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Windows Explorer Has Stopped Working


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2 replies to this topic

#1 Moltres Rider

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Posted 22 November 2013 - 01:42 PM

80% of the time that I open a folder on my external HDD named "Misc" Windows Explorer crashes upon opening that folder!!! that folder used to be on a different drive until I moved it and it crashes Windows Explorer 80% of the time I try to open that folder ever since moving the folder!!! even viewer shows this:

 

Log Name:      Application
Source:        Application Error
Date:          11/22/2013 1:35:12 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      JustinRPGsPC
Description:
Faulting application name: Explorer.EXE, version: 6.1.7601.17567, time stamp: 0x4d6727a7
Faulting module name: ntdll.dll, version: 6.1.7601.18205, time stamp: 0x51db96c5
Exception code: 0xc0000374
Fault offset: 0x000c385b
Faulting process id: 0x92c
Faulting application start time: 0x01cee7310e4c284a
Faulting application path: C:\Windows\Explorer.EXE
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: d1bbd920-53a4-11e3-b92f-c7de7032540f
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-11-22T18:35:12.000000000Z" />
    <EventRecordID>75519</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JustinRPGsPC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Explorer.EXE</Data>
    <Data>6.1.7601.17567</Data>
    <Data>4d6727a7</Data>
    <Data>ntdll.dll</Data>
    <Data>6.1.7601.18205</Data>
    <Data>51db96c5</Data>
    <Data>c0000374</Data>
    <Data>000c385b</Data>
    <Data>92c</Data>
    <Data>01cee7310e4c284a</Data>
    <Data>C:\Windows\Explorer.EXE</Data>
    <Data>C:\Windows\SYSTEM32\ntdll.dll</Data>
    <Data>d1bbd920-53a4-11e3-b92f-c7de7032540f</Data>
  </EventData>
</Event>



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#2 Chris Cosgrove

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Posted 22 November 2013 - 07:54 PM

As a first step I suggest you try restoring Windows to a point before this started - 'Start / Control panel / Recovery'. If the recovery date you are offered is not earlier than when the problem started, click on the button 'More recovery points' and choose one that is. This will not affect your data or installed software with the exception of updates you have done since the recovery point you choose.

 

You don't say what type of files you have in this 'Misc' folder. If it is purely data its location should not make any difference to Windows Explorer. You could also try moving it back to where it was before.

 

Chris Cosgrove



#3 hamluis

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Posted 26 November 2013 - 08:33 AM

Same system as the following topics you've started?

 

http://www.bleepingcomputer.com/forums/t/514929/missing-information-in-details-pane-for-media-files-such-as-song-length/#entry3213378

 

http://www.bleepingcomputer.com/forums/t/514891/windows-search-shows-irrelevant-files/#entry3212962

 

http://www.bleepingcomputer.com/forums/t/513404/hard-drive-stops-responding/#entry3202191

 

Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis


Edited by hamluis, 26 November 2013 - 08:39 AM.





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