I’m having grief with my The HP Pavillion tower, and need some advice.
History of the machine
The screen intermittently blacks out, and will not come back until I do a cold reboot. It does this when the computer is whether multi-tasking or not, being single-tasked with 4-5 different programs, when it is setting idle, and when it is in sleep mode. It has gone as long as 2 months without incident and as short as 90 minutes for 4 lockups. The same problems occur using a different monitor.
18 months ago I paid a little over $600 for this machine, specifically to avoid cheap crap. It ran the first 5 months before failing, but since then the machine locks up intermittently.
The last time it went down I could not reboot the machine at all for about a week. I tried it one more time before boxing it up, and it has worked fine since then for about a week. I’m sure this is unrelated and can be reliably fixed by replacing the switch. But this is yet one more hassle.
Steps taken to solve the problem
2 months of HP tech support over the phone and electronically connecting to my machine.
(I spent 5-10 hours a week running their diagnostics)
Twice I overnighted the tower to HP (at their expense)
They replaced the video card
They replaced the motherboard
I have escellated this problem to the highest tech support level HP has. But 3 major attempts have have failed to solve this problem. I am growing weary of having the computer run reliably only the first 5 months and then intermittently fail for the next 13months.
I have 2 questions:
- Am I unreasonable in expecting $600+ to buy a reliable machine?
- Am I unreasonable in expecting HP to replace or refund my money? They refused, offering only to look at it again.
Details of the tower:
I bought the tower April 2012 with a 2 year warranty over the net directly from HP.
The HP Pavillion H8-1200z with 6 MB RAM and 2 internal HD of a terabyte each.
The processor is AMD FX 6100 Six-Core Processor 3.3 GHZ
Edited by Dash1730, 24 November 2013 - 03:49 PM.