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cannot open control panel after downloading windows updates


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17 replies to this topic

#1 othermeans

othermeans

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Posted 23 November 2013 - 06:41 PM

It may be totally unrelated but after downloading windows  upgrade (sorry I meant updates to windows 7 home edition) control panel, computer, utorrent, any browser helper apps, and windows games no longer open.   Instead I get a message that says:  windows cannot access the specified device.  I ran malware bytes and it came back with no issues.  I thought about eliminating the upgrades but I can't access control panel.  Thanks for any help.


Edited by hamluis, 02 December 2013 - 07:01 AM.
Corrected topic title - Hamluis.


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#2 noknojon

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Posted 23 November 2013 - 07:01 PM

Hello -

Download Screen317 Security Check and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt
* Please post the contents of that document.

NOTE: If you get any warning from antivirus or internet programs, please ignore them.

 

Please download MiniToolBox and run it.
Checkmark following boxes:
* Report IE Proxy Settings
* Report FF Proxy Settings
* List content of Hosts
* List IP configuration
* List Winsock Entries
* List last 10 Event Viewer log
* List Installed Programs
* List Devices (do NOT change any settings here)
* List Users, Partitions and Memory size
Click Go and post the result. (result.txt)

 

Thank You -



#3 othermeans

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Posted 23 November 2013 - 09:26 PM

Results of screen317's Security Check version 0.99.77
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
AVG AntiVirus Free Edition 2013
ESET NOD32 Antivirus 4.0
Lavasoft Ad-Aware
Antivirus up to date! (On Access scanning disabled!)
`````````Anti-malware/Other Utilities Check:`````````
Ad-Aware
Malwarebytes Anti-Malware version 1.75.0.1300
Java™ 6 Update 13
Java™ 6 Update 33
Java 7 Update 45
Adobe Flash Player 11.9.900.152
Adobe Reader 10.1.8 Adobe Reader out of Date!
Mozilla Firefox (25.0.1)
Google Chrome 30.0.1599.101
Google Chrome 31.0.1650.48
Google Chrome 31.0.1650.57
````````Process Check: objlist.exe by Laurent````````
Ad-Aware AAWService.exe is disabled!
Ad-Aware AAWTray.exe is disabled!
ESET NOD32 Antivirus ekrn.exe
AVG avgwdsvc.exe
Ad-Aware Antivirus AdAwareService.exe
Ad-Aware Antivirus SBAMSvc.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

 

 

 

 

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Two Book Nuts 2 (administrator) on 23-11-2013 at 18:19:25
Running from "C:\Users\Two Book Nuts 2\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek PCIe GBE Family Controller = Local Area Connection (Connected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

   Host Name . . . . . . . . . . . . : twobooknuts-PC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Broadcast
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : att.net

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : att.net
   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
   Physical Address. . . . . . . . . : 00-24-8C-91-55-2E
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2602:306:ce26:65c0:9d71:eee8:c682:fe25(Preferred)
   Temporary IPv6 Address. . . . . . : 2602:306:ce26:65c0:65c1:f0ab:323e:d393(Preferred)
   Link-local IPv6 Address . . . . . : fe80::9d71:eee8:c682:fe25%9(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.1.67(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, November 23, 2013 9:06:15 AM
   Lease Expires . . . . . . . . . . : Saturday, November 23, 2013 6:20:00 PM
   Default Gateway . . . . . . . . . : fe80::ba16:19ff:fe8a:c340%9
                                       192.168.1.254
   DHCP Server . . . . . . . . . . . : 192.168.1.254
   DHCPv6 IAID . . . . . . . . . . . : 251667596
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-9B-78-87-00-24-8C-91-55-2E
   DNS Servers . . . . . . . . . . . : 192.168.1.254
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:455:3a42:3f57:febc(Preferred)
   Link-local IPv6 Address . . . . . : fe80::455:3a42:3f57:febc%11(Preferred)
   Default Gateway . . . . . . . . . :
   NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.gateway.2wire.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter 6TO4 Adapter:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.att.net:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : att.net
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  dsldevice.att.net
Address:  192.168.1.254

Name:    google.com
Addresses:  2607:f8b0:4000:807::1001
      173.194.46.14
      173.194.46.1
      173.194.46.6
      173.194.46.8
      173.194.46.3
      173.194.46.2
      173.194.46.9
      173.194.46.7
      173.194.46.0
      173.194.46.5
      173.194.46.4


Pinging google.com [2607:f8b0:4000:806::1007] with 32 bytes of data:
Reply from 2607:f8b0:4000:806::1007: time=76ms
Reply from 2607:f8b0:4000:806::1007: time=69ms

Ping statistics for 2607:f8b0:4000:806::1007:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 69ms, Maximum = 76ms, Average = 72ms
Server:  dsldevice.att.net
Address:  192.168.1.254

Name:    yahoo.com
Addresses:  98.139.183.24
      206.190.36.45
      98.138.253.109


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=109ms TTL=48
Reply from 98.139.183.24: bytes=32 time=111ms TTL=48

Ping statistics for 98.139.183.24:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 109ms, Maximum = 111ms, Average = 110ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
  9...00 24 8c 91 55 2e ......Realtek PCIe GBE Family Controller
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
 10...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
 13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 15...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0    192.168.1.254     192.168.1.67     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.1.0    255.255.255.0         On-link      192.168.1.67    276
     192.168.1.67  255.255.255.255         On-link      192.168.1.67    276
    192.168.1.255  255.255.255.255         On-link      192.168.1.67    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link      192.168.1.67    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link      192.168.1.67    276
===========================================================================
Persistent Routes:
  None

IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  9    276 ::/0                     fe80::ba16:19ff:fe8a:c340
  1    306 ::1/128                  On-link
 11     58 2001::/32                On-link
 11    306 2001:0:5ef5:79fb:455:3a42:3f57:febc/128
                                    On-link
  9     28 2602:306:ce26:65c0::/64  On-link
  9    276 2602:306:ce26:65c0:65c1:f0ab:323e:d393/128
                                    On-link
  9    276 2602:306:ce26:65c0:9d71:eee8:c682:fe25/128
                                    On-link
  9    276 fe80::/64                On-link
 11    306 fe80::/64                On-link
 11    306 fe80::455:3a42:3f57:febc/128
                                    On-link
  9    276 fe80::9d71:eee8:c682:fe25/128
                                    On-link
  1    306 ff00::/8                 On-link
 11    306 ff00::/8                 On-link
  9    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/23/2013 08:46:29 AM) (Source: Microsoft-Windows-RestartManager) (User: twobooknuts-PC)
Description: Application or service 'Nero Update' could not be restarted.

Error: (11/23/2013 08:19:28 AM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Installed Java 7 Update 45). Additional information: 0x80070005.

Error: (11/23/2013 08:19:28 AM) (Source: Application Hang) (User: )
Description: The program rstrui.exe version 6.1.7601.17514 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: ca8

Start Time: 01cee8677aa66cf8

Termination Time: 0

Application Path: C:\Windows\system32\rstrui.exe

Report Id:

Error: (11/23/2013 08:17:21 AM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Installed Java 7 Update 45). Additional information: 0x80070005.

Error: (11/23/2013 08:03:30 AM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Revo Uninstaller's restore point - McAfee Security Scan Plus). Additional information: 0x80070005.

Error: (11/23/2013 04:14:44 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (11/22/2013 09:53:38 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (11/21/2013 02:45:19 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (11/20/2013 07:23:34 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (11/20/2013 00:26:25 AM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005


System errors:
=============
Error: (11/23/2013 02:34:43 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: 490@01010004

Error: (11/23/2013 02:34:43 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: 490@01010004

Error: (11/23/2013 02:34:43 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: 490@01010004

Error: (11/23/2013 02:34:43 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: 490@01010004

Error: (11/23/2013 02:34:43 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: 490@01010004

Error: (11/23/2013 09:06:26 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (11/23/2013 09:06:19 AM) (Source: Service Control Manager) (User: )
Description: The SBSD Security Center Service service failed to start due to the following error:
%%2

Error: (11/23/2013 09:04:29 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5

Error: (11/23/2013 08:54:16 AM) (Source: DCOM) (User: )
Description: {3EEF301F-B596-4C0B-BD92-013BEAFCE793}

Error: (11/23/2013 08:34:24 AM) (Source: Service Control Manager) (User: )
Description: The ScRegSetValueExW call failed for FailureActions with the following error:
%%5


Microsoft Office Sessions:
=========================
Error: (10/05/2011 11:24:12 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6562.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 195 seconds with 60 seconds of active time.  This session ended with a crash.


CodeIntegrity Errors:
===================================
  Date: 2013-09-21 18:34:59.056
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Config.Msi\45f6e97.rbf because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-21 18:34:58.947
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Config.Msi\45f6e97.rbf because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-21 15:10:59.142
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-21 15:10:59.139
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-21 15:10:59.136
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Program Files (x86)\Kaspersky Lab\Kaspersky Anti-Virus 2013\KLELAMX64\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-20 22:10:18.057
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2013-09-20 22:10:18.057
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\ELAMBKUP\klelam.sys because the set of per-page image hashes could not be found on the system.

  Date: 2009-12-08 20:30:20.838
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2009-12-08 20:30:20.759
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.

  Date: 2009-12-08 20:30:20.701
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows\System32\drivers\tcpip.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

 Update for Microsoft Office 2007 (KB2508958)
µTorrent (Version: 3.3.2.30303)
7-Zip 9.20
ActiveCheck component for HP Active Support Library (Version: 3.0.0.2)
Ad-Aware Antivirus (Version: 10.5.3.4405)
Adobe Flash Player 11 ActiveX (Version: 11.9.900.117)
Adobe Flash Player 11 Plugin (Version: 11.9.900.152)
Adobe Reader X (10.1.8) (Version: 10.1.8)
Advanced Audio FX Engine
Agere Systems PCI-SV92EX Soft Modem
Aimersoft DVD Creator(Build 2.5.2.15)
AMD Catalyst Install Manager (Version: 3.0.842.0)
Any Video Converter Ultimate 4.6.0
Apple Application Support (Version: 2.3)
Apple Software Update (Version: 2.1.3.127)
ASellerTool Data PC Downloader (Version: 1.0.0)
AT&T Troubleshoot & Resolve Tool
Auslogics BoostSpeed (Version: 6.3.2.0)
Auslogics DiskDefrag (Version: 4.3.1.0)
AVG 2013 (Version: 13.0.3426)
AVG 2013 (Version: 13.0.3629)
AVG 2013 (Version: 2013.0.3426)
BabasChess (Version: 3.9.12275)
BiblioDirector version Beta (Version: Beta)
CarMD (Version: 3.0.3)
CCleaner (Version: 3.26)
Cheetah DVD Burner
Chessmaster Grandmaster Edition (Version: 1.00.0000)
Click-N-Ship® for Business (Version: 4.1.80.0)
ClipGrab 3.2.1.2
Comical 0.8
ConvertXtoDVD 4.1.19.365 (Version: 4.1.19.365)
Core FTP LE
Coupon Companion (Version: 1.24.151.151)
Coupon Companion Plugin (Version: 1.26.152.152)
Coupon Printer for Windows (Version: 5.0.0.0)
Creative Live! Cam Video IM Ultra (VF0415) (1.01.03.00)
Creative Live! Central
Creative System Information
CyberLink DVD Suite Deluxe (Version: 6.0.2326)
D3DX10 (Version: 15.4.2368.0902)
DHTML Editing Component (Version: 6.02.0001)
DirectVobSub 2.40.4209 (Version: 2.40.4209)
DirectX for Managed Code Update (Summer 2004) (Version: 9.02.2904)
DivX Setup (Version: 2.6.1.8)
DMUninstaller
DVD Flick 1.3.0.7 (Version: 1.3.0.7)
eBook Reader
Enhanced Multimedia Keyboard Solution (Version: 1.0.9.2)
Epub Reader for Windows 3.4
ESET NOD32 Antivirus (Version: 4.0.468.0)
Find Junk Files 1.51 (Version: 1.51 (Build: 1318))
Find Junk Files v6.01.25 (Version: 6.01.25)
Free 3GP Video Converter version 5.0.15.706 (Version: 5.0.15.706)
Free DWG Viewer 7.1 (Version: 7.1)
Freemake Video Downloader (Version: 3.5.4)
FreeOCR 3.0 (Version: 3.0)
Google Chrome (Version: 31.0.1650.57)
Google Earth (Version: 6.0.3.2197)
Google SketchUp Pro 8 (Version: 3.0.3117)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.5.4601.54)
Google Update Helper (Version: 1.3.21.165)
Gravity 2.9 (Version: 2.9.15)
High-Definition Video Playback 10 (Version: 7.0.11400.29.0)
HiJackThis (Version: 1.0.0)
HomeBase 3 (Version: 3.0.308.0)
HP Active Support Library (Version: 3.1.10.1)
HP Advisor (Version: 3.3.12286.3436)
HP Customer Experience Enhancements (Version: 5.7.0.2875)
HP Demo (Version: 1.00.0000)
HP Deskjet 3050 J610 series Basic Device Software (Version: 22.50.231.0)
HP Deskjet 3050 J610 series Help (Version: 140.0.63.63)
HP Deskjet 3050 J610 series Product Improvement Study (Version: 22.0.334.0)
HP MediaSmart DVD (Version: 3.0.3420)
HP MediaSmart Music/Photo/Video (Version: 3.0.3228)
HP MediaSmart SmartMenu (Version: 2.1.7)
HP MediaSmart TV (Version: 2.1.1409)
HP Odometer (Version: 2.10.0000)
HP Photo Creations (Version: 1.0.0.3341)
HP Photosmart 5510 series Basic Device Software (Version: 25.0.621.0)
HP Photosmart 5510 series Help (Version: 140.0.2.2)
HP Photosmart 5510 series Product Improvement Study (Version: 25.0.621.0)
HP Picasso Media Center Add-In (Version: 9.1.7.0)
HP Recovery Manager RSS (Version: 92.0.0.9)
HP Support Information (Version: 10.1.0001)
HP Total Care Setup (Version: 1.1.2413.2876)
HP Update (Version: 5.003.000.004)
HPAsset component for HP Active Support Library (Version: 3.0.2.2)
HPDiagnosticCoreDll (Version: 1.0.3.0)
ImgBurn (Version: 2.5.8.0)
Intel® Graphics Media Accelerator Driver (Version: 8.15.10.1912)
Intel® Matrix Storage Manager
ISO to USB
Java 7 Update 45 (Version: 7.0.450)
Java Auto Updater (Version: 2.1.9.8)
Java™ 6 Update 13 (Version: 6.0.130)
Java™ 6 Update 33 (Version: 6.0.330)
Junk Mail filter update (Version: 15.4.3502.0922)
K-Lite Mega Codec Pack 9.9.0 (Version: 9.9.0)
LabelPrint (Version: 2.5.1103)
Lagarith Lossless Codec (1.3.27)
LAME v3.99.3 (for Windows)
LightScribe System Software (Version: 1.18.6.1)
LSI PCI-SV92EX Soft Modem (Version: 2.2.100)
Magic MP3 Tagger 2.2.6
magicJack (Version: 2.0.6073.4413)
MajorWare PDF To Excel Converter (Version: 4.0.0.0)
MakeUp Pilot Full 4.1 (Version: 4.1)
Malwarebytes Anti-Malware version 1.75.0.1300 (Version: 1.75.0.1300)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Compact Framework 1.0 SP3 (Version: 1.0.4294)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB953297)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Live Search Toolbar (Version: 3.0.541.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook Connector (Version: 14.0.5118.5000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Primary Interoperability Assemblies 2005 (Version: 8.0.50727.42)
Microsoft Security Essentials (Version: 4.2.223.1)
Microsoft Silverlight (Version: 5.1.20513.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40303)
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) (Version: 10.0.40308)
Microsoft Works (Version: 9.7.0621)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_ATL_x86 (Version: 1.00.0000)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Microsoft_VC90_MFC_x86 (Version: 1.00.0000)
Microsoft_VC90_MFCLOC_x86 (Version: 1.00.0000)
Mozilla Firefox 25.0.1 (x86 en-US) (Version: 25.0.1)
Mozilla Maintenance Service (Version: 25.0.1)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee Reveal (Version: 7.0.35.7918)
My HP Games (Version: 1.0.0.62)
Nero 10 Menu TemplatePack Basic (Version: 10.0.10600.6.0)
Nero 10 Movie ThemePack Basic (Version: 10.0.10600.6.0)
Nero BackItUp 10 Help (CHM) (Version: 1.0.10700)
Nero BurningROM 10 Help (CHM) (Version: 1.0.10700)
Nero BurnRights 10 Help (CHM) (Version: 1.0.10600)
Nero Control Center 10 (Version: 10.0.12000.1.4)
Nero ControlCenter 10 Help (CHM) (Version: 1.0.10700)
Nero Core Components 10 (Version: 2.0.13700.0.1)
Nero CoverDesigner 10 Help (CHM) (Version: 1.0.10600)
Nero DiscSpeed 10 Help (CHM) (Version: 1.0.10600)
Nero Dolby Files 10 (Version: 2.0.11000.0.10)
Nero Express 10 Help (CHM) (Version: 1.0.10700)
Nero InfoTool 10 (Version: 7.0.10800.8.100)
Nero InfoTool 10 Help (CHM) (Version: 1.0.10600)
Nero MediaHub 10 (Version: 1.0.13400.11.100)
Nero MediaHub 10 Help (CHM) (Version: 1.0.10700)
Nero Multimedia Suite 10 (Version: 10.0.13100)
Nero Recode 10 (Version: 4.6.10900.4.100)
Nero Recode 10 Help (CHM) (Version: 1.0.10600)
Nero RescueAgent 10 (Version: 3.0.10900.9.100)
Nero RescueAgent 10 Help (CHM) (Version: 1.0.10700)
Nero SoundTrax 10 (Version: 4.6.10600.2.100)
Nero SoundTrax 10 Help (CHM) (Version: 1.0.10600)
Nero StartSmart 10 (Version: 10.0.11200.12.100)
Nero StartSmart 10 Help (CHM) (Version: 1.0.10700)
Nero Vision 10 Help (CHM) (Version: 1.0.10600)
Nero WaveEditor 10 (Version: 5.6.10600.2.100)
Nero WaveEditor 10 Help (CHM) (Version: 1.0.10600)
Netflix in Windows Media Center (Version: 2.0.0.0)
NetZero Preloader (Version: 1.0.0)
Penguin
Perfect Photo Suite 5.5.1 (Version: 5.5.1)
PGN Mentor 4.0
PhotoScape
Power2Go (Version: 6.0.2325)
PowerDirector (Version: 7.0.2417)
Python 2.6.1 (Version: 2.6.1150)
QuickTime (Version: 7.73.80.64)
Realtek High Definition Audio Driver (Version: 6.0.1.5910)
RegAlyzer (Version: 1.6.2.16)
Retouch Pilot Lite 3.0.4 (Version: 3.0.4)
Revo Uninstaller 1.92 (Version: 1.92)
Rosetta Stone Version 3 (Version: 3.4.7.0)
SaltarSmart 3.0.0 (Version: 3.0.0)
Search Protection (Version: 7.5.0.1)
SnctionedMed (Version: 5.0.0.0)
Turbo Lister 2 (Version: 2.00.0000)
Ultimate Codec Packages
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Extended (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767849) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2825641) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Ultimate Codec
Update Installer for WildTangent Games App
VC80CRTRedist - 8.0.50727.6195 (Version: 1.2.0)
VirtualCloneDrive
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)
VueScan
WildTangent Games App (HP Games) (Version: 4.0.10.20)
Windows 7 Upgrade Advisor (Version: 2.0.5000.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Mobile Device Center (Version: 6.1.6965.0)
Windows Mobile Device Center Driver Update (Version: 6.1.6965.0)
WinPcap 4.1.2 (Version: 4.1.0.2001)
WinRAR archiver
Xilisoft Video Converter Ultimate (Version: 7.7.0.20130104)
Xiph.Org Open Codecs 0.85.17777 (Version: 0.85.17777)
Xmarks for IE (Version: 127.0.138)
Yahoo! Install Manager
Yahoo! Internet Mail
Yahoo! Mail Advisor
Yahoo! Messenger
Yahoo! Search Protection
Yahoo! Software Update
Yahoo! Toolbar
ZoomEx (Version: 1.0)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 40%
Total physical RAM: 4086.23 MB
Available physical RAM: 2417.93 MB
Total Pagefile: 8170.63 MB
Available Pagefile: 5681 MB
Total Virtual: 4095.88 MB
Available Virtual: 3973.57 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:452.91 GB) (Free:57.65 GB) NTFS
2 Drive d: (FACTORY_IMAGE) (Fixed) (Total:12.85 GB) (Free:1.19 GB) NTFS

========================= Users: ========================================

User accounts for \\TWOBOOKNUTS-PC

Administrator            ASPNET                   Guest                    
othermeans               Two Book Nuts 2          


**** End of log ****
 



#4 noknojon

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Posted 23 November 2013 - 09:35 PM

Hi -

As a very quick "First answer" only -

You are listing 4 Antivirus programs, and you can only run 1 at any time.....

We need to uninstall 3 and only keep your "best one" - We can help if you are not able to find uninstallers for them

AVG AntiVirus Free Edition 2013
ESET NOD32 Antivirus 4.0
Lavasoft Ad-Aware
Ad-Aware

 

You must Delete these old versions of Java, as Version7 Update45 is the only current one

Java™ 6 Update 13
Java™ 6 Update 33

 

Thanks -



#5 othermeans

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Posted 24 November 2013 - 12:05 AM

Ok did all that no change but in safe mode everything works.


Edited by othermeans, 24 November 2013 - 12:21 AM.


#6 noknojon

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Posted 24 November 2013 - 01:06 AM

Part 2 -

 

Please uninstall or delete these programs as they will all cause you problems -

µTorrent (Version: 3.3.2.30303) and any programs you downloaded from there
Auslogics BoostSpeed (Version: 6.3.2.0)
If you use Auslogics DiskDefrag (Version: 4.3.1.0) only ever use the Defrag area, the rest is scam
I would remove Freemake Video Downloader (Version: 3.5.4)
HiJackThis (Version: 1.0.0) This is a very old version

 

 

Next -

Please download and run RKill by Grinler.

Double click on the icon to run the tool

A black DOS box will briefly flash and then disappear.
This is normal and indicates the tool ran successfully.
If a log is produced, save it for later, or post it back here -

 

Important: Do not reboot your computer until you complete the next step.

 

Please download AdwCleaner by Xplode and save to your Desktop.
* Double-click on AdwCleaner.exe to run the tool.
* Vista/Windows 7/8 users right-click and select Run As Administrator.
* Click on the Scan button. (only once)
* AdwCleaner will begin...be patient as the scan may take some time to complete.
* After the scan has finished, click on the Report button...a logfile (AdwCleaner[R0].txt) will open in Notepad for review.
* Click on the Clean button. (only once)
* Press OK when asked to close all programs and follow the onscreen prompts.
* Press OK again to allow AdwCleaner to restart the computer and complete the removal process.
* After rebooting, a logfile report (AdwCleaner[S0].txt) will open automatically.
* Copy and paste the contents of that logfile in your next reply.

If the items removed were all the ones we want to remove, re-open the program and click Uninstall.

This will delete the program and any items saved in quarantine -
 

Next -

I see that you have Malwarebytes Anti-Malware installed, please Update it

* Select the scanner tab and click Quick Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.
Be sure to reboot the computer if required after you post the log.
 

Finally -

Please download Temp File Cleaner by Old Timer to Desktop
Usage Instructions:

  • Download TFC from the download link above and save the file on your desktop.
  • Close ALL running applications as TFC will terminate them before attempting to clean up the temporary files.
  • Double-click on the TFC icon.
  • When the program opens, click on the Start button.  TFC will terminate the Explorer process and all running applications and then begin the process of cleaning out all of your temp folders.
  • When done, press OK  and reboot your computer and finish the cleanup.

 

 

Thank You -



#7 othermeans

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Posted 24 November 2013 - 01:51 PM

 
 
Program started at: 11/24/2013 10:14:15 AM in x64 mode.
Windows Version: Windows 7 Home Premium Service Pack 1
 
Checking for Windows services to stop:
 
 * No malware services found to stop.
 
Checking for processes to terminate:
 
 * C:\Windows\SysWOW64\nlssrv32.exe (PID: 1732) [WD-HEUR]
 * C:\Users\Two Book Nuts 2\Desktop\AdwCleaner.exe (PID: 4912) [UP-HEUR]
 
2 proccesses terminated!
 
Checking Registry for malware related settings:
 
 * No issues found in the Registry.
 
Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
 
Performing miscellaneous checks:
 
 * No issues found.
 
Checking Windows Service Integrity: 
 
 * Network Connections (Netman) is not Running.
   Startup Type set to: Manual
 
 * Windows Defender (WinDefend) is not Running.
   Startup Type set to: Manual
 
Searching for Missing Digital Signatures: 
 
 * No issues found.
 
Checking HOSTS File: 
 
 * HOSTS file entries found: 
 
  127.0.0.1 localhost
 
Program finished at: 11/24/2013 10:16:56 AM
Execution time: 0 hours(s), 2 minute(s), and 41 seconds(s)
 









 

Malwarebytes Anti-Malware 1.75.0.1300
www.malwarebytes.org

Database version: v2013.11.24.07

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Two Book Nuts 2 :: TWOBOOKNUTS-PC [administrator]

11/24/2013 9:51:32 AM
mbam-log-2013-11-24 (09-51-32).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 264603
Time elapsed: 8 minute(s), 24 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)











# AdwCleaner v3.013 - Report created 24/11/2013 at 09:44:29
# Updated 24/11/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Two Book Nuts 2 - TWOBOOKNUTS-PC
# Running from : C:\Users\Two Book Nuts 2\Desktop\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Files / Folders ] *****
 
Folder Found : C:\Users\othermeans\AppData\Local\Google\Chrome\User Data\Default\Extensions\mhkaekfpcppmmioggniknbnbdbcigpkk
Folder Found : C:\Users\othermeans\AppData\Local\Google\Chrome\User Data\Default\Extensions\ogccgbmabaphcakpiclgcnmcnimhokcj
 
***** [ Shortcuts ] *****
 
 
***** [ Registry ] *****
 
 
***** [ Browsers ] *****
 
-\\ Internet Explorer v9.0.8112.16447
 
 
-\\ Mozilla Firefox v25.0.1 (en-US)
 
[ File : C:\Users\Two Book Nuts 2\AppData\Roaming\Mozilla\Firefox\Profiles\3vbch4sw.default-1366829265418\prefs.js ]
 
 
[ File : C:\Users\Two Book Nuts 2\AppData\Roaming\Mozilla\Firefox\Profiles\w8uj87vq.default-1356511581076\prefs.js ]
 
 
[ File : C:\Users\othermeans\AppData\Roaming\Mozilla\Firefox\Profiles\9jk7ckvp.default\prefs.js ]
 
 
-\\ Google Chrome v31.0.1650.57
 
[ File : C:\Users\Two Book Nuts 2\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
[ File : C:\Users\othermeans\AppData\Local\Google\Chrome\User Data\Default\preferences ]
 
 
*************************
 
AdwCleaner[R0].txt - [73541 octets] - [24/11/2013 08:49:44]
AdwCleaner[R1].txt - [1450 octets] - [24/11/2013 09:44:30]
AdwCleaner[S0].txt - [73541 octets] - [24/11/2013 09:07:12]
 
########## EOF - C:\AdwCleaner\AdwCleaner[R1].txt - [1571 octets] ##########



#8 noknojon

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Posted 24 November 2013 - 03:20 PM

Hi -

Do you still have the log titled - AdwCleaner[S0].txt - [73541 octets] - [24/11/2013 09:07:12] -

This was the one created after you hit the Clean Button, and should appear after the reboot ?

It will be much longer than the one you posted -

 

Also, how is your computer running now -

 

Thank You -



#9 othermeans

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Posted 24 November 2013 - 05:23 PM

computer is still the same the  AdwCleaner[S0].txt disappeared.  



#10 noknojon

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Posted 24 November 2013 - 06:58 PM

Many of your errors have been caused by a System Restore or the use of Revo Uninstaller

rstrui.exe version 6.1.7601.17514
http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=2709289&kbln=en-us <= Please run this hotfix

 

The program rstrui.exe version 6.1.7601.17514 stopped interacting with Windows and was closed.
Read this for the cause and fix  http://support.microsoft.com/kb/304449

 

Description: An unspecified error occurred during System Restore: Additional information: 0x80070005.
This is at times a "vague" error number, but I will try and find something related to your problem.

 

 An unspecified error occurred during System Restore: (Revo Uninstaller's restore point - McAfee Security Scan Plus). Additional information: 0x80070005.
Do you, or did you have Mcafee Security installed at all ??

 

Thanks -



#11 othermeans

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Posted 24 November 2013 - 09:53 PM

It installed automatically when I downloaded the update for IE but I deleted it.  I tried the hotfix but it didn't help.



#12 noknojon

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Posted 24 November 2013 - 11:50 PM

Hi -

Busy day all round, but I chased a few options to start with.

What methods have you used to open Control Panel so far ??

Are you just using Start > and clicking the Control Panel link beside the start menu ??

Or have you used any Commands from the Start > Search Box yet ?

 

Thanks -



#13 othermeans

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Posted 25 November 2013 - 01:35 AM

I can't access any of the programs on the right side of the pop-up menu when you click start (Documents, control panel, pictures, music, games etc.)  I've tried accessing it by typing in control panel in the search box but it wont let me access it.  I can access it in safe mode.     



#14 noknojon

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Posted 25 November 2013 - 03:07 AM

I can access it in safe mode. <=  This is a good start as it means the area is not totally gone.

One option is by going to window explorer and open control panel through there.
Also please run sfc /scannow from an elevated command prompt
 



#15 othermeans

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Posted 25 November 2013 - 09:20 PM

Hi Aussie Addict a friend recommended that I download Junkware Removal Tool and install it and it worked!  Don't know how or why but it worked.  So I wanted to thank you for everything.  If I was to venture a guess I'd bet it was probably a combination of all the things you recommended and the JRT was the coup de grace.

 

Thanks again for everything.






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