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windows explorer hangs on startup


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#1 professorchaos

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Posted 21 November 2013 - 09:01 PM

attmepting to access start menu causes explorer shell to hang, trying to terminate with taskmgr causes that to hang, safe mode is no better

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#2 rkilmer214

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Posted 21 November 2013 - 09:11 PM

I'm having the same issue on 2 laptops.

#3 professorchaos

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Posted 22 November 2013 - 07:45 AM

ran chkdsk, been stuck on stage 4 - verifying file data about 10 hours now

#4 Chris Cosgrove

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Posted 22 November 2013 - 08:22 PM

Professorchaos - it always helps to include details of the computer such as make and model, or if it is a self-build, the main specifications - mobo, hard drive, RAM, O/S. It sounds like you could have hard drive problems. I would suggest you get a copy of the Seagate tools for DOS CD and run the diagnostic test. If you look at Post #5 on this topic

 

http://www.bleepingcomputer.com/forums/t/514928/windows-explorer-crashes/

 

you will find full instructions by DC3 on how to do this - and he explains it far better than I can !

 

Rkilmer - first of all, welcome to BC. Second, I suggest you start your own thread on BC since, while your problems may sound the same as the Professor's, they may not be the same.

 

Chris Cosgrove



#5 professorchaos

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Posted 22 November 2013 - 11:04 PM

sure - hp pavilion g7 1310us or some such, everything's factory, os is given...i'll try to figure out how to get access to a cd-r writing drive...checked smart data recently saw no warning signs




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