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Microsoft Account Sign-In Assistant Service stopping

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#1 techgeek88


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Posted 23 November 2013 - 11:20 AM

Hello all,


I recently upgraded my mother's computer to 8.1 from 8. I'm a tech that's been working on PCs a long time and this one has me puzzled. And Microsoft Tier 2 Phone Support had no clue. I called them and they sent me to the higher level and basically he couldn't figure it out.


After I upgraded I noticed that Windows Live Mail (her preferred email desktop application) wouldn't open saying it was out of memory. I did some research and I found out it was the sign in service not being started. Well I started it and of course it loaded like a champ.


But every time we close the app for very long at all, the service completely stops again. I've set the service to default startup (for that one it's Manual/Trigger Start) and that didn't make any difference. Also changing the user account between local and MS account made no difference. I believe I did try a new user entirely as well.


The computer is fine otherwise. I'm afraid I'm going to have to do a refresh but thought I'd ask if anyone has any other suggestions. It's the weirdest thing I've ever encountered. If a refresh fails and I have to do a reset, I'm not going to be happy. She's a bit stubborn and insists on Live Mail, and hates me having to constantly open up services.msc and turn it back on all the time.





Edited by techgeek88, 23 November 2013 - 11:23 AM.



Specializing in Windows OS-level troubleshooting, repair, and support


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