.dll
2013-08-29 00:49 . 2013-10-11 00:23 2048 ----a-w- c:\windows\SysWow64\user.exe
2013-08-28 01:21 . 2013-10-11 00:23 3155968 ----a-w- c:\windows\system32\win32k.sys
2013-08-28 01:12 . 2013-10-11 00:22 461312 ----a-w- c:\windows\system32\scavengeui.dll
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1475584]
"SpybotSD TeaTimer"="c:\program files (x86)\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
"CAHeadless"="c:\program files (x86)\Adobe\Elements 10 Organizer\CAHeadless\ElementsAutoAnalyzer.exe" [2011-09-15 835224]
"GoogleDriveSync"="c:\program files (x86)\Google\Drive\googledrivesync.exe" [2013-09-26 20133824]
"GoogleChromeAutoLaunch_CAD117E250D09666E1B69FB66CE31409"="c:\users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe" [2013-11-14 863184]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-04-22 59720]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2013-05-01 421888]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2013-11-02 152392]
"Acrobat Assistant 8.0"="c:\program files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe" [2012-09-24 3477640]
.
c:\users\Teresa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2010 Screen Clipper and Launcher.lnk - c:\program files (x86)\Microsoft Office\Office14\ONENOTEM.EXE /tsr [2013-6-25 228552]
.
c:\users\Teresa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\AutorunsDisabled\
curseclientstartup.ccip [2011-9-16 0]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"aux1"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ    \0
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 Bluetooth Media Service;Bluetooth Media Service;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe [x]
R3 BTCFilterService;USB Networking Driver Filter Service;c:\windows\system32\DRIVERS\motfilt.sys;c:\windows\SYSNATIVE\DRIVERS\motfilt.sys [x]
R3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\DRIVERS\ssudbus.sys;c:\windows\SYSNATIVE\DRIVERS\ssudbus.sys [x]
R3 Impcd;Impcd;c:\windows\system32\DRIVERS\Impcd.sys;c:\windows\SYSNATIVE\DRIVERS\Impcd.sys [x]
R3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\DRIVERS\motccgp.sys;c:\windows\SYSNATIVE\DRIVERS\motccgp.sys [x]
R3 motccgpfl;MotCcgpFlService;c:\windows\system32\DRIVERS\motccgpfl.sys;c:\windows\SYSNATIVE\DRIVERS\motccgpfl.sys [x]
R3 Motousbnet;Motorola USB Networking Driver Service;c:\windows\system32\DRIVERS\Motousbnet.sys;c:\windows\SYSNATIVE\DRIVERS\Motousbnet.sys [x]
R3 motusbdevice;Motorola USB Dev Driver;c:\windows\system32\DRIVERS\motusbdevice.sys;c:\windows\SYSNATIVE\DRIVERS\motusbdevice.sys [x]
R3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe [x]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
R3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);c:\windows\system32\DRIVERS\ssudmdm.sys;c:\windows\SYSNATIVE\DRIVERS\ssudmdm.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TurboBoost;Intel® Turbo Boost Technology Monitor 2.0;c:\program files\Intel\TurboBoost\TurboBoost.exe;c:\program files\Intel\TurboBoost\TurboBoost.exe [x]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys;c:\windows\SYSNATIVE\Drivers\usbaapl64.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys;c:\windows\SYSNATIVE\drivers\WSDScan.sys [x]
R4 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe;c:\program files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [x]
R4 RoxMediaDB12OEM;RoxMediaDB12OEM;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [x]
R4 RoxWatch12;Roxio Hard Drive Watcher 12;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [x]
R4 SwitchBoard;Adobe SwitchBoard;c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe;c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys;c:\windows\SYSNATIVE\Drivers\PxHlpa64.sys [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\1501000.012\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\1501000.012\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMEFA64.SYS [x]
S1 BHDrvx64;BHDrvx64;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\BASHDefs\20131114.001\BHDrvx64.sys;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\BASHDefs\20131114.001\BHDrvx64.sys [x]
S1 ccSet_N360;N360 Settings Manager;c:\windows\system32\drivers\N360x64\1501000.012\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\ccSetx64.sys [x]
S1 IDSVia64;IDSVia64;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\IPSDefs\20131122.001\IDSvia64.sys;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\IPSDefs\20131122.001\IDSvia64.sys [x]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\1501000.012\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\Ironx64.SYS [x]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS;c:\windows\SYSNATIVE\Drivers\N360x64\1501000.012\SYMNETS.SYS [x]
S2 AdobeActiveFileMonitor10.0;Adobe Active File Monitor V10;c:\program files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsFileAgent.exe;c:\program files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsFileAgent.exe [x]
S2 AERTFilters;Andrea RT Filters Service;c:\program files\Realtek\Audio\HDA\AERTSr64.exe;c:\program files\Realtek\Audio\HDA\AERTSr64.exe [x]
S2 Bluetooth Device Monitor;Bluetooth Device Monitor;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe [x]
S2 Bluetooth OBEX Service;Bluetooth OBEX Service;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe [x]
S2 DMAgent;Intel® PROSet/Wireless WiMAX Red Bend Device Management Service;c:\program files\Intel\WiMAX\Bin\DMAgent.exe;c:\program files\Intel\WiMAX\Bin\DMAgent.exe [x]
S2 N360;Norton 360;c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe;c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe [x]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files (x86)\Spybot - Search & Destroy\SDWinSec.exe;c:\program files (x86)\Spybot - Search & Destroy\SDWinSec.exe [x]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [x]
S2 TurboB;Turbo Boost UI Monitor driver;c:\windows\system32\DRIVERS\TurboB.sys;c:\windows\SYSNATIVE\DRIVERS\TurboB.sys [x]
S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S2 WiMAXAppSrv;Intel® PROSet/Wireless WiMAX Service;c:\program files\Intel\WiMAX\Bin\AppSrv.exe;c:\program files\Intel\WiMAX\Bin\AppSrv.exe [x]
S3 bpenum;Intel® Centrino® WiMAX Enumerator;c:\windows\system32\DRIVERS\bpenum.sys;c:\windows\SYSNATIVE\DRIVERS\bpenum.sys [x]
S3 bpmp;Intel® Centrino® WiMAX 6050 Series;c:\windows\system32\DRIVERS\bpmp.sys;c:\windows\SYSNATIVE\DRIVERS\bpmp.sys [x]
S3 bpusb;Intel® Centrino® WiMAX 6050 Series Function Driver;c:\windows\system32\Drivers\bpusb.sys;c:\windows\SYSNATIVE\Drivers\bpusb.sys [x]
S3 btmaux;Intel Bluetooth Auxiliary Service;c:\windows\system32\DRIVERS\btmaux.sys;c:\windows\SYSNATIVE\DRIVERS\btmaux.sys [x]
S3 btmhsf;btmhsf;c:\windows\system32\DRIVERS\btmhsf.sys;c:\windows\SYSNATIVE\DRIVERS\btmhsf.sys [x]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys;c:\windows\SYSNATIVE\DRIVERS\CtClsFlt.sys [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 iBtFltCoex;iBtFltCoex;c:\windows\system32\DRIVERS\iBtFltCoex.sys;c:\windows\SYSNATIVE\DRIVERS\iBtFltCoex.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;c:\windows\system32\DRIVERS\nusb3hub.sys;c:\windows\SYSNATIVE\DRIVERS\nusb3hub.sys [x]
S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;c:\windows\system32\DRIVERS\nusb3xhc.sys;c:\windows\SYSNATIVE\DRIVERS\nusb3xhc.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
S3 wdkmd;Intel WiDi KMD;c:\windows\system32\DRIVERS\WDKMD.sys;c:\windows\SYSNATIVE\DRIVERS\WDKMD.sys [x]
.
.
Contents of the 'Scheduled Tasks' folder
.
2013-11-25 c:\windows\Tasks\Adobe Flash Player Updater.job
- c:\windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe [2012-04-03 21:06]
.
2013-11-25 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-02-17 05:10]
.
2013-11-25 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-02-17 05:10]
.
2013-11-25 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-994847369-3532516616-1101803942-1001Core.job
- c:\users\Teresa\AppData\Local\Google\Update\GoogleUpdate.exe [2012-09-24 02:52]
.
2013-11-25 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-994847369-3532516616-1101803942-1001UA.job
- c:\users\Teresa\AppData\Local\Google\Update\GoogleUpdate.exe [2012-09-24 02:52]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveBlacklistedOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D42}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D42}]
2013-09-26 00:37 778704 ----a-w- c:\program files (x86)\Google\Drive\googledrivesync64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedEditOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}"
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}]
2013-09-26 00:37 778704 ----a-w- c:\program files (x86)\Google\Drive\googledrivesync64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedEditOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}"
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}]
2013-09-26 00:37 778704 ----a-w- c:\program files (x86)\Google\Drive\googledrivesync64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedViewOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D43}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D43}]
2013-09-26 00:37 778704 ----a-w- c:\program files (x86)\Google\Drive\googledrivesync64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSyncedOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D40}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D40}]
2013-09-26 00:37 778704 ----a-w- c:\program files (x86)\Google\Drive\googledrivesync64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSyncingOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D41}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D41}]
2013-09-26 00:37 778704 ----a-w- c:\program files (x86)\Google\Drive\googledrivesync64.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RTHDVCPL"="c:\program files\Realtek\Audio\HDA\RtkNGUI64.exe" [2010-12-14 6561384]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2011-03-29 608112]
"BTMTrayAgent"="c:\program files (x86)\Intel\Bluetooth\btmshell.dll" [2010-12-14 10222080]
"IntelTBRunOnce"="wscript.exe" [2009-07-14 168960]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-03-30 167960]
"AdobeAAMUpdater-1.0"="c:\program files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2012-09-20 444904]
.
------- Supplementary Scan -------
.
uStart Page = hxxp://yahoo.com/
uInternet Settings,ProxyOverride = <-loopback>
IE: Append Link Target to Existing PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~1\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 192.168.1.1
DPF: {F8FC1530-0608-11DF-2008-0800200C9A66} - hxxps://accessaz.bannerhealth.com/CACHE/sdesktop/install/binaries/instweb.cab
.
.
------- File Associations -------
.
JSEFile=NOTEPAD.EXE %1
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
Wow6432Node-HKCU-Run-MobileAppSync - c:\program files (x86)\Mobile App Sync\D2MClient.exe
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
HKLM_Wow6432Node-ActiveSetup-{2D46B6DC-2207-486B-B523-A557E6D54B47} - start
Toolbar-Locked - (no file)
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\diMaster.dll\" /prefetch:1"
"ImagePath"="\SystemRoot\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS"
"TrustedImagePaths"="c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18;c:\program files (x86)\Norton 360 Premier Edition\Engine64\21.1.0.18"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_152_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\system32\\Macromed\\Flash\\FlashUtil64_11_9_900_152_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_152_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil32_11_9_900_152_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{73C9DFA0-750D-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_152.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.11"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_152.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_152.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash32_11_9_900_152.ocx, 1"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}]
@Denied: (A 2) (Everyone)
@="IFlashBroker5"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Wow6432Node\Interface\{6AE38AE0-750C-11E1-B0C4-0800200C9A66}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\McAfee]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
   00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
------------------------ Other Running Processes ------------------------
.
c:\program files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
c:\program files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
c:\program files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
.
**************************************************************************
.
Completion time: 2013-11-24  22:27:59 - machine was rebooted
ComboFix-quarantined-files.txt  2013-11-25 05:27
.
Pre-Run: 443,830,247,424 bytes free
Post-Run: 443,470,532,608 bytes free
.
- - End Of File - - 43119075A3943C696B859472AA8CECCF
 



#6 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:12 PM

Posted 25 November 2013 - 03:03 PM


Hello Dawnbreak

At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.

:Run CFScript:

Please start by opening Notepad and copy/paste the text in the box into the window:

ClearJavaCache::

Folder::
c:\program files\Level Quality Watcher

File::
c:\windows\system32\AdpeakProxy64.dll
c:\windows\SysWow64\AdpeakProxy.dll
 
Save it to your desktop as CFScript.txt

Referring to the picture above, drag CFScript.txt into ComboFix.exe
CFScriptB-4.gif
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Note 2: If you receive an error "Illegal operation attempted on a registry key that has been marked for deletion." Please restart the computer

"information and logs"
  • In your next post I need the following
    • report from Combofix
    • let me know of any problems you may have had
    • How is the computer doing now after running the script?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:12 PM

Posted 28 November 2013 - 12:33 AM



Hello

48 Hour bump

It has been more than 48 hours since my last post.
  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 Dawnbreak

Dawnbreak
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:SW USA
  • Local time:09:12 AM

Posted 28 November 2013 - 06:29 PM

Hi, Gringo.

 

I apologize for the delay in responding to you.  I had some health issues that kept me in bed.  On a higher note, Happy Thanksgiving!  I definitely still need help.  My husband has been using the computer and Scorpion Saver is back with a vengeance. Also, Norton Identity Safe keeps crashing regardless if he's using IE or Chrome.  I'll run the script you gave me and have the results for you soon.

 

Thanks again,

Dawnbreak



#9 Dawnbreak

Dawnbreak
  • Topic Starter

  • Members
  • 8 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:SW USA
  • Local time:09:12 AM

Posted 28 November 2013 - 08:32 PM

Hi, Gringo.

 

I ran the script you asked me to - twice actually.  The first time I forgot to save the log before closing it.  During the first run, it deleted a bunch of files... having to do with First Level Watch??  The second log is pasted below.  I've noticed since running the script the first time, when I'm typing to reply, there appears to be a lag between my typing and when the letters appear on the screen.  Also, when I open a browser window, a second window opens asking me to download stopzilla or Spyware Defender 4.  Weird.  Thanks!

 

ComboFix 13-11-27.01 - Teresa 11/28/2013  18:15:45.3.4 - x64

Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.8106.6157 [GMT -7:00]
Running from: c:\users\Teresa\Downloads\ComboFix.exe
Command switches used :: c:\users\Teresa\Desktop\CFScript.txt
AV: Norton 360 Premier Edition *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
FW: Norton 360 Premier Edition *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
SP: Norton 360 Premier Edition *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
FILE ::
"c:\windows\system32\AdpeakProxy64.dll"
"c:\windows\SysWow64\AdpeakProxy.dll"
.
.
(((((((((((((((((((((((((   Files Created from 2013-10-28 to 2013-11-29  )))))))))))))))))))))))))))))))
.
.
2013-11-29 01:21 . 2013-11-29 01:21 -------- d-----w- c:\users\Default\AppData\Local\temp
2013-11-27 04:48 . 2013-11-27 04:48 -------- d-----w- c:\users\Teresa\AppData\Roaming\chc
2013-11-27 04:45 . 2013-11-27 04:45 -------- d-----w- c:\users\Teresa\AppData\Roaming\PDAppFlex
2013-11-25 01:46 . 2013-11-25 01:46 -------- d-----w- c:\windows\ERUNT
2013-11-25 01:31 . 2013-11-25 01:40 -------- d-----w- C:\AdwCleaner
2013-11-23 18:01 . 2013-11-23 18:01 -------- d-----w- c:\programdata\TubeDimmer
2013-11-23 17:26 . 2013-11-23 17:26 -------- d-----w- c:\program files (x86)\sp
2013-11-23 16:32 . 2013-11-23 16:32 -------- d-----w- c:\users\Teresa\AppData\Roaming\com.adobe.formscentral.FormsCentralForAcrobat
2013-11-18 22:51 . 2013-11-18 22:51 -------- d-----w- c:\program files\WinRAR
2013-11-18 22:22 . 2013-11-18 22:22 -------- d-----w- c:\users\Teresa\AppData\Local\emaze
2013-11-18 20:20 . 2013-11-18 20:25 -------- d-----w- c:\users\Teresa\Adobe Acrobat XI Pro
2013-11-18 20:18 . 2013-11-18 20:18 -------- d-----w- c:\program files (x86)\Adobe Download Assistant
2013-11-17 19:36 . 2013-11-27 00:36 -------- d-----w- c:\windows\system32\drivers\N360x64\1501000.012
2013-11-14 03:45 . 2013-10-12 08:43 3959808 ----a-w- c:\windows\system32\jscript9.dll
2013-11-13 16:55 . 2013-10-05 20:25 1474048 ----a-w- c:\windows\system32\crypt32.dll
2013-11-08 20:09 . 2013-11-08 20:09 -------- d-----w- c:\program files\iPod
2013-11-08 20:09 . 2013-11-08 20:10 -------- d-----w- c:\programdata\34BE82C4-E596-4e99-A191-52C6199EBF69
2013-11-08 20:09 . 2013-11-08 20:10 -------- d-----w- c:\program files\iTunes
2013-11-08 20:09 . 2013-11-08 20:10 -------- d-----w- c:\program files (x86)\iTunes
.
.
.
((((((((((((((((((((((((((((((((((((((((   Find3M Report   ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2013-11-23 19:41 . 2012-07-31 01:52 74703 ----a-w- c:\windows\SysWow64\mfc45.dat
2013-11-17 19:36 . 2012-07-11 03:05 177752 ----a-w- c:\windows\system32\drivers\SYMEVENT64x86.SYS
2013-11-14 03:38 . 2011-08-12 04:28 82896128 ----a-w- c:\windows\system32\MRT.exe
2013-10-10 06:09 . 2013-09-19 23:09 17226632 ----a-w- c:\windows\SysWow64\FlashPlayerInstaller.exe
2013-09-08 02:30 . 2013-10-11 00:23 1903552 ----a-w- c:\windows\system32\drivers\tcpip.sys
2013-09-08 02:27 . 2013-10-11 00:23 327168 ----a-w- c:\windows\system32\mswsock.dll
2013-09-08 02:03 . 2013-10-11 00:23 231424 ----a-w- c:\windows\SysWow64\mswsock.dll
2013-09-04 12:12 . 2013-10-26 18:47 343040 ----a-w- c:\windows\system32\drivers\usbhub.sys
2013-09-04 12:11 . 2013-10-26 18:47 325120 ----a-w- c:\windows\system32\drivers\usbport.sys
2013-09-04 12:11 . 2013-10-26 18:47 99840 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2013-09-04 12:11 . 2013-10-26 18:47 52736 ----a-w- c:\windows\system32\drivers\usbehci.sys
2013-09-04 12:11 . 2013-10-26 18:47 30720 ----a-w- c:\windows\system32\drivers\usbuhci.sys
2013-09-04 12:11 . 2013-10-26 18:47 25600 ----a-w- c:\windows\system32\drivers\usbohci.sys
2013-09-04 12:11 . 2013-10-26 18:47 7808 ----a-w- c:\windows\system32\drivers\usbd.sys
.
.
(((((((((((((((((((((((((((((((((((((   Reg Loading Points   ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown 
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"Sidebar"="c:\program files\Windows Sidebar\sidebar.exe" [2010-11-20 1475584]
"SpybotSD TeaTimer"="c:\program files (x86)\Spybot - Search & Destroy\TeaTimer.exe" [2009-03-05 2260480]
"CAHeadless"="c:\program files (x86)\Adobe\Elements 10 Organizer\CAHeadless\ElementsAutoAnalyzer.exe" [2011-09-15 835224]
"GoogleDriveSync"="c:\program files (x86)\Google\Drive\googledrivesync.exe" [2013-09-26 20133824]
"GoogleChromeAutoLaunch_CAD117E250D09666E1B69FB66CE31409"="c:\users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe" [2013-11-14 863184]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2013-04-04 958576]
"APSDaemon"="c:\program files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe" [2013-04-22 59720]
"QuickTime Task"="c:\program files (x86)\QuickTime\QTTask.exe" [2013-05-01 421888]
"iTunesHelper"="c:\program files (x86)\iTunes\iTunesHelper.exe" [2013-11-02 152392]
"Acrobat Assistant 8.0"="c:\program files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe" [2012-09-24 3477640]
.
c:\users\Teresa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2010 Screen Clipper and Launcher.lnk - c:\program files (x86)\Microsoft Office\Office14\ONENOTEM.EXE /tsr [2013-6-25 228552]
.
c:\users\Teresa\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\AutorunsDisabled\
curseclientstartup.ccip [2011-9-16 0]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\windows]
"LoadAppInit_DLLs"=1 (0x1)
.
[HKEY_LOCAL_MACHINE\software\wow6432node\microsoft\windows nt\currentversion\drivers32]
"aux1"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\system\currentcontrolset\control\session manager]
BootExecute REG_MULTI_SZ   \0
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
R2 Bluetooth OBEX Service;Bluetooth OBEX Service;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe;c:\program files (x86)\Intel\Bluetooth\obexsrv.exe [x]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [x]
R2 SkypeUpdate;Skype Updater;c:\program files (x86)\Skype\Updater\Updater.exe;c:\program files (x86)\Skype\Updater\Updater.exe [x]
R3 Bluetooth Media Service;Bluetooth Media Service;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe;c:\program files (x86)\Intel\Bluetooth\mediasrv.exe [x]
R3 BTCFilterService;USB Networking Driver Filter Service;c:\windows\system32\DRIVERS\motfilt.sys;c:\windows\SYSNATIVE\DRIVERS\motfilt.sys [x]
R3 dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.);c:\windows\system32\DRIVERS\ssudbus.sys;c:\windows\SYSNATIVE\DRIVERS\ssudbus.sys [x]
R3 Impcd;Impcd;c:\windows\system32\DRIVERS\Impcd.sys;c:\windows\SYSNATIVE\DRIVERS\Impcd.sys [x]
R3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\DRIVERS\motccgp.sys;c:\windows\SYSNATIVE\DRIVERS\motccgp.sys [x]
R3 motccgpfl;MotCcgpFlService;c:\windows\system32\DRIVERS\motccgpfl.sys;c:\windows\SYSNATIVE\DRIVERS\motccgpfl.sys [x]
R3 Motousbnet;Motorola USB Networking Driver Service;c:\windows\system32\DRIVERS\Motousbnet.sys;c:\windows\SYSNATIVE\DRIVERS\Motousbnet.sys [x]
R3 motusbdevice;Motorola USB Dev Driver;c:\windows\system32\DRIVERS\motusbdevice.sys;c:\windows\SYSNATIVE\DRIVERS\motusbdevice.sys [x]
R3 MyWiFiDHCPDNS;Wireless PAN DHCP Server;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe;c:\program files\Intel\WiFi\bin\PanDhcpDns.exe [x]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;c:\windows\system32\Drivers\RtsUStor.sys;c:\windows\SYSNATIVE\Drivers\RtsUStor.sys [x]
R3 ssudmdm;SAMSUNG  Mobile USB Modem Drivers (DEVGURU Ver.);c:\windows\system32\DRIVERS\ssudmdm.sys;c:\windows\SYSNATIVE\DRIVERS\ssudmdm.sys [x]
R3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\tsusbflt.sys;c:\windows\SYSNATIVE\drivers\tsusbflt.sys [x]
R3 TurboBoost;Intel® Turbo Boost Technology Monitor 2.0;c:\program files\Intel\TurboBoost\TurboBoost.exe;c:\program files\Intel\TurboBoost\TurboBoost.exe [x]
R3 USBAAPL64;Apple Mobile USB Driver;c:\windows\system32\Drivers\usbaapl64.sys;c:\windows\SYSNATIVE\Drivers\usbaapl64.sys [x]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe;c:\windows\SYSNATIVE\Wat\WatAdminSvc.exe [x]
R3 WSDScan;WSD Scan Support via UMB;c:\windows\system32\drivers\WSDScan.sys;c:\windows\SYSNATIVE\drivers\WSDScan.sys [x]
R4 IntuitUpdateServiceV4;Intuit Update Service v4;c:\program files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe;c:\program files (x86)\Common Files\Intuit\Update Service v4\IntuitUpdateService.exe [x]
R4 RoxMediaDB12OEM;RoxMediaDB12OEM;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxMediaDB12OEM.exe [x]
R4 RoxWatch12;Roxio Hard Drive Watcher 12;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe;c:\program files (x86)\Common Files\Roxio Shared\OEM\12.0\SharedCOM\RoxWatch12OEM.exe [x]
R4 SwitchBoard;Adobe SwitchBoard;c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe;c:\program files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe [x]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe;c:\program files\Windows Live\Mesh\wlcrasvc.exe [x]
S0 PxHlpa64;PxHlpa64;c:\windows\System32\Drivers\PxHlpa64.sys;c:\windows\SYSNATIVE\Drivers\PxHlpa64.sys [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\N360x64\1501000.012\SYMDS64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMDS64.SYS [x]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\N360x64\1501000.012\SYMEFA64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\SYMEFA64.SYS [x]
S1 BHDrvx64;BHDrvx64;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\BASHDefs\20131114.001\BHDrvx64.sys;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\BASHDefs\20131114.001\BHDrvx64.sys [x]
S1 ccSet_N360;N360 Settings Manager;c:\windows\system32\drivers\N360x64\1501000.012\ccSetx64.sys;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\ccSetx64.sys [x]
S1 IDSVia64;IDSVia64;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\IPSDefs\20131127.001\IDSvia64.sys;c:\program files (x86)\Norton 360 Premier Edition\NortonData\21.1.0.18\Definitions\IPSDefs\20131127.001\IDSvia64.sys [x]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\N360x64\1501000.012\Ironx64.SYS;c:\windows\SYSNATIVE\drivers\N360x64\1501000.012\Ironx64.SYS [x]
S1 SymNetS;Symantec Network Security WFP Driver;c:\windows\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS;c:\windows\SYSNATIVE\Drivers\N360x64\1501000.012\SYMNETS.SYS [x]
S2 AdobeActiveFileMonitor10.0;Adobe Active File Monitor V10;c:\program files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsFileAgent.exe;c:\program files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsFileAgent.exe [x]
S2 AERTFilters;Andrea RT Filters Service;c:\program files\Realtek\Audio\HDA\AERTSr64.exe;c:\program files\Realtek\Audio\HDA\AERTSr64.exe [x]
S2 Bluetooth Device Monitor;Bluetooth Device Monitor;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe;c:\program files (x86)\Intel\Bluetooth\devmonsrv.exe [x]
S2 DMAgent;Intel® PROSet/Wireless WiMAX Red Bend Device Management Service;c:\program files\Intel\WiMAX\Bin\DMAgent.exe;c:\program files\Intel\WiMAX\Bin\DMAgent.exe [x]
S2 N360;Norton 360;c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe;c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe [x]
S2 SBSDWSCService;SBSD Security Center Service;c:\program files (x86)\Spybot - Search & Destroy\SDWinSec.exe;c:\program files (x86)\Spybot - Search & Destroy\SDWinSec.exe [x]
S2 SftService;SoftThinks Agent Service;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE;c:\program files (x86)\Dell DataSafe Local Backup\sftservice.EXE [x]
S2 TurboB;Turbo Boost UI Monitor driver;c:\windows\system32\DRIVERS\TurboB.sys;c:\windows\SYSNATIVE\DRIVERS\TurboB.sys [x]
S2 UNS;Intel® Management and Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [x]
S2 WiMAXAppSrv;Intel® PROSet/Wireless WiMAX Service;c:\program files\Intel\WiMAX\Bin\AppSrv.exe;c:\program files\Intel\WiMAX\Bin\AppSrv.exe [x]
S3 bpenum;Intel® Centrino® WiMAX Enumerator;c:\windows\system32\DRIVERS\bpenum.sys;c:\windows\SYSNATIVE\DRIVERS\bpenum.sys [x]
S3 bpmp;Intel® Centrino® WiMAX 6050 Series;c:\windows\system32\DRIVERS\bpmp.sys;c:\windows\SYSNATIVE\DRIVERS\bpmp.sys [x]
S3 bpusb;Intel® Centrino® WiMAX 6050 Series Function Driver;c:\windows\system32\Drivers\bpusb.sys;c:\windows\SYSNATIVE\Drivers\bpusb.sys [x]
S3 btmaux;Intel Bluetooth Auxiliary Service;c:\windows\system32\DRIVERS\btmaux.sys;c:\windows\SYSNATIVE\DRIVERS\btmaux.sys [x]
S3 btmhsf;btmhsf;c:\windows\system32\DRIVERS\btmhsf.sys;c:\windows\SYSNATIVE\DRIVERS\btmhsf.sys [x]
S3 CtClsFlt;Creative Camera Class Upper Filter Driver;c:\windows\system32\DRIVERS\CtClsFlt.sys;c:\windows\SYSNATIVE\DRIVERS\CtClsFlt.sys [x]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys;c:\program files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [x]
S3 iBtFltCoex;iBtFltCoex;c:\windows\system32\DRIVERS\iBtFltCoex.sys;c:\windows\SYSNATIVE\DRIVERS\iBtFltCoex.sys [x]
S3 IntcDAud;Intel® Display Audio;c:\windows\system32\DRIVERS\IntcDAud.sys;c:\windows\SYSNATIVE\DRIVERS\IntcDAud.sys [x]
S3 nusb3hub;Renesas Electronics USB 3.0 Hub Driver;c:\windows\system32\DRIVERS\nusb3hub.sys;c:\windows\SYSNATIVE\DRIVERS\nusb3hub.sys [x]
S3 nusb3xhc;Renesas Electronics USB 3.0 Host Controller Driver;c:\windows\system32\DRIVERS\nusb3xhc.sys;c:\windows\SYSNATIVE\DRIVERS\nusb3xhc.sys [x]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys;c:\windows\SYSNATIVE\DRIVERS\Rt64win7.sys [x]
S3 wdkmd;Intel WiDi KMD;c:\windows\system32\DRIVERS\WDKMD.sys;c:\windows\SYSNATIVE\DRIVERS\WDKMD.sys [x]
.
.
Contents of the 'Scheduled Tasks' folder
.
2013-11-28 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-02-17 05:10]
.
2013-11-29 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2013-02-17 05:10]
.
2013-11-28 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-994847369-3532516616-1101803942-1001Core.job
- c:\users\Teresa\AppData\Local\Google\Update\GoogleUpdate.exe [2012-09-24 02:52]
.
2013-11-29 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-994847369-3532516616-1101803942-1001UA.job
- c:\users\Teresa\AppData\Local\Google\Update\GoogleUpdate.exe [2012-09-24 02:52]
.
.
--------- X64 Entries -----------
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveBlacklistedOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D42}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D42}]
2013-09-26 00:37 778704 ----a-w- c:\program files (x86)\Google\Drive\googledrivesync64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedEditOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}"
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}]
2013-09-26 00:37 778704 ----a-w- c:\program files (x86)\Google\Drive\googledrivesync64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedEditOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}"
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D44}]
2013-09-26 00:37 778704 ----a-w- c:\program files (x86)\Google\Drive\googledrivesync64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSharedViewOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D43}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D43}]
2013-09-26 00:37 778704 ----a-w- c:\program files (x86)\Google\Drive\googledrivesync64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSyncedOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D40}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D40}]
2013-09-26 00:37 778704 ----a-w- c:\program files (x86)\Google\Drive\googledrivesync64.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\GDriveSyncingOverlay]
@="{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D41}"
[HKEY_CLASSES_ROOT\CLSID\{81539FE6-33C7-4CE7-90C7-1C7B8F2F2D41}]
2013-09-26 00:37 778704 ----a-w- c:\program files (x86)\Google\Drive\googledrivesync64.dll
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RTHDVCPL"="c:\program files\Realtek\Audio\HDA\RtkNGUI64.exe" [2010-12-14 6561384]
"Apoint"="c:\program files\DellTPad\Apoint.exe" [2011-03-29 608112]
"BTMTrayAgent"="c:\program files (x86)\Intel\Bluetooth\btmshell.dll" [2010-12-14 10222080]
"IntelTBRunOnce"="wscript.exe" [2009-07-14 168960]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2011-03-30 167960]
"AdobeAAMUpdater-1.0"="c:\program files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe" [2012-09-20 444904]
.
------- Supplementary Scan -------
.
uStart Page = hxxp://yahoo.com/
uInternet Settings,ProxyOverride = <-loopback>
IE: Append Link Target to Existing PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
IE: Append to Existing PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppend.html
IE: Convert Link Target to Adobe PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
IE: Convert to Adobe PDF - c:\program files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECapture.html
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~1\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - c:\progra~2\MICROS~1\Office14\ONBttnIE.dll/105
TCP: DhcpNameServer = 192.168.1.1
DPF: {F8FC1530-0608-11DF-2008-0800200C9A66} - hxxps://accessaz.bannerhealth.com/CACHE/sdesktop/install/binaries/instweb.cab
.
- - - - ORPHANS REMOVED - - - -
.
Toolbar-Locked - (no file)
Wow6432Node-HKLM-Run-<NO NAME> - (no file)
.
.
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\services\N360]
"ImagePath"="\"c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe\" /s \"N360\" /m \"c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\diMaster.dll\" /prefetch:1"
"ImagePath"="\SystemRoot\System32\Drivers\N360x64\1501000.012\SYMNETS.SYS"
"TrustedImagePaths"="c:\program files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18;c:\program files (x86)\Norton 360 Premier Edition\Engine64\21.1.0.18"
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SOFTWARE\McAfee]
"SymbolicLinkValue"=hex(6):5c,00,72,00,65,00,67,00,69,00,73,00,74,00,72,00,79,
   00,5c,00,6d,00,61,00,63,00,68,00,69,00,6e,00,65,00,5c,00,53,00,6f,00,66,00,\
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2013-11-28  18:23:31
ComboFix-quarantined-files.txt  2013-11-29 01:23
ComboFix2.txt  2013-11-28 23:55
ComboFix3.txt  2013-11-25 05:28
.
Pre-Run: 441,967,427,584 bytes free
Post-Run: 441,875,480,576 bytes free
.
- - End Of File - - 3F9C04D1570E4A07A5908CABABC0D264


#10 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:12:12 PM

Posted 29 November 2013 - 09:32 AM


Hello

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list.

You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job)
  • Programs to remove

    • Adobe Reader X (10.1.8) MUI
      Java™ 7 Update 5
      JavaFX 2.1.1



Please download and install Revo Uninstaller Free
  • Double click Revo Uninstaller to run it.
  • From the list of programs double click on The Program to remove
  • When prompted if you want to uninstall click Yes.
  • Be sure the Moderate option is selected then click Next.
  • The program will run, If prompted again click Yes
  • when the built-in uninstaller is finished click on Next.
  • Once the program has searched for leftovers click Next.
  • Check/tick the bolded items only on the list then click Delete
  • when prompted click on Yes and then on next.
  • put a check on any folders that are found and select delete
  • when prompted select yes then on next
  • Once done click Finish.
.

Update Adobe reader
  • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

    You can download it from http://www.adobe.com/products/acrobat/readstep2.html
    After installing the latest Adobe Reader, uninstall all previous versions.
    If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.
    • If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

      Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

Install Java:

Please go here to install Java
  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close
Clean Out Temp Files
  • This small application you may want to keep and use once a week to keep the computer clean.

    Download CCleaner from here CCleaner
    • Run the installer to install the application.
    • When it gives you the option to install Yahoo toolbar uncheck the box next to it.
    • Run CCleaner. default settings are fine
    • Click Run Cleaner.
    • Close CCleaner.
Run Malwarebytes

Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.



Download HijackThis
  • Go Here to download HijackThis program
  • Save HijackThis to your desktop.
  • Right Click on Hijackthis and select "Run as Admin" (XP users just need to double click to run)
  • Click on "Do A system scan and save a logfile" (if you do not see "Do A system scan and save a logfile" then click on main menu)
  • copy and paste hijackthis report into the topic
"information and logs"
  • In your next post I need the following
    • Log From MBAM
    • report from Hijackthis
    • let me know of any problems you may have had
    • How is the computer doing now?
Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



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Proud Graduate Of Malware Removal University

#11 Dawnbreak

Dawnbreak
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Posted 29 November 2013 - 04:11 PM

Hi, Gringo!

 

I have to say I liked seeing the CCleaner and MBAM identifying and deleting multiple files associated with Scorpion Saver!  Hopefully the HijackThis log looks good to you!  One of these days I'm going to have to learn to read the logs, but for now I'm thankful for folks like you that take the time to help those of who can't!!   I haven't spent much time browsing around but even just visiting the bleepingcomputer.com website, I'm noticing a difference. Several ads that I was beginning to think were part of the website are now gone... for now and hopefully forever!

 

 

Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
 
Database version: v2013.11.29.05
 
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 10.0.9200.16736
Teresa :: TERESA-PC [administrator]
 
Protection: Enabled
 
11/29/2013 1:29:53 PM
mbam-log-2013-11-29 (13-29-53).txt
 
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 216657
Time elapsed: 4 minute(s), 27 second(s)
 
Memory Processes Detected: 0
(No malicious items detected)
 
Memory Modules Detected: 0
(No malicious items detected)
 
Registry Keys Detected: 5
HKCR\CLSID\{10AD2C61-0898-4348-8600-14A342F22AC3} (PUP.Optional.ScorpionSaver) -> Quarantined and deleted successfully.
HKCR\AppID\AdpeakProxy.exe (PUP.Optional.Adpeak) -> Quarantined and deleted successfully.
HKCR\Wow6432Node\AppID\AdpeakProxy.exe (PUP.Optional.Adpeak) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Wow6432Node\Adpeak, Inc. (PUP.Optional.Adpeak) -> Quarantined and deleted successfully.
HKLM\SOFTWARE\Wow6432Node\Wow6432Node\Adpeak, Inc. (PUP.Optional.Adpeak) -> Quarantined and deleted successfully.
 
Registry Values Detected: 0
(No malicious items detected)
 
Registry Data Items Detected: 0
(No malicious items detected)
 
Folders Detected: 2
C:\Users\Teresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\oclgomenfkljhfkfflghppidonpkljjg (PUP.Optional.ScorpionSaver) -> Quarantined and deleted successfully.
C:\Users\Teresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\oclgomenfkljhfkfflghppidonpkljjg\5.0_0 (PUP.Optional.ScorpionSaver) -> Quarantined and deleted successfully.
 
Files Detected: 12
C:\Users\Teresa\Downloads\Setup (1).exe (PUP.Optional.iBryte) -> Quarantined and deleted successfully.
C:\Users\Teresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\oclgomenfkljhfkfflghppidonpkljjg\5.0_0\background.js (PUP.Optional.ScorpionSaver) -> Quarantined and deleted successfully.
C:\Users\Teresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\oclgomenfkljhfkfflghppidonpkljjg\5.0_0\bootstrap.js (PUP.Optional.ScorpionSaver) -> Quarantined and deleted successfully.
C:\Users\Teresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\oclgomenfkljhfkfflghppidonpkljjg\5.0_0\bootstrap.js.old (PUP.Optional.ScorpionSaver) -> Quarantined and deleted successfully.
C:\Users\Teresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\oclgomenfkljhfkfflghppidonpkljjg\5.0_0\icon128.png (PUP.Optional.ScorpionSaver) -> Quarantined and deleted successfully.
C:\Users\Teresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\oclgomenfkljhfkfflghppidonpkljjg\5.0_0\icon16.png (PUP.Optional.ScorpionSaver) -> Quarantined and deleted successfully.
C:\Users\Teresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\oclgomenfkljhfkfflghppidonpkljjg\5.0_0\icon32.png (PUP.Optional.ScorpionSaver) -> Quarantined and deleted successfully.
C:\Users\Teresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\oclgomenfkljhfkfflghppidonpkljjg\5.0_0\icon48.png (PUP.Optional.ScorpionSaver) -> Quarantined and deleted successfully.
C:\Users\Teresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\oclgomenfkljhfkfflghppidonpkljjg\5.0_0\icon64.png (PUP.Optional.ScorpionSaver) -> Quarantined and deleted successfully.
C:\Users\Teresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\oclgomenfkljhfkfflghppidonpkljjg\5.0_0\icon8.png (PUP.Optional.ScorpionSaver) -> Quarantined and deleted successfully.
C:\Users\Teresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\oclgomenfkljhfkfflghppidonpkljjg\5.0_0\manifest.json (PUP.Optional.ScorpionSaver) -> Quarantined and deleted successfully.
C:\Users\Teresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\oclgomenfkljhfkfflghppidonpkljjg\5.0_0\marcopolo.js (PUP.Optional.ScorpionSaver) -> Quarantined and deleted successfully.
 
(end)
 
 
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 1:47:00 PM, on 11/29/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16736)
Boot mode: Normal
 
Running processes:
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\acrotray.exe
C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Intel\Bluetooth\BTPlayerCtrl.exe
C:\Program Files (x86)\Google\Drive\googledrivesync.exe
C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\sysWow64\SearchProtocolHost.exe
C:\Users\Teresa\Downloads\HijackThis.exe
C:\Users\Teresa\AppData\Local\Google\Update\GoogleUpdate.exe
 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = 
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = 
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = 
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = <-loopback>
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = 
O2 - BHO: Norton Identity Protection - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\coIEPlg.dll
O2 - BHO: Norton Vulnerability Protection - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\IPS\IPSBHO.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~1\Office14\GROOVEEX.DLL
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
O2 - BHO: Adobe Acrobat Create PDF Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~1\Office14\URLREDIR.DLL
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\coIEPlg.dll
O3 - Toolbar: Adobe Acrobat Create PDF Toolbar - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
O4 - HKCU\..\Run: [CAHeadless] C:\Program Files (x86)\Adobe\Elements 10 Organizer\CAHeadless\ElementsAutoAnalyzer.exe
O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_CAD117E250D09666E1B69FB66CE31409] "C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe" --no-startup-window
O4 - Startup: AutorunsDisabled
O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIEAppend.html
O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll/AcroIECapture.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~1\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {362C56AA-6E4F-40C7-A0B5-85501DBDAD77} (Scanner.SysScanner) - http://i.dell.com/images/global/js/scanner/SysProExe.cab
O16 - DPF: {55963676-2F5E-4BAF-AC28-CF26AA587566} (Cisco AnyConnect VPN Client Web Control) - https://accessaz.bannerhealth.com/CACHE/stc/2/binaries/vpnweb.cab
O16 - DPF: {F27237D7-93C8-44C2-AC6E-D6057B9A918F} - https://ra.rhi.com/dana-cached/sc/JuniperSetupClient.cab
O16 - DPF: {F8FC1530-0608-11DF-2008-0800200C9A66} - https://accessaz.bannerhealth.com/CACHE/sdesktop/install/binaries/instweb.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: Adobe Active File Monitor V10 (AdobeActiveFileMonitor10.0) - Adobe Systems Incorporated - C:\Program Files (x86)\Adobe\Elements 10 Organizer\PhotoshopElementsFileAgent.exe
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Andrea RT Filters Service (AERTFilters) - Andrea Electronics Corporation - C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bluetooth Device Monitor - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\devmonsrv.exe
O23 - Service: Bluetooth Media Service - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\mediasrv.exe
O23 - Service: Bluetooth OBEX Service - Intel Corporation - C:\Program Files (x86)\Intel\Bluetooth\obexsrv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Intel® PROSet/Wireless WiMAX Red Bend Device Management Service (DMAgent) - Red Bend Ltd. - C:\Program Files\Intel\WiMAX\Bin\DMAgent.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - C:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamscheduler.exe
O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: Wireless PAN DHCP Server (MyWiFiDHCPDNS) - Unknown owner - C:\Program Files\Intel\WiFi\bin\PanDhcpDns.exe
O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files (x86)\Norton 360 Premier Edition\Engine\21.1.0.18\N360.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe
O23 - Service: SoftThinks Agent Service (SftService) - SoftThinks SAS - C:\Program Files (x86)\Dell DataSafe Local Backup\sftservice.EXE
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Intel® Turbo Boost Technology Monitor 2.0 (TurboBoost) - Intel® Corporation - C:\Program Files\Intel\TurboBoost\TurboBoost.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management and Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: Intel® PROSet/Wireless WiMAX Service (WiMAXAppSrv) - Intel® Corporation - C:\Program Files\Intel\WiMAX\Bin\AppSrv.exe
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)
 
--
End of file - 14330 bytes
 


#12 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
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  • Location:Puerto rico
  • Local time:12:12 PM

Posted 30 November 2013 - 07:29 AM


Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.
  • Run HijackThis (rightclick and run as admin)
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrotray.exe"
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
      O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
      O4 - HKCU\..\Run: [CAHeadless] C:\Program Files (x86)\Adobe\Elements 10 Organizer\CAHeadless\ElementsAutoAnalyzer.exe
      O4 - HKCU\..\Run: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
      O4 - HKCU\..\Run: [GoogleChromeAutoLaunch_CAD117E250D09666E1B69FB66CE31409] "C:\Users\Teresa\AppData\Local\Google\Chrome\Application\chrome.exe" --no-startup-window
      O4 - Startup: AutorunsDisabled
      O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE


  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.
    • NOTE**You can research each of those lines >here< and see if you want to keep them or not
      just copy the name between the brackets and paste into the search space
      O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the Run ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the add/on to be installed
    • Click Start
  • Make sure that the option Remove found threats is unticked
  • Click on Advanced Settings, ensure the options
    • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.

  • Click Scan
  • wait for the virus definitions to be downloaded
  • Wait for the scan to finish
When the scan is complete
  • If no threats were found
    • put a checkmark in "Uninstall application on close"
    • close program
    • report to me that nothing was found
  • If threats were found
    • click on "list of threats found"
    • click on "export to text file" and save it as ESET SCAN and save to the desktop
    • Click on back
    • put a checkmark in "Uninstall application on close"
    • click on finish
    • close program
    • copy and paste the report here
Gringo
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#13 Dawnbreak

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Posted 30 November 2013 - 12:39 PM

Hi, Gringo!

 

I was able to run the Eset scan. However, even though I was trying to run it in IE, the website didn't recognize the browser and asked me to download the scanner - which I did.  The results are below.  Kinda sad that were still finding things.  (The ones in the results seem harmless enough.) Other than that, everything is certainly running better without big ads taking up most of the monitor. :-)

 

 

C:\Program Files (x86)\Dell DataSafe Local Backup\hstart.exe a variant of Win32/HiddenStart.A application
C:\Program Files (x86)\Dell DataSafe Local Backup\Components\DSUpdate\hstart.exe a variant of Win32/HiddenStart.A application
C:\Users\Teresa\Downloads\WinZip165.exe a variant of Win32/OpenInstall application
 
Thanks!
Dawnbreak


#14 gringo_pr

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Posted 30 November 2013 - 08:17 PM


Hello Dawnbreak

There are some minor things in your online scan that should be removed.


delete files
  • Copy all text in the code box (below)...to Notepad.
    @echo off
    del /f /s /q "C:\Users\Teresa\Downloads\WinZip165.exe"
    del %0
  • Save the Notepad file on your desktop...as delfile.bat... save type as "All Files"
    It should look like this: batfileicon.gif<--XPvista_bat_icon.png<--vista
  • Double click on delfile.bat to execute it.
    A black CMD window will flash, then disappear...this is normal.
  • The files and folders, if found...will have been deleted and the "delfile.bat" file will also be deleted.
The rest of the Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.




Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


:Why we need to remove some of our tools:
  • Some of the tools we have used to clean your computer were made by fellow malware fighters and are very powerful and if used incorrectly or at the wronge time can make the computer an expensive paper weight.
    They are updated all the time and some of them more than once a day so by the time you are ready to use them again they will already be outdated.

    The following procedures will implement some cleanup procedures to remove these tools. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.
:DeFogger:

Note** Defogger only needs to be run if it was run when we first started. If you have not already run it then skip this.
  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
    • The application window will appear
    • Click the Re-enable button to re-enable your CD Emulation drivers
    • Click Yes to continue
    • A 'Finished!' message will appear
    • Click OK
    • DeFogger will now ask to reboot the machine - click OK.
    Your Emulation drivers are now re-enabled.

:Uninstall ComboFix:
  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • CF-Uninstall.png
:Remove the rest of our tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.



:The programs you can keep:

Some of the programs that we have used would be a good idea to keep and used often in helping to keep the computer clean. I use these programs on my computer.
  • Revo Uninstaller Free - this is the uninstaller that I had you download and works allot better than add/remove in windows and has saved me more than once from corrupted installs and uninstalls

    CCleaner - This is a good program to clean out temp files, I would use this once a week or before any malware scan to remove unwanted temp files - It has a built in registry cleaner but I would leave that alone and not use any registry cleaner

    Malwarebytes' Anti-Malware The Gold standerd today in antimalware scanners

:Security programs:

One of the questions I am asked all the time is "What programs do you use" I have at this time 4 computers in my home and I have this setup on all 4 of them.
  • Microsoft Security Essentials - provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often. (I have upgraded to the paid version of MBAM and I am glad I did)


    Note** If you decide to install MSE you will need to uninstall your present Antivirus
:Security awareness:


It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
Strong passwords: How to create and use them Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

As Java seems to get exploited on a daily basis I advise to disable java in your web browsers - How to disable java in your web browsers - Disable Java


The other question I am asked all the time is "How can I prevent this from happening again." and the short answer to that is to be aware of what is out there and how to start spotting dangers.

Here are some articles that are must reads and should be read by everybody in your household that uses the internetHere is some more reading for you from some of my collegesquoted from Tech Support Forum

Conclusion

There is no such thing as 'perfect security'. This applies to many things, not just computer systems. Using the above guide you should be able to take all the reasonable steps you can to prevent infection. However, the most important part of all this is you, the user. Surf sensibly and think before you download a file or click on a link. Take a few moments to assess the possible risks and you should be able to enjoy all the internet has to offer.


I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Gringo
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If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#15 gringo_pr

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Posted 07 December 2013 - 02:53 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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