I have tried to open even viewer and command prompt neither one will open. I have tried in safe mode as well as in normal mode. If I am in normal mode for a little bit, the computer blue screens. I have tried to run other programs such as rkill and get errors that state environment could not be loaded. I am new to this whole forum and have looked at other topics, but do not want to follow those instructions due the idea that it may not pertain to this issue.
Anyone have any ideas?