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Adware Virus Please help

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2 replies to this topic

#1 Cindyn992


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Posted 24 November 2013 - 12:34 PM

Hi I regularly play Citiville on Zynga.com and recently I have this ad's on my screen running from top to bottom (rectangular) in shape blocking part of the screen.  It has an x on it but it does not allow me to close it if I try and close it it takes to me to this screen.  It is really frustrating me.  I think it is an embedded virus and I don't know how to get rid of it.  I have run virus check but it is not finding anything.  Please help me.

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#2 Brandon Young

Brandon Young

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Posted 24 November 2013 - 02:53 PM

Hello I am not an actual expert but I'd like to help.

What anti-Virus protections do you have installed? 

#3 noknojon


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Posted 24 November 2013 - 03:43 PM

Hello -

To help find Antivirus / Antimalware programs, please run this small program


Download Security Check by Screen317 from HERE
* Save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Note: If a security program requests permission to access the Internet, please allow it to do so.


Thank You -

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