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Can`t share files and ping - after Combofix run


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#1 TomekO_o

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Posted 21 November 2013 - 06:31 PM

Hi.
 
Few days ago, after Windows boot up on my PC I noticed some "new" antivirus on my desktop listing lots of infected files and requiring immediate license purchase. Event though I closed the window it appeared each time I tried to run any application. After quick search I found that it was Security Pro virus. 
 
I run TDSS, RougeKiller and MBAM - which removed: Rogue.AntivirusSecurity, Hijack.SecurityCenter, Rootkit.0Access.ED and Trojan.Kelihos.OTF. Everything was working fine after reboot, but still I was not sure if my computer is clean so I run Combofix. After this I checked if everything is working OK - and then I removed Combofix backups (uninstall).
 
After few hours it turned out that there is some problem with networking. My PC has Internet connection, but is not visible in local network, does not respond to ping and other computers cannot access sharded folders on my computer :(.
 
I checked services, event log and network connection settings - everything looks ok. I can also ping other computers and browse shared files.
 
I tried to do some TCP/IP reset:
 
netsh int ip reset
 
but it failed with message: Reseting Echo Request, failed. Access is denied.
 
 
Do you have any ideas how to fix this ? Should I just reinstall Windows ?
 
Cheers,
Tomek


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#2 quietman7

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Posted 21 November 2013 - 06:55 PM

This is one of the reasons why we recommend not to use ComboFix on your own. There are risks involved and we would prefer it if someone who knows how to resovle any issues that may arise is supervising its use.

Since you already ran Combofix due to malware infection (ZeroAccess rootkit), its log should be thoroughly reviewed by trained experts in order to ascertain what was detected/removed and what malware you're dealing with. A log should have been created and saved to the root directory, usually C:\ComboFix.txt.

Please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6.
When you have done that, start a new topic and post the required logs to include your ComboFix log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.

-- ComboFix logs are not permitted in this forum.

After doing this, please reply back in this thread with a link to the new topic so we can closed this one.
 


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#3 TomekO_o

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Posted 22 November 2013 - 04:09 PM

http://www.bleepingcomputer.com/forums/t/515084/cant-share-files-and-be-pinged-after-combofix-run/



#4 quietman7

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Posted 22 November 2013 - 04:14 PM


Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log(s) you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One and CLICK the link so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Good luck with your log.
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