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Can't get into Safe Mode or System Restore

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2 replies to this topic

#1 jgo1247


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Posted 24 November 2013 - 02:52 PM

Running XP, SP3. Have run avast antivirus in both regular and doot scan with no results. Tried to run MalwareBytes but it hangs when trying to update definitions.


When I reboot and select Safe Mode it hangs while loading files.


Can't find files like Syetem Restore or msconfig.


Ran Unhide with following results:


Unhide by Lawrence Abrams (Grinler)
Copyright 2008-2013 BleepingComputer.com
More Information about Unhide.exe can be found at this link:

Program started at: 11/23/2013 02:45:10 PM
Windows Version: Windows XP

Please be patient while your files are made visible again.

Processing the A:\ drive
Finished processing the A:\ drive. 0 files processed.

Processing the C:\ drive
Finished processing the C:\ drive. 186756 files processed.

Processing the E:\ drive
Finished processing the E:\ drive. 1234 files processed.

The C:\DOCUME~1\Owner\LOCALS~1\Temp\smtmp\ folder does not exist!!
Unhide cannot restore your missing shortcuts!!
Please see this topic in order to learn how to restore default
Start Menu shortcuts: http://www.bleepingcomputer.com/forums/topic405109.html

Searching for Windows Registry changes made by FakeHDD rogues.
 - Checking HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer
 - Checking HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer
 - Checking HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System
 - Checking HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced
No registry changes detected.

Restarting Explorer.exe in order to apply changes.

Program finished at: 11/23/2013 02:54:39 PM
Execution time: 0 hours(s), 9 minute(s), and 6 seconds(s)



Any advice as to what to do next would be appreciated.



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#2 Chris Cosgrove

Chris Cosgrove

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Posted 24 November 2013 - 06:32 PM

First of all, welcome to BC.


Second, due to the fact that Malwarebytes will not update or run properly and you cannot access system restore, your computer may be infected. I suggest you post this problem in the 'Am I infected' section on BC. Just be patient - the people there are busy. Don't do anything else to your computer until you get a reply from them, and if you don't understand something you are asked to do, post back for clarification.


Chris Cosgrove

#3 Platypus


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Posted 25 November 2013 - 06:52 AM

Continued here:




This topic closed to avoid confusion.

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