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Random spam tabs appearing in Firefox


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5 replies to this topic

#1 emily3777

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Posted 23 November 2013 - 10:54 PM

Can someone please help me?  I've tried everything.  Random spam tabs keep opening in Firefox.  I've looked at many sites and followed the instructions and nothing is happening.  My McAfee isn't catching anything so I'm wondering if it's a rootkit.

 

The URL for the spam tabs seem to always be statis.australianbrewingcompany.com.  I have Windows 8 with a 64bit OS and am using a Dell Laptop.

 

When I try manual suggestions, it doesn't find anything to remove.  I really don't want to pay for anything to get this removed because I DO NOT have the money for it, so hoping to get some help here.  I've attached some screenshots of what I'm seeing.

 

Malware2.png

 

 

 

Malware1.png

 

 

Malware4.png

 

 

 

Malware3.png

 



BC AdBot (Login to Remove)

 


#2 emily3777

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Posted 23 November 2013 - 10:56 PM

Sorry...I didn't mean "statis" in the HTML prefix....I meant STATIC.



#3 techgeek88

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Posted 24 November 2013 - 12:09 AM

Hi!

 

That is a known adware/malware problem. I could type out a long list of things but someone has already compiled a removal guide and I'll link to that.

 

 
Good luck and let me know how it works out!
 
-tg88


#4 emily3777

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Posted 24 November 2013 - 12:12 AM

Thank you, but I already found that site and tried everything on there.  There is no static-australianbrewingcompany to uninstall, or any suspicious downloads or programs.  The site they refer you to to do a malware scan does the scan and finds errors, but you have to pay $40 to remove. 



#5 techgeek88

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Posted 24 November 2013 - 12:17 AM

In that case, run AdwCleaner from Xplode:

 

http://www.bleepingcomputer.com/download/adwcleaner/

 

Download from Bleeping Computer, and then open it and click "Scan".

 

When it is finished scanning, click "Clean". It will reboot your machine and see if it is still occurring and let me know.

AdwCleaner is a free program.


Edited by techgeek88, 24 November 2013 - 12:17 AM.


#6 quietman7

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Posted 24 November 2013 - 07:51 PM

The malwaretips removal guide includes AdwCleaner, JRT, Malwarebytes and HitmanPro.

emily3777 said she tried all those steps.

If resetting Firefox to all defaults does not resolve the problem you can try removing your user profile and perform a clean Unininstall/Reinstall of Firefox.

1. Uninstall Firefox via Programs and Features or Add/Remove Programs in Control Panel, then reboot. Alternatively, you can use a third-party utility like Revo Uninstaller Free or Portable which does a more comprehensive job of searching for and removing related registry entries, files and folders.
 

Uninstalling Firefox with the default options does not remove your user profile, which includes personal information such as bookmarks, passwords and cookies. If you also want to remove this information, you should remove the folder that contains your Firefox profile, which is stored in a separate location from the Firefox program.

Uninstalling Firefox

 

This step is only recommended if you want to completely remove Firefox from your system, and you do not want to save any of your data. This will remove your Firefox user profile data, which includes bookmarks, passwords, cookies, preference settings and added extensions.

Removing user profile data

 

2. Delete all of the following folders if they exist:

Windows 7:
C:\Program Files\Mozilla Firefox
C:\Program Files (x86)\Mozilla Firefox
C:\Users\username\AppData\Local\Mozilla\Firefox
C:\Users\username\AppData\Local\Mozilla Firefox
C:\Users\username\AppData\Roaming\Mozilla\Extensions
C:\Users\username\AppData\Roaming\Mozilla\Firefox

Windows XP:
C:\Program Files\Mozilla Firefox
C:\Documents and Settings\All Users\Application Data\Mozilla
C:\Documents and Settings\username\Application Data\Mozilla\Extensions
C:\Documents and Settings\username\Application Data\Mozilla\Firefox

Note:
%AppData%\Mozilla\ <- Delete the Firefox subfolder in the Mozilla folder. If you don't have any other Mozilla applications (i.e. Seamonkey, Thunderbird), then it is safe to delete the entire Mozilla folder.
%UserProfile%\Local Settings\Application Data\Mozilla\ <- Delete the Firefox subfolder in the Mozilla folder. If you don't have any other Mozilla applications (i.e. Seamonkey, Thunderbird), then it is safe to delete the entire Mozilla folder.

-- If you cannot find some of the folder(s), you may have to reconfigure Windows to show hidden files, folders.

 

3. Reboot and reinstall Firefox.


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