Okay, in order for me to help you better, I need you to follow my instructions below:
I need you to post some information about your current computer set up, to make this easy for both of us, please following my directions below.
How To Publish a Snapshot using SpeccyGuide Overview
The purpose of this guide is to teach you how to post your computer's specifications to the forum with minimal effort on your part. This is often helpful when troubleshooting problems, and the person helping you needs to see the details of your computer's hardware.Tools Needed
- Speccy - First, you will need a program called Speccy. From Piriform's website: "Speccy is an advanced system information tool for your PC." This is a very useful utility that every PC user should have in their arsenal.
Once you have posted your Speccy snapshot, it will be reviewed and a reply will be offered to you as soon as time permits.Thank You For Choosing Bleeping Computer For computer related Help And Assistance
- Go to Piriform's website, and click the big button.
Next, click Download from Piriform (the FileHippo link requires an extra click). Or if you want to use a portable version of Speccy (which doesn't require installation), click the builds page link and download the portable version.
You will now be asked where you want to save the file. The best place to put it is the Desktop, as it will be easy to find later.
- After the file finishes downloading, you are ready to run Speccy. If you downloaded the installer, simply double-click on it and follow the prompts until installation is complete. If you downloaded the portable version, you will need to unzip it before use. Right-click the ZIP file and click Extract all. Click Next. Open up the extracted folder and double-click on Speccy.
- Once inside Speccy, it will look similar to this (with your computer's specifications, of course):
Now, in the menu bar at the top left, click File > Publish Snapshot
You will see the following prompt:
Click Yes > then Copy to Clipboard
Now, once you are back in the forum topic you are posting in, click the button. Right-click in the empty space of the Reply box and click Paste. Then, click Add Reply below the Reply box.