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Network Controller error


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8 replies to this topic

#1 DavidK700

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Posted 21 November 2013 - 09:46 PM

Hi all, seems i am having a problem connecting my laptop wireless-ly to the internet.

I recently had installed a new hard drive so i know that i needed to re-install all the drivers and everything however some of the discs that came with my computer don't work. And so i've had to go online to find some of the necessary drives.

I'm now stuck as to what i need to do, in Device manager, the only error that is displayed is the "Network Controller" It says that the drivers for this device  is not installed. But i had already thought i had installed all of that, as i downloaded all of the reccomended Drivers from the Dell website for my Alienware 14x-R2 laptop.  I also plugged my computer Directly into the modem which worked fine, but i am much a wireless person and would like to be able to use it wirelessly.

 

Any help finding me these darn missing drivers would be swell!

 

Thanks. =)



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#2 jhayz

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Posted 21 November 2013 - 10:17 PM

:welcome: David to Bleeping Computer Forums :)

You've mentioned of going to Dell Support site for the correct drivers. Do you refer to this Dell link?


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#3 DavidK700

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Posted 22 November 2013 - 01:00 AM

Thank-you:)

 

Yes that is the one! I have put in my service tag which gave me a list of 14 things i needed to download, Which i did yesterday but the error proceeded to occur!

Note: I have re-visited this website today, and found a link which finds what drivers i still need and it has found 2(which funnily enough i had thought i already downloaded them yesterday but it says it isnt installed lol), so i am currently downloading them now to see if that resolves the issue.

 

*fingers crossed*

 

 

Edit: didnt solve the prob :(


Edited by DavidK700, 22 November 2013 - 08:04 AM.


#4 CaveDweller2

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Posted 22 November 2013 - 03:47 PM

I'm not sure on Alienware but on all other Dells there is a service tag number. On a laptop it will be on the bottom, white tag with black lettering, and will have some numbers and letters. You go to http://www.dell.com/support/my-support/us/en/19 put that number in, pick your OS, and it will find all drivers for your laptop. There should be a section for Network. Are those the drivers you installed? And how did you install them?


Hope this helps thumbup.gif

Associate in Applied Science - Network Systems Management - Trident Technical College


#5 jhayz

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Posted 22 November 2013 - 11:28 PM

Can you post the Windows version you were able to install next time please? Include also the wireless card brand if the suggestion above did not find any positive results.


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#6 DavidK700

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Posted 23 November 2013 - 08:43 AM

Hey guys thanks for the replies


@CaveDweller

 

Yes thats exactly what i did, i placed my number in and it gave me a list of 14 drivers for my service tag (2 of which were Network Drivers) Atheros AR8151 PCI-E Gigabit Ethernet Controller Driver    and Qualcomm Killer Wireless -N1202 Driver 

 

I downloaded these two and installed them from the website by clicking download file and then running it (atleast thats what i thought i did)

 

 

@Jhayz  I am running Windows 7, i'm unsure of my wireless card brand,how can i find that out?

 

Hopefully this is useful too, i dont know what it means but maybe use do.

 

PCI\VEN_168C&DEV_0034&SUBSYS_20031A56&REV_01

PCI\VEN_168C&DEV_0034&SUBSYS_20031A56
PCI\VEN_168C&DEV_0034&CC_028000
PCI\VEN_168C&DEV_0034&CC_0280
 
^^The error codes i recieve from the network controller, under the heading Hardware ID.
 
Thanks a bunch guys,appreciate the help


#7 jhayz

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Posted 23 November 2013 - 07:57 PM


Install

1.Double-click the new icon on the desktop
2.The Self-Extracting window appears and prompts you to extract or unzip to "C:\DELL\DRIVERS\Rxxxxx".(Where 'Rxxxx' is the name of the file to be downloaded). Write down this path so the executable (I.e.Setup.exe) file can be found later.
3. The Self-Extractor window appears.
4. Click OK.
5. After completing the file extraction, if the Self-Extractor window is still open, close it.
6. Click Start button and then click Run.
7. Type "C:\DELL\DRIVERS\Rxxxxx" (where 'Rxxxx' is the name of the file) in the Open textbox and then click OK.
8. Follow the on-screen installation instructions.

 

Yes it is a Qualcomm card. Did you follow the instruction from the link?


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#8 DavidK700

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Posted 24 November 2013 - 03:00 PM

Yes I installed it and it fixed the problem :D

 

Thanks very much!!!



#9 jhayz

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Posted 24 November 2013 - 06:28 PM

You're Welcome and Thanks for posting back the positive results. :thumbup2:


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